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Crystalbrook Bailey

5.0 star property

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Photo gallery for Crystalbrook Bailey

Front of property - evening/night
Front of property
Lobby
Lobby sitting area
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
163 Abbott Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Night Markets
    ‪3 min walk‬
  • Place, Esplanade Lagoon
    ‪5 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Urban Queen

In-room safe, desk, blackout drapes, soundproofing

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Master

In-room safe, desk, blackout drapes, soundproofing

Urban Master

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Urban

In-room safe, desk, blackout drapes, soundproofing

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

View from room

Urban King

9.4 out of 10
Exceptional
(110 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

In-room safe, desk, blackout drapes, soundproofing

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Residence

In-room safe, desk, blackout drapes, soundproofing

Two Bedroom Residence

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

In-room safe, desk, blackout drapes, soundproofing

Three Bedroom Residence

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Twin

In-room safe, desk, blackout drapes, soundproofing

Urban Twin

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Master Bath

In-room safe, desk, blackout drapes, soundproofing

Urban Master Bath

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Balcony Queen

In-room safe, desk, blackout drapes, soundproofing

Urban Balcony Queen

9.0 out of 10
Wonderful
(4 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bailey Suite

Bailey Suite | In-room safe, desk, blackout drapes, soundproofing

Bailey Suite

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Cairns

Located in Cairns Central Business District, Crystalbrook Bailey is within a 5-minute walk of Cairns Esplanade and within 15 minutes of other popular attractions like Reef Fleet Terminal. This 5-star hotel has 217 guestrooms and offers conveniences like 3 restaurants, an outdoor pool, and a 24-hour gym.

What's nearby

  • Cairns Esplanade - 2 min walk - 0.1 miles
  • Cairns Night Markets - 3 min walk - 0.2 miles
  • Esplanade Lagoon - 5 min walk - 0.3 miles
  • Cairns Central Shopping Centre - 8 min walk - 0.5 miles
  • Reef Fleet Terminal - 8 min walk - 0.5 miles

Getting around

  • Cairns Station - 13 min walk
  • Cairns Intl. Airport (CNS) - 11 min drive

Restaurants

  • ‪Villa Romana - ‬3 min walk
  • ‪La Pizza - ‬3 min walk
  • ‪Cc’s Bar And Grill - ‬1 min walk
  • ‪Moku Bar + Grill - ‬2 min walk
  • ‪Skewers Lover 炸串 - ‬3 min walk

About this property

Crystalbrook Bailey

Guests staying at Crystalbrook Bailey enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for AUD 12 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include free use of bicycles, express check-out, and free newspapers.
Flat-screen TVs come with digital channels and first-run movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Espresso makers, free newspapers, and safes are also standard.
Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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Crystalbrook Flynn
  • Pool
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  • Free WiFi
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9.2 out of 10, Wonderful, 1,000 reviews
$132 nightly
The price is $146
Apr 18 - Apr 19
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 12 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run movies
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 75 per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Frequently asked questions

Are free cancellation options available at Crystalbrook Bailey?

Crystalbrook Bailey provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Crystalbrook Bailey?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Crystalbrook Bailey on Apr 25, 2026 start from $120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Crystalbrook Bailey?

This hotel is situated in Cairns Central Business District within a short 3-minute walk of Cairns Esplanade and also 11 minutes on foot from Reef Fleet Terminal. You'll also find Cairns Night Markets and Cairns Performing Arts Centre less than a mile away.

Is parking available on site at Crystalbrook Bailey?

Yes, parking is offered for AUD 12 per day. Though parking is limited parking, an electric car charging station, bicycle parking, and wheelchair-accessible parking are also available.

Does Crystalbrook Bailey have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a poolside restaurant, and 3 bars/lounges at this hotel.

Does Crystalbrook Bailey feature a casino?

No, Crystalbrook Bailey doesn't have a casino.

Will I find an indoor pool at Crystalbrook Bailey?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 9:00 PM.

What amenities will couples enjoy at Crystalbrook Bailey?

There are plenty of amenities for couples at this hotel, including 3 restaurants, an outdoor pool, and 3 bars/lounges.

Are there hot tubs at Crystalbrook Bailey?

No, this hotel doesn't have a spa tub.

Does Crystalbrook Bailey have a restaurant with a breakfast menu?

Yes, Crystalbrook Bailey has 3 restaurants, and serves breakfast each morning for a surcharge.

Will Crystalbrook Bailey allow pets to stay free of charge?

No, pets aren't allowed at Crystalbrook Bailey though service animals are welcome.

Are there connecting rooms at Crystalbrook Bailey?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Crystalbrook Bailey?

The closest major airport to Crystalbrook Bailey is Cairns Intl. Airport (CNS), which is 3.9 mi away (11 minutes by car).

Are there rooms with balconies that I can book at Crystalbrook Bailey?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and courtyard views.

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1001 reviews
Rating 8 - Good. 198 out of 1001 reviews
Rating 6 - Okay. 47 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Effie

Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Great location
Stayed 2 nights in Dec 2025

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

Lihua

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Kian

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

Morten

Stayed 2 nights in Dec 2025

10/10 Excellent

Billy

Stayed 2 nights in Dec 2025

10/10 Excellent

Jason

Stayed 2 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good location.
Stayed 1 night in Dec 2025

8/10 Good

windy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast is not worth the price
Stayed 1 night in Dec 2025

8/10 Good

Minhajul

Liked: Cleanliness, amenities, property conditions & facilities
Lobby is cool, staff is great, but AC does not go lower than 21
Stayed 4 nights in Dec 2025

8/10 Good

Brad

Stayed 1 night in Oct 2025

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful and accommodating staff
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Clean, modern. Very helpful and friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Alysha

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and spacious rooms. Our suite included a number of small appliances, like a toaster and iron, and included laundry detergent, which we found very useful. They even left a couple of small cartons of milk in the fridge for us. The pool and happy hour was great as well!
Stayed 3 nights in Dec 2025

10/10 Excellent

Sophie

Beautiful room and ammenities. Comfy bed and enjoyed the tea and view
Stayed 2 nights in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Lovely big clean room. Close to what we needed
Stayed 1 night in Nov 2025

4/10 Poor

Emma

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our stay at the property was disappointing overall. While the staff were attentive and the bed was comfortable, the experience did not meet expectations. We were allocated an accessible room with a fully accessible bathroom which resembled a hospital or nursing home bathroom, which did not align with the room type we had booked. Upon contacting reception, we were informed that no alternative rooms were available and were offered complimentary breakfast as compensation. Although the gesture was appreciated, the core issue of receiving an incorrect room remained unresolved. Additionally, the breakfast provided was of notably poor quality. Given the cost of the stay and the reputation of Crystal Brook Hotels, the experience fell well below expectations, and we would be unlikely to consider staying at this or any other Crystal Brook property in the future
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and very clean. The staff were corteous, helpful and friendly. My room was spotlessly clean and had everything I needed for the perfect stay! The hotel and room looked better than the photos and far exceeded my expectations. If I am ever lucky enough to visit Australia again I will definitely be back.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gwyneth

Liked: Cleanliness, staff & service, amenities
Everything was amazing and accomodating
Stayed 1 night in Nov 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
The room was very nice, super comfy bed! Staff were also really friendly and helpful. Was my favourite place I stayed during my trip to Australia. Only downside was because the pool is on the 3rd floor, it is fully shaded by the building from about 2pm. It’s also very small.
Stayed 3 nights in Nov 2025

2/10 Terrible

Davina

Liked: Cleanliness, amenities, property conditions & facilities
My car was damaged in the car park. I received an email telling me to report it to police and now I am the one out of pocket and have a keyed car.
Stayed 1 night in Nov 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, beautiful location
Stayed 2 nights in Nov 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

2/10 Terrible

Julianne

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Only breakfast option was downstairs in restaurant. Room service starts at 3pm but is not communicated anywhere and is very limited. Room service when it did finally come was terrible. No water in room, minimal amenities in room. Mini bar access is only accessible at reception. Very poorly designed bathroom with minimal access to power in the cupboard. Toilet and sink up against mirror so unable to reach mirror effectively. Mirror in the room is so dark you can’t even see yourself in it. Took a long time to just get a bucket of ice as the staff were on break. Room was right near engine room so was incredibly noisy. I would never ever stay at this hotel again nor recommend it. I’ve stayed in better motels than this and was hugely disappointed as I’d heard good things.
Stayed 2 nights in Nov 2025

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