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Recent guest reviews

Excellent... will recommend... Great location.....

Great location, hot and miss service and house keeping random. We booked for the pool which was freezing cold

Great location. Good restaurants all around Cxxxxccccccc

Very close to all tours offered in cairns, close to esplanade and restaurants , night market etc..

The hotel AC worked very well and was easy to adjust which was not the case at all of our hotels throughout our trip. The room appeared to be clean and staff was able to answer any questions we may have. Most importantly the hotel was in a great location! If you are going to the great barrier reef the checkin is across the street (maybe a 2-3 minute walk). The hotel also attaches to a little pier with plenty of restaurants, we were not aware of all of the restaurants behind the fleet terminal until our last night. This hotel is also an easy walk to the Cairns Night Market. Our only suggestion for this hotel is the decor of it. You noticed chipped paint on doors throughout the hallway and just slightly run down, but overall great stay!

Very nice hotel right by the water in a perfect location. Staff was friendly and helpful.

Very friendly staff. Large hotel, built on top of an empty shopping mall. Six or seven different restaurants to choose from on the premises. We stayed here after a liveaboard dive trip and the hotel is walking distance from the Marina, even with luggage and dive gear.

Great location with balcony overlooking the bay, but a very long trip from front desk to the room. Recommend retraining of cleaning staff.

I stayed in executive double room view to the Harbour bridge and opera house for 3 nights, which was incredibly expensive. Hotel double booked the room and they offered me the free breakfast(they said it worth $48 per person....) for rest of days staying in lower floor & small bad room, that didn't make any sense to me. Breakfast wasn't worth $48 per person/per days, which didn't have many choices and awful view. They gave me better room after a long conversation with hotel manager, but still it wasn't worth enough so they changed my room to upper class value room day after I checked-in. Amazing view to the harbour was the only thing that I recommend to this hotel.

Great views and location nearby the Port, Lagoon, indoor zoo, casino, and shops. All staff was very helpful on a range of requests and made sure the stay was amazing.

Great location. Wonderful service. Very comfotable. Good value for your money. The only issue I had was the cleanliness of the carpet. The hotel room carpet was visually dirty. Especially by the balcony door. There was alot of dust.

Very good staff, beautiful hotel with nice waterfront breakfast place. Location excellent.

Friendly staff, great location, loved that some of the gardens were herb gardens for the chef, nice pool

wonderful stay,staff is great,location is wonderful

Staff were good, location great. Room had a strong damp smell, old & in need of an update, patched carpet and broken lamp. Not the usual Shangri-La standard.

Good Location. The suite was laid out beautifully. But...the carpet was stained around the edges, the last paint job was sloppy, the furniture showed wear, and the toilet didn't work. All it needed was carefully done maintenance. Hope your stay will be better.

Beautiful views and the perfect location for Cairns on the Marina. Older Hotel but decent condition.

We booked here for two nights on either side of our one-day diving/snorkeling tour. We couldn't have been better placed, we simply dressed and walked 3 or 4 minutes to the dive boat on Pier E - the same on return to our room and hot shower. The staff was super friendly and probably the most helpful of anywhere we've stayed. I was also able to grab a last minute swim suit at the collocated shopping center. We had a balcony room which overlooked the ocean, the bath was large and clean, the bed super comfy, and the best restaurants in town all within a few minutes walk.

Upon my arrival I was greeted by bell staff and an extremely friendly reception team. My room was great, very clean, and with a fantastic little patio area out back. I was very pleased with the pool and pool bar service (even though the pool water was quite cold) as well as the various food offerings both onsite and nearby. I didn't receive great service at The Backyard restaurant for dinner but the manager was very helpful and attentive in responding to my feedback. The location is great due to its proximity to the reef terminal, shopping, and many restaurants. Overall, loved my stay and would definitely stay here again in the future.

Pierpoint Road Cairns QLD

Hotel highlights

  • Steps from Reef Fleet Terminal and Cairns Marlin Marina
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Cairns Central Business District, Shangri-La Hotel, The Marina is next to popular attractions like Reef Fleet Terminal and Cairns Marlin Marina. This 255-room, 5-star hotel has an outdoor pool along with free in-room WiFi and a fitness center. Centrally located in Cairns, the hotel is connected to a shopping center and also a short walk from Esplanade Lagoon and Cairns Night Markets.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:30 AM. Satisfy your hunger without leaving your room with room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.


Rooms

The 255 accommodations feature balconies and afford space to spread out with sitting areas. 42-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and electric kettles are other standard amenities.


Property features

Shangri-La Hotel, The Marina features an outdoor pool, a children's pool, and a fitness center. Parking is available for AUD 20.00 per day (AUD 25.00 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Deluxe Room, 1 King Bed, Sea View

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Executive Twin Room, 2 Double Beds, Marina View

2 Double Beds | Sleeps 3

Horizon, Room, 1 King Bed, Marina View

1 King Bed | Sleeps 2

Guest reviews for Shangri-La Hotel, The Marina

Everyone (12) Couples (26) Business (2) Family (12) Other (5) Friends (5)
5
Partner Couples

Excellent... will recommend... Great location.....

By on Jan 13, 2020

Review comment responded on Feb 13, 2020

Thank you for your excellent review of our lovely hotel, Shangri-La Marina Cairns. We look forward to welcoming you back again soon and thanks for the recommendation. Best Regards, Ross Miles-Cadman. General Manager

3
Everyone

By on Jul 8, 2019

Review comment responded on Jul 25, 2019

Thank you for your rating.

3
Family

Great location, hot and miss service and house keeping random. We booked for the pool which was freezing cold

By on Jul 4, 2019

Review comment responded on Jul 6, 2019

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Best Regards, Nic O'Donnell General Manager

5
Everyone

Great location. Good restaurants all around Cxxxxccccccc

By , from Seattle on Feb 24, 2019

Review comment responded on Apr 1, 2019

Dear Ron, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Best Regards, Nic O'Donnell General Manager

5
Partner Couples

Very close to all tours offered in cairns, close to esplanade and restaurants , night market etc..

By , from Los Angeles CA on Feb 23, 2019

Review comment responded on Feb 25, 2019

Dear Chubz, Thank you very much for your wonderful review following your recent stay with us. We hope to welcome you back again soon. Best Regards, Nic O'Donnell - General Manager

3
Everyone

The hotel AC worked very well and was easy to adjust which was not the case at all of our hotels throughout our trip. The room appeared to be clean and staff was able to answer any questions we may have. Most importantly the hotel was in a great location! If you are going to the great barrier reef the checkin is across the street (maybe a 2-3 minute walk). The hotel also attaches to a little pier with plenty of restaurants, we were not aware of all of the restaurants behind the fleet terminal until our last night. This hotel is also an easy walk to the Cairns Night Market. Our only suggestion for this hotel is the decor of it. You noticed chipped paint on doors throughout the hallway and just slightly run down, but overall great stay!

By on Jan 6, 2019

Review comment responded on Jan 16, 2019

Dear Guest, I really appreciate your great review of our hotel and thank you very much for taking the time to share it with us. I am pleased you found the location convenient and glad to hear that our staff were friendly and helpful. We hope to welcome you back again sometime. Best Regards, Nic O'Donnell - General Manager

5
Everyone

Very nice hotel right by the water in a perfect location. Staff was friendly and helpful.

By , from Sydney on Nov 7, 2018

Review comment responded on Nov 14, 2018

Dear Pete, Thank you kindly for your wonderful review. I am delighted to hear our staff were friendly and helpful as they work extremely hard to deliver an exceptional guest experience. It is always such a pleasure to receive great feedback like yours and I appreciate you taking the time to share it with us. Thanks again. Best Regards, Nic O'Donnell - General Manager

4

friendly staff and large rooms.

Everyone

Very friendly staff. Large hotel, built on top of an empty shopping mall. Six or seven different restaurants to choose from on the premises. We stayed here after a liveaboard dive trip and the hotel is walking distance from the Marina, even with luggage and dive gear.

By , from SoCal on Mar 11, 2018

Review comment responded on Mar 15, 2018

Dear Cody, Thank you very much for taking the time to share your feedback with us. I am extremely happy to hear you received exceptional guest service from our staff and enjoyed your stay with us. We really hope to see you again soon. Best Regards, Nic

3

great location, but...

Everyone

Great location with balcony overlooking the bay, but a very long trip from front desk to the room. Recommend retraining of cleaning staff.

By , from NY on Mar 4, 2018

Review comment responded on Mar 7, 2018

Dear D, Thank you for taking the time to share your feedback following your recent stay with us. Unfortunately, due to the shape of the building some rooms do offer a bit of exercise experience to get to them, but do certainly offer breathtaking views. We hope to be given the opportunity to welcome you again. Best Regards, Nic

4

good view to the harbour but double booking

Everyone

I stayed in executive double room view to the Harbour bridge and opera house for 3 nights, which was incredibly expensive. Hotel double booked the room and they offered me the free breakfast(they said it worth $48 per person....) for rest of days staying in lower floor & small bad room, that didn't make any sense to me. Breakfast wasn't worth $48 per person/per days, which didn't have many choices and awful view. They gave me better room after a long conversation with hotel manager, but still it wasn't worth enough so they changed my room to upper class value room day after I checked-in. Amazing view to the harbour was the only thing that I recommend to this hotel.

By on Feb 19, 2018

Review comment responded on Mar 7, 2018

Dear Guest, Thank you very much for taking the time to share your feedback with us. Whilst I believe you may be referring to a stay in Sydney, I have noted your comments and will ensure this is discussed further. The image you attached to your feedback most certainly appears to be one of our very own spectacular sunsets from the Shangri-La Hotel, Marina Cairns and we thank you very much for sharing this with us. We hope to welcome you soon. Best Regards, Nic

Shangri-La Hotel, The Marina

Pierpoint Road, Cairns, QLD 4870
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