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Holiday Inn Express Cleveland Northwest by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Cleveland Northwest by IHG

Interior
In-room safe, desk, iron/ironing board, free WiFi
Exterior
Free buffet breakfast
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Gym
  • Business services

Explore the area

View in a map
4355 Holiday Inn Express Way, Cleveland, TN, 37312
  • Place, Cleveland Towne Center
    ‪8 min walk‬
  • Place, Cleveland State Community College
    ‪1 min drive‬
  • Place, Bradley Square Mall
    ‪2 min drive‬
  • Airport, Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪27 min drive‬

Room options

View all photos for Suite, 2 Queen Beds (Additional Living Area)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 2 Queen Beds (Additional Living Area)

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed (Additional Living Area)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed (Extra Floor Space)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed (Extra Floor Space)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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  • Parking included
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About the neighborhood

Cleveland

Holiday Inn Express Cleveland Northwest by IHG places you within 2 miles (3 km) of popular sights like Cleveland State Community College and Bradley Square Mall. This 88-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Cleveland Towne Center - 8 min walk - 0.4 miles
  • Tinsley Park - 19 min walk - 1.0 mile
  • Cleveland State Community College - 1 min drive - 1.1 miles
  • Bradley Square Mall - 2 min drive - 1.7 miles
  • Lee University - 5 min drive - 4.5 miles

Getting around

  • Chattanooga Metropolitan Airport (CHA) - 29 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Chick-fil-A - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Olive Garden - ‬3 min drive

About this property

Holiday Inn Express Cleveland Northwest by IHG

Guests of Holiday Inn Express Cleveland Northwest by IHG enjoy a gym, free WiFi in public areas, and conference space. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Refrigerators, microwaves, and coffee makers are also standard.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Best Western Plus Cleveland Inn & Suites
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  • Breakfast included
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 453 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,002 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 20 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM—-3:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is served at Holiday Inn Express Cleveland Northwest by IHG.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Cleveland Northwest
Holiday Inn Express Northwest Hotel Cleveland
Holiday Inn Express Cleveland Northwest Hotel
Inn Express Cleveland west

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Cleveland Northwest by IHG?

Holiday Inn Express Cleveland Northwest by IHG provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express Cleveland Northwest by IHG?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Cleveland Northwest by IHG on Apr 5, 2026 start from $115, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Holiday Inn Express Cleveland Northwest by IHG?

This hotel is located in Cleveland within a short 14-minute walk of Cleveland Towne Center. You'll also find Bradley Square Mall and Tinsley Park within a short drive.

Is parking available on site at Holiday Inn Express Cleveland Northwest by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Holiday Inn Express Cleveland Northwest by IHG include a casino?

No, Holiday Inn Express Cleveland Northwest by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express Cleveland Northwest by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

What will couples enjoy most about a stay at Holiday Inn Express Cleveland Northwest by IHG?

Couples staying at this hotel will appreciate amenities like free wired internet as well as a seasonal outdoor pool and free breakfast.

Does Holiday Inn Express Cleveland Northwest by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express Cleveland Northwest by IHG feature a restaurant that includes a breakfast menu?

Holiday Inn Express Cleveland Northwest by IHG offers free buffet breakfast though there is no restaurant.

Does Holiday Inn Express Cleveland Northwest by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express Cleveland Northwest by IHG.

Does Holiday Inn Express Cleveland Northwest by IHG have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Holiday Inn Express Cleveland Northwest by IHG?

The closest major airport to Holiday Inn Express Cleveland Northwest by IHG is Chattanooga Metropolitan Airport (CHA), which is 25.3 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Express Cleveland Northwest by IHG?

No, there aren't any guestrooms at Holiday Inn Express Cleveland Northwest by IHG that offer a balcony.

Holiday Inn Express Cleveland Northwest by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 381 out of 547 reviews
Rating 8 - Good. 105 out of 547 reviews
Rating 6 - Okay. 30 out of 547 reviews
Rating 4 - Poor. 11 out of 547 reviews
Rating 2 - Terrible. 20 out of 547 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lynn

Stayed 1 night in Dec 2025

6/10 Okay

Thomas, Canal Winchester

Liked: Cleanliness, amenities, property conditions & facilities
Check in took forever
Stayed 1 night in Dec 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant.
Stayed 1 night in Dec 2025

10/10 Excellent

Janie

Stayed 1 night in Nov 2025

8/10 Good

Bethany

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The place was clean but there were ladybugs and stink bugs all over the room including in the bed. The beds were comfortable. There were only apples for a fruit choice for breakfast and not many healthy options.
Stayed 1 night in Nov 2025

10/10 Excellent

Denroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. People were nice. Food was great.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sara

Stayed 2 nights in Nov 2025

10/10 Excellent

Vincent

Stayed 4 nights in Oct 2025

8/10 Good

Sherrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Beth, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Jacobi, The front desk attendant on duty when we checked in was very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities

Cozy

Very clean comfortable hotel my only gripe is the bed was too soft but that's really nothing to gripe about just my preference 😊
Stayed 1 night in Oct 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and inviting.
Stayed 1 night in Oct 2025

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness
N/A
Stayed 1 night in Oct 2025

10/10 Excellent

Garth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
AC in the room was quite. Usually don't sleep well at hotels. But I did have a good sleep there.
Stayed 1 night in Sep 2025

10/10 Excellent

Patricia

Stayed 1 night in Sep 2025

10/10 Excellent

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, restaurants nearby
Stayed 1 night in Sep 2025

10/10 Excellent

Franki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to stay when we visit Cleveland.
Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Everything is very modern. Breakfast was great.
Stayed 2 nights in Aug 2025

8/10 Good

Noll

Liked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Richard

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel, Mosheim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Kristin, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

April

Traveled with family
Disliked: Staff & service, room comfort

ADA compliance nightmare!!

I am completely disappointed Ted with this hotel! We booked a handicap accessible room months before the actual trip. When we arrived, they had given all the handicap rooms away, put us on the top floor, when we had requested a room close to the elevators, and made no effort to help fix the problem. I use a walker and my daughter has a broken foot. We could not use the shower in a normal room because we can’t stand in the bathtub. The hotel’s solution, only because my other daughter demanded a shower chair, was to give us a metal folding chair to sit inside the tub. We literally took our lives into our hands just to get a shower! I’m furious with this booking and hotel management!!! I will never stay there again!
Stayed 2 nights in Jul 2025

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