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Cairns City Sheridan

3.0 star property

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Photo gallery for Cairns City Sheridan

Terrace/patio
Family Room, Balcony | Laptop workspace, iron/ironing board, free WiFi, bed sheets
Reception
Balcony view
Suite, 1 Queen Bed, Jetted Tub | Private kitchenette

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
157 Sheridan Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪6 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪9 min walk‬
  • Place, Esplanade Lagoon
    ‪14 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪7 min drive‬

Room options

View all photos for Family Room, Balcony

Family Room, Balcony | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Family Room, Balcony

  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed, Jetted Tub

  • 602 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Balcony

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony

  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Balcony

Twin Room, Balcony | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Twin Room, Balcony

  • Resort view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Apartment, 2 Bedrooms

  • 603 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 5 Twin Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom

  • 602 sq ft
  • 1 bedroom
  • Sleeps 7
  • 5 Twin Beds and 1 Queen Bed

View all photos for Budget Apartment

Budget Apartment | Living area | Flat-screen TV

Budget Apartment

  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

Double Room, 1 Queen Bed

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

Twin Room

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

Double Room

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Cairns

Located in Cairns Central Business District within a short walk of Cairns Esplanade, Cairns City Sheridan is within a mile (2 km) of other popular sights such as Reef Fleet Terminal. This 31-room, 3-star hotel welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Cairns Performing Arts Centre - 6 min walk - 0.4 miles
  • Cairns Esplanade - 6 min walk - 0.4 miles
  • Cairns Central Shopping Centre - 9 min walk - 0.5 miles
  • Esplanade Lagoon - 14 min walk - 0.8 miles
  • Reef Fleet Terminal - 18 min walk - 1.0 mile

Getting around

  • Cairns Station - 15 min walk
  • Cairns Intl. Airport (CNS) - 6 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Muddy's Cafe - ‬8 min walk
  • ‪Atrium - ‬12 min walk
  • ‪Moku Bar + Grill - ‬11 min walk
  • ‪KFC - ‬10 min walk

About this property

Cairns City Sheridan

Guests of Cairns City Sheridan enjoy features like 2 outdoor pools, free WiFi in public areas, and conference space. Free parking is included with your stay. Front-desk staff can assist with securing valuables and luggage storage. Additional amenities include a seasonal outdoor pool, express check-in, and express check-out.
Guests can expect free WiFi and flat-screen TVs. Bathrooms have hair dryers and free toiletries. Ironing boards and free tea bags/instant coffee are other standard amenities. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

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  • Air conditioning
  • Breakfast available
  • Business services
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1990
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 3:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from January to December.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

Best Western City Sheridan
Best Western City Sheridan Cairns
Best Western City Sheridan Hotel
Best Western City Sheridan Hotel Cairns
Cairns City Sheridan Hotel
Cairns City Sheridan
Cairns City Sheridan Hotel
Cairns City Sheridan Cairns
Cairns City Sheridan Hotel Cairns

Frequently asked questions

Is a free cancellation option available at Cairns City Sheridan?

Cairns City Sheridan provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Cairns City Sheridan?

As of Mar 26, 2026, prices found for a 1-night stay for 2 adults at Cairns City Sheridan on Apr 1, 2026 start from $72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Cairns City Sheridan?

This hotel is situated in Cairns Central Business District within a 10-minute walk of Cairns Esplanade, Cairns Performing Arts Centre, and Cairns Central Shopping Centre. You'll also find Cairns Esplanade Charles Street Parkland and Cairns Night Markets less than a mile away.

Is there parking available at Cairns City Sheridan?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Cairns City Sheridan include a casino at the property?

No, Cairns City Sheridan doesn't have a casino.

Is there an indoor pool at Cairns City Sheridan?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. The seasonal pool is normally open from January until December.

What amenities will couples enjoy at Cairns City Sheridan?

Couples staying at this hotel will appreciate amenities like 2 outdoor pools plus some guestrooms include a private hot tub and an ocean view.

Does Cairns City Sheridan have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Cairns City Sheridan have a restaurant that serves breakfast?

No, Cairns City Sheridan doesn't have a restaurant that serves breakfast.

Does Cairns City Sheridan allow pets to stay for free?

No, pets aren't allowed at Cairns City Sheridan.

Does Cairns City Sheridan have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Cairns City Sheridan?

The closest major airport to Cairns City Sheridan is Cairns Intl. Airport (CNS), which is 3.6 mi away (6 minutes by car).

Are there rooms with balconies at Cairns City Sheridan?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and garden views.

Cairns City Sheridan Reviews

Reviews

6.0
Rating 10 - Excellent. 101 out of 1000 reviews
Rating 8 - Good. 267 out of 1000 reviews
Rating 6 - Okay. 295 out of 1000 reviews
Rating 4 - Poor. 184 out of 1000 reviews
Rating 2 - Terrible. 153 out of 1000 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Gibson

Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great room for the price… the deepest pool in all of Cairns
Stayed 1 night in Dec 2025

6/10 Okay

Kenneth

Something else: I cancelled the booking as I had mistaken the name “Sheridan” for Sheraton”. It was of course not a Sheraton by any stretch of an imagination
Stayed 1 night in Nov 2025

6/10 Okay

Moxy

Liked: Property conditions & facilities
Disliked: Cleanliness
The cleanliness need to be improved. Found long hair in the shower on the floor. Vent was full of dust. Curtain right next to the bed had food on it that wasn't cleaned off. A towel left from previous guest left outside on the chair that was used to sit on.
Stayed 1 night in Nov 2025

6/10 Okay

Angela

Stayed 1 night in Nov 2025

2/10 Terrible

Amanda

Liked: Staff & service
This room was very basic but could have done the job if (I’m guessing) the maintenance staff weren’t banging, yelling abuse, coming and going constantly, entertaining, and get drunk or off their face on drugs in their area right next to the room we were allocated at all hours of the night No other staff on site at night Not a wink of sleep for us and an earlier flight… do not recommend, things need to change! (Receptionist was lovely when we checked in)
Stayed 1 night in Oct 2025

2/10 Terrible

Jalayna

Stayed 1 night in Oct 2025

4/10 Poor

Adele

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Cockroaches in room, stains on bedding and loud drug affected patrons making noise all night
Stayed 1 night in Oct 2025

4/10 Poor

Judith

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking, Too many people wandering around the motel at night that weren't staying there. Motel very dirty in hallways, piles of dirt and fluff just left there. No service to rooms over the three days.
Stayed 2 nights in Oct 2025

8/10 Good

Sarina

Stayed 2 nights in Oct 2025

8/10 Good

Sandra

Liked: Staff & service
This is a low-budget hotel, so the rooms are simple but well-aired and bright. The staff are fantastic! So kind and welcoming. And the hotel is well-positioned - 10 minute walk to everything.
Stayed 2 nights in Sep 2025

2/10 Terrible

Garry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid, Avoid, Avoid!

Ice addicts hanging around inside the hotel premises screaming and swearing, i had to call the police twice, music blaring at 6.30am woke me (no security or staff in attendance after 5pm), place was dirty, no wifi or internet connection in room. I checked out a day early and went to another hotel even though i had paid for a 2nd night.
Stayed 2 nights in Sep 2025

10/10 Excellent

John, Carrara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not the Sheridan but it's the next best thing I would recommend staying here it's just a short walk to the city centre, 2 pools to swim in friendly staff
Stayed 6 nights in Sep 2025

4/10 Poor

Campbell

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty , had cockroaches, was noisy until 1am in need of paint and maintenance, , would not ever stay there again
Stayed 3 nights in Sep 2025

10/10 Excellent

hilda

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
It was good need are left stairs make my leg sore everytime going up and down when you carrying things
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Aug 2025

2/10 Terrible

Bernd

Business traveler
Disliked: Cleanliness, property conditions & facilities
Construction site in driveway ,Stair light switch with electrical wires hanging out of wall ,Tiles on staircases missing,floors in public areas dirty.
Stayed 1 night in Aug 2025

2/10 Terrible

Frederick

Disliked: Staff & service

Surprised

first time visit to Cairns so it might be the norm. overpriced for nothing
Stayed 3 nights in Jul 2025

4/10 Poor

Jana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos are misleading. The pool site is so bad no-one ever uses it. My room was very out dated. No hanging space, dirty carpets, poor beding. Best was the cochrache vistor that came at night. Eeeek!!!
Stayed 7 nights in Aug 2025

6/10 Okay

IRENE

Stayed 1 night in Aug 2025

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
I would say this property is the dirtiest room I have ever stay in. I was worried that the bed would have bed bugs. For the $200 per night rate I expected much more
Stayed 2 nights in Aug 2025

2/10 Terrible

Jonathan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived after hours to find each bed only had one sheet on each bed THAT'S IT, requested more sheets and blankets but nothing avaiable. The two kids had to use bath towels as their top "sheet" for the first 2 nights, and the adults had nothing for the first night. For the second night *1* single blanket became available (yay?) so the adults shared the single blanket by placing it horizontally across the double bed to at least cover the top halves of our body. On our third and final night more linen became available and we were finally given enough sheets and blankets for 3 beds and the kids were able to stop using towels as their blanket. For $755 for 3 nights I would expect linen as a bare basic. (Also this is the Sheridan NOT the Sheritan and it is not part of the Sheritan Hotel chain)
Stayed 3 nights in Aug 2025

2/10 Terrible

Leanne

It was dirt and had mould on 90% of the roof and had just been painted over. Crusty old milk spills still in the fridge. Toilet and shower needed cleaning and you could feel the springs when laying or sitting on the bed. Pillows had mould stains and were discussing.
Stayed 10 nights in Jul 2025

4/10 Poor

Valonna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is old and dated, badly in need of renovation. In my bathroom, a patch in the wall had fallen off to reveal a dusty hole with old plumbing. The is no lift, so I had to carry my bags up to the second floor. Car parks are very tight. There is no dining facility.
Stayed 4 nights in Jul 2025

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