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Holiday Inn Cairo Citystars

4.5 out of 5.0

Recent guest reviews

I booked 2 nights with a good rates a when i arrived the hotel upgrade my reserved room to a bigger one without paying any extra money, Amazing staff, rooms with a good view. We order a dinner from restaurant and it was amazing. We enjoyed our stay because of amazing staff. Thanks.

I was on my annual trip to Cairo and decided to stay at the Holiday Inn as I wanted to experience staying in a Hotel in Egypt as I always rented a flat. I must say from when I entered the hotel it was smiles all the way. I was greeted by name (which was very nice) and shown my room by the helpful staff! The rooms are pretty decent, as I was by myself on this trip there was more than enough space in the standard king size room! I opted for the Bed and Breakfast deal... Breakfast was nice however I would have thought they would serve different dishes for breakfast everyday, however this was not the case (slightly disappointing). The service I received was great as the staff would always help me no matter what the time was! Definitely will be staying here again when I go next! Anyone considering visiting Cairo I strongly suggest you stay at the Holiday Inn!

I recommend this hotel for business traveler , location is near to the airport and its just beside city stars mall , it may be far from historical places in Cairo but for business travelers i believe its not a problem . room are clean and well furnished , internet is good , breakfast is amazing i will choose this hotel for any business trip to Egypt

The property should be used only for business trips, it has limited/ no facility like Swimming pool (very small and mostly without water), gym etc.. The rooms were smaller but spic and span. The breakfast spread was decent relative to other facilities at the hotel. The property was surely value as the cost was very less, however, do remember - only business travel/ BnB kinda!!

This Holiday Inn hotel is very cozy with some friendly staff all around the hotel. Food in the main restaurant is varied and tastes good; though you really should try their Indian restaurant "Indira" as it amazingly offers an authentic experience of Indian food. The hotel isn't that huge, but it's clean, quiet, and also annexed to the very BIG City Stars Mall. It's a 5-star hotel without the grand luxury you find in other IHG hotels. Still, highly recommended in case you visit Nasr City, Cairo!

In brief : take a better option if you can . We did not have a pleasant experience.below are the details. 1- The location of the hotel is good ,proximity to the airport and has shopping mall attached. 2- Check in experience was ok ,however careful : Foreigner should pay either in Euros or Dollars ,they do not accept other currency and they do not exchange and you are not allowed to pay in EGP. That was Odd . Anyway the shopping mall near by has an exchange store at -3 level and you can solve it. 3- Day shift reception : majority are not aware what hospitality is and they give u the feeling that you are asking more than you should ,no genuine smile ,no extra mile. We had an issue about paid out and the duty manager was next us (he puts glasses) , maybe he saw us arguing with the receptionist ,maybe not , but we are 100% sure that he was advised as we heard the receptionist informing him and the guy did not bother to come and speak with us . The only.helpful guy that day was the concierge gentleman who booked us for the pyramids. 4-Having a shower was quite different ,a lake was taking shape in the shower as drainage seemed blocked ,though i advised and was assured by a management member that it will be solved ,yet job was not done and same lake was there . Lighting in the room is super complex . you just to go from corner to corner and everywhere to turn off the lights before sleeping 5- Cleanliness is average 6- Breakfast experience has nothing special in it except the obvious conflict and agitation of one guy addressing a chef and who seemed to be the restaurant manager. Hostess was smiley and kind. The second day breakfast was super bad and they said they had a group 7-Night time :we sat at stars corner restaurant , our beverage order was very late and they forgot the diet coke. A world record of fries taking more than one hour and when i complained ,no apology was offered.No duty manager approached us. another weird thing They had no tonic water in the restaurant but they had it in the room mini fridge 8- And then i go.to.the reception to ask for my bill , and ask the receptionist to issue me an advance folio since i wish to check out quickly in the morning . the receptionist was interrogating me in a rude manner " why do you need it " ? as if i am asking something weird or wrong . Overall experience is not good . and not worth the value for money at all

This hotel is fantastic ! It's the third time I'm staying here on the last three months... You can see that I like it... :-) The hotel is very good. Rooms are big and confortable, location is good, just next to the Big CityStars mall. Everything is very clean and well organized. The breakfast is EXCELLENT, served at the "Windows", which is one of the hotel restaurants. Room service is very "complete" (big variety of choices) and affordable, served 24h, Kids menus available. The hotel staff is globally very professional/nice and friendly. They really make me feel comfortable and happy when staying here.Of course some of them are "oustanding" and I would like to mention them here: Linda (Customer relations), Hany Baiomy (Star corner), Mohamed (Windows restaurant), Morcus Sarkis (Pool garden). Thank you all ! Keep on with your excelente work. Whish you all the best.

Because I'm member with the chain. I was given an "upgraded room"; when I walked in, it looked like any regular hotel room so I would imagine when the regular room may have looked like! As soon as I opened the door, I was greeted by a very loud noise! After a long flight and checking in after 10 pm, I looked outside the window and there was a party going on just outside my balcony with young adults partying! I phoned the front desk who informed me there is a party going on and that it should be over in "an hour"; I am beat so I switched rooms with family and took their room facing the mall, and has to put up with the traffic noise and constant police cars honks over the party! Needless to say, I barely slept till the honking started to subside around 2 pm ( turn out the party didn't wrap up till after 1:30 am either so I don't know which the worst of the 2 evils), furthermore, I chose smoking room due to my allergies to smoke and although the non-smoking room was posted, you can smell smoke as soon as you walk in!!! Another reason not to be able to sleep and I was told if I wanted to switch to a different room, I'd have to wait and forfeit my upgrade! Will NEVER go back! I was like a zombie the next day.

I was amazed with this hotel, stayed here for 3nights and 4days because for our workshop. From the moment we arrived at the Airport they were waiting for us already for our pick up, free wifi inside the car. When we stepped out in the car the concierge Sherif and bellboy Ramadan was waiting for us and guide us to the reception. Mr. Remon Nabil from the Front Desk welcome us and did our check in very fast and easy. The room was still fully furnished and very clean. The bed was very comfortable as well as the pillows, housekeeping great job. Restaurant service are great as well, thanks to all of you and to the Chefs for the delicious food. The best people that I really appreciate during my stay who give their 5* service were, Sherif and Akram from concierge, very helpful and very friendly. Mr. Remon who helped me with my reservation, really you are excellent and to the rest of the staff 2 Fady at the Reception who helped with my smooth checkout, Shimaa, Mai, Ahmed in the restaurant. To all of you thank you for the great service and to those I didnt mention the name that I encounter, keep up the great work. I will highly recommend this hotel and wanted to come back again. You were all amazing !!

It was a 2 nights in Cairo business trip. Since it is not my first time in Holiday Inn, I was not very surprised to have a great stay. It all started from the reception, when it wasn't very busy but still a nice person from the Guest Relations volunteered to help me with the Check-In and in no time I was in my room. The room was nice and clean, well equipped and everything in its place. Maybe the wifi was not great but still it wasn't too bad. Breakfast was very good as usual and the service was always great. In general I really look forward for my next visit. This hotel is highly recommended especially if you need to stay near new cairo area.

Ali Rashid Street, Heliopolis Cairo

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Heliopolis within a 5-minute walk of City Stars, Holiday Inn Cairo Citystars is within a few miles (5 km) of Cairo International Stadium. This 4.5-star hotel welcomes guests with 311 rooms and conveniences like an outdoor pool, free in-room WiFi, and a fitness center. It's near the airport and also close to Cairo International Convention Centre and Egyptian Presidential Palace.


Dining

There are multiple options for onsite dining with 4 restaurants, including Indira Restaurant, which specializes in Indian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Continental breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 311 air-conditioned rooms feature minibars, coffee makers, and free newspapers. Guests can expect 32-inch TVs with satellite channels and video-game consoles, along with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, safes, and phones.


Property features

At Holiday Inn Cairo Citystars, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Parking is USD 10 per night (USD 15 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle for USD 85 per vehicle roundtrip. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 7 meeting rooms, a conference center, and a business center.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Superior Suite, 1 King Bed

King 1 | Sleeps 3

Suite, 1 King Bed (Holiday Inn)

King 1 | Sleeps 4

Deluxe Suite, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 523 reviews