Crystalbrook Riley

5.0 star property
Luxury hotel with a full-service spa and bars

Choose dates to view prices

Photo gallery for Crystalbrook Riley

Balcony
Exterior
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Family Room, Sea View | View from room
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Cairns Central Shopping Centre
    ‪11 min walk‬
  • Cairns Marlin Marina
    ‪11 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

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Room options

Family Room (Resort View)

  • 689 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Urban King

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Resort Suite

  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed

  • 743 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Resort King

  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Family Room, Sea View

  • 689 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Panoramic Sea

  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Urban Panoramic

  • Sleeps 2
  • 1 King Bed

Sea King

  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Resort Twin

  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

Urban Twin

  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Family Room - Urban View

  • 689 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Panoramic Bath

  • Sea view
  • Sleeps 2
  • 1 King Bed

Sea Suite

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Cairns

Located in Cairns Central Business District, Crystalbrook Riley is adjacent to Cairns Esplanade and within a 15-minute walk of popular sights like Cairns Marlin Marina. This 311-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Cairns Esplanade - 1 min walk - 0.0 miles
  • Esplanade Lagoon - 8 min walk - 0.5 miles
  • Cairns Central Shopping Centre - 11 min walk - 0.6 miles
  • Cairns Marlin Marina - 11 min walk - 0.6 miles
  • Reef Fleet Terminal - 13 min walk - 0.7 miles

Getting around

  • Cairns Station - 19 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪Flynn's Italian by Crystalbrook - ‬6 min walk
  • ‪La Pizza Trattoria - ‬6 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬4 min walk
  • ‪Atrium - ‬2 min walk

About this property

Crystalbrook Riley

Luxury hotel with a full-service spa and bars
Guests of Crystalbrook Riley enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Self parking is offered for AUD 15.00 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, express check-out, and a garden.
55-inch flat-screen TVs come with digital channels and first-run movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. IPod docks, coffee makers, and safes are also standard. Housekeeping is available once per stay.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 9 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

Are free cancellation options available at Crystalbrook Riley?

Crystalbrook Riley offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Crystalbrook Riley?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on Jun 22, 2025 start from $188.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Crystalbrook Riley?

This hotel is situated in Cairns Central Business District within a short 1-minute walk of Cairns Esplanade and also 12 minutes on foot from Cairns Marlin Marina. You'll also find Cairns Central Shopping Centre and Reef Fleet Terminal less than a mile away.

Will I be able to park at Crystalbrook Riley?

Yes, parking is offered for AUD 15.00 per day. Accessible parking, electric car charging, and bicycle parking are also available.

Is there a spa available at Crystalbrook Riley?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, mani/pedis, and massages. The spa is closed on Mondays, Tuesdays, Wednesdays, and Sundays.

Does Crystalbrook Riley feature a casino at the property?

No, Crystalbrook Riley doesn't have a casino.

Will I find an indoor pool at Crystalbrook Riley?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7 AM and 9 PM.

Is Crystalbrook Riley good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does Crystalbrook Riley have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crystalbrook Riley have a restaurant with a breakfast menu?

Yes, Crystalbrook Riley serves a full breakfast for a surcharge each morning at Paper Crane.

Will Crystalbrook Riley allow pets to stay free of charge?

No, pets aren't allowed at Crystalbrook Riley though service animals are welcome.

Does Crystalbrook Riley have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Crystalbrook Riley?

The closest major airport to Crystalbrook Riley is Cairns Intl. Airport (CNS), which is 3.7 mi away (10 minutes by car).

Are there rooms with balconies at Crystalbrook Riley?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy sea or resort views.

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1003 reviews
Rating 8 - Good. 196 out of 1003 reviews
Rating 6 - Okay. 58 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area and the room was very modern, clean and comfortable. The breakfast was also a highlight.
Stayed 3 nights in Mar 2025

6/10 Okay

Gary

Traveled with family
Liked: Amenities, property conditions & facilities
Mixed bag. On the plus side the view from Rocco's is memorable and they pool/s warm and large however the pools also were an unnecessary maze to navigate between. The Calypso staff, indeed most staff, were helpful. Our room had some carpet stains and didn't have any proper mugs for coffee or tea just tiny demi-tasse. I know that breakfast buffet is self service but they didn't have either cups or silverware and had a lacked a positive attitude and said they were too busy to provide those basics. Decent beautiful place but pretty average for a 5 star property with premium prices
Stayed 5 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and convenient
Stayed 4 nights in Mar 2025

10/10 Excellent

dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Cassidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super nice! We loved the swimming pool. It was an easy walk to town!
Stayed 4 nights in Mar 2025

8/10 Good

Shubham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and cooperative, the stay was amazing with beautiful view and spacious rooms. Only one concern room temperature doesn’t go below 21 degrees due to the HVAC system designed which is good for sustainability but can be bit annoying due to humid outside temperatures. Otherwise everything was exceptional 💯
Stayed 3 nights in Mar 2025

10/10 Excellent

Mayada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best pool area
Stayed 5 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing - 5 star all round!

Perfect stay. Super friendly staff, amazing room with an amazing view of the sea. Lovely and relaxing pool area, great location (near all restaurants), parking on site was easy and good value. Breakfast excellent. We were allowed late check (midday) which was great and could even use a spare room at 2pm to shower and get ready for our evening flight back home. We have stayed in a lot of places and this is as good as it gets in terms of luxury and service.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Stayed 1 night in Feb 2025

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional went above and beyond to accommodate, loved the pool and outdoor area
Stayed 7 nights in Feb 2025

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seaview rooms at the Riley - there is no comparison !!! Just do it !!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Pool was fantastic and good service
Stayed 1 night in Feb 2025

6/10 Okay

Peggy Lee

Liked: Cleanliness, property conditions & facilities, room comfort

Nice location Not very nice service

Team are fine but do not have solution for anything. Paper plane staff said the bread pudding would be refilled but end up never did. Not all the restaurants open daily. Very disappointed for staying 3 nights and did not get to see go up to the Rocco bar because it closed most days. Waited all day to check-in, after 2pm, and the room keypad lock is broken even after fixed, can open the door without the key. Very unsafe. Eventhough it’s the most decent looking hotel in the area, won’t plan to return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool and restaurant areas. Spacious room with lovely view. Staff were all very friendly. Really nice stay.
Stayed 2 nights in Feb 2025

6/10 Okay

chi ming john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , closer to sea side and have pool
Stayed 5 nights in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sally Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

steven

Very well situated. Helpful personable staff the room needed a little more storage space and bathroom more hooks to hang wet towels (this is being picky)
Stayed 4 nights in Jan 2025

10/10 Excellent

Giovanni

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice room close to everything
Stayed 5 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Gorgeous room (panorama sea view in the Tower), excellent pool, great bars, great location. Breakfast was solid without being exceptional. We’ll be back.
Stayed 2 nights in Jan 2025

10/10 Excellent

raida

Stayed 6 nights in Nov 2024

6/10 Okay

Zoe Annette

Liked: Cleanliness
Disliked: Property conditions & facilities
We loved the location but the pool cleanliness was very poor pool full of sand and insects not cleaned enough. Housekeeping understaffed and had to be reminded to clean room.
Stayed 4 nights in Jan 2025

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Cairns

Great hotel, lovely pool area and great restaurants and bars to enjoy the view over the sea. In a quiet area, good parking and easy 10min walk to restaurants and the marina.
Stayed 6 nights in Jan 2025

10/10 Excellent

Mary

Traveled with partner
We loved the location of this property and the staff were great!
Stayed 2 nights in Jan 2025