Our stay at the property was disappointing overall. While the staff were attentive and the bed was comfortable, the experience did not meet expectations. We were allocated an accessible room with a fully accessible bathroom which resembled a hospital or nursing home bathroom, which did not align with the room type we had booked. Upon contacting reception, we were informed that no alternative rooms were available and were offered complimentary breakfast as compensation. Although the gesture was appreciated, the core issue of receiving an incorrect room remained unresolved. Additionally, the breakfast provided was of notably poor quality.
Given the cost of the stay and the reputation of Crystal Brook Hotels, the experience fell well below expectations, and we would be unlikely to consider staying at this or any other Crystal Brook property in the future