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NH Collection Cáceres Palacio de Oquendo

4.0 out of 5.0

Recent guest reviews

This tastefully transformed and substantially expanded 16th century palace just outside the old city walls on one of the most fetching plazas in Cáceres’ historic district is a well-located, comfortable and convenient place to stay. The common areas have retained enough of the palace fabric to maintain the ambience without imposing too much compromise. The service is attentive without being intrusive and the accommodations are roomy and comfortable which makes this a very good hotel at tariffs that represent excellent value for money. The good: we were able to grab one of the front-door parking spaces on arrival from where our car was later whisked away not to be seen again until we departed. Check-in was slick and welcoming with good English. Our junior suite (211) was reasonably roomy, clean, quiet and comfortable. Everything expected was there and it all worked as expected. The historic look of the hotel ends at the door of the guestrooms and the suite décor is modern vanilla chain hotel, which is to say relaxing and inoffensive but soon forgotten. This suite overlooks leafy San Juan Plaza with the bedroom opening onto a Juliet balcony from which to take in the daily spectacle – or shut it out with double glazing. The king bed was firm but comfortable, the linens crisp and clean and we each found a pillow that suited. The bathroom is roomy, well laid out and adequately appointed. The bath linens were plush and plentiful. The included Wifi worked well enough for routine usage on all our devices but if you require data streaming then you may need to opt for the premium pay service. Breakfast is an acceptable buffet of mostly cold Spanish staples with eggs to order but there is a qualification – see below. The not so good: you need to put on your best Spanish for English is a foreign language once away from the front desk but the service staff are ever accommodating. The spacious shower stall has, other than a miniscule soap basket, precisely no shelving whatever so any showering necessities need to live on the floor. Be warned, use of the washbasins or a toilet flush during showering produces a sudden and very discomforting drop in the water temperature. Servicing of the breakfast buffet can be tardy if you arrive towards the end of their schedule.

Firstly the rooms are great and the location close to the Plaza Major and historical centre is excellent. The room was large and quirky and the bathroom towels excellent, a good sign. Everything is lined up for excellent review, however .... When you have driven a fair distance you expected to be welcomed by the staff. The first two were miserable and the ones that followed after we had checked in were not any better. I don’t expect the Chuckle Brothers, but a smile and some enthusiasm would be great. The doors into the corridor were ridiculous as they slammed anytime anything moved. This and a water system with toilets that flushed very loudly meant a fractured nights sleep. Such a shame as the room was great. This could so easily be remedied. However, best of luck with the staff, they were either living in fear of getting something wrong, badly trained or just rude. Either way they left a poor impression.

We stayed here for 1 night and loved it. The location was perfect and we were upgraded to a large room overlooking the square as it was our wedding anniversary. Parking was a few minutes walk away due to the hotel's location in the old town but it was no problem to pull up at the hotel to check in, before driving to the car park. We had a tapas dinner in the hotel but for atmosphere & better prices, we should have gone to one of the nearby bars, which we went to later for drinks. Overall we would definitely stay again but probably wouldn't eat in the hotel.

Located in the center of the old town makes this a perfect location for me. Walking distance to restaurants/cafes and to all points of interest just simplifies things and makes everything more enjoyable. You can drive directly to the hotel even though the streets to get to the location are quite tight/narrow. But trust me, you can make it. Over night parking is a few minutes away but it's not a bad walk. The design of the hotel goes with the architecture of the city. Which I liked very much. The interiors of the rooms were spacious and warm. Everything seemed relatively new and in good shape. The bed was comfortable. The service all in all was welcoming and helpful as well as friendly. I will be returning

Absolutely love this hotel! Everything is perfect including rooms, cleanliness, breakfast and wonderful staff. Some guests have mentioned negative reviews re parking. You can pull up outside hotel to unload your car. The reception will unload car for you and take your luggage to the room. They then give you detailed directions to car park along one way system(very easy to follow and find). Then it is a short walk back to hotel. Will return to this hotel next time I visit the area

Well situated just outside the town walls, with a good restaurant attached. Staff friendly and helpful and the palace is charming. The stay was only marred by noisy doors and plumbing from neighbouring rooms. Excellent value in view of the package.

In checking in, the staff assisted with bags to the room. They helped us find the parking garage and were always available and helpful. The room was well appointed and quiet; breakfast was good and the one night we had dinner, we found the food very good.

The hotel is a wonderful place in the old town of Caceres which is composed of very narrow one-way streets and pedestrian walkways. Therefore, the parking facility with which the hotel has arrangements for 10 Euros a night is great for walking to, but it is not very convenient for check-in or check-out. And getting back to the Parking Galarza is sometimes a nightmare depending on which GPS program you're using. Sometimes they lead you to a street which goes in the wrong direction or to a stairway down to a different level of the city since the city is built on several levels. Just be will get frustrated and you will be cursing out your phone program. Back to the hotel, it is a very comfortable place with nice big rooms and bathrooms. The beds are very comfortable. The breakfasts are very complete with an opportunity to taste a lot of the regional items. Everyone here goes out of his or her way to be helpful! We were here for four nights which is enough to explore the old city and to take some interesting day trips within an hour or two to some of the wonderful sites. We went to the Alcantara Roman Bridge about 1 1/2 hours outside the city. Tomorrow we will go to the Los Barruecos Natural Monument to see some of the natural granite structures.

The room size was medium Location is in the old town. Bed is hard. It is a queen, not a full Air conditioning set to warm, not cold. In order to get cooler you have to ask the front desk to send a technician. That made it a little cooler, but still warm. Bathroom was a good size. City parking structure 10 minutes walk. Drop off luggage and then park. Breakfast was great and fairly priced The small bites dinner was perfect.

We spent my birthday visiting Caceres for the first time and choosing NH Collection was perfect. Positioned in the heart of the the historic downtown in a pedestrian only section surrounded by tapas bars, restaurants and shopping yet quiet to rest at night. Rooms are comfortable and well appointed if smaller than other NH Collection. Staff was very friendly and the buffet breakfast was abundant and delicious. Only small wrinkle is that the hotel does not have parking as it is located on a pedestrian area. Hotel has made arrangements with a parking lot blocks away from hotel.

Plaza San Juan, 11 Caceres Caceres

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center
  • Laundry facilities

Located in Caceres Old Town, NH Collection Cáceres Palacio de Oquendo is next to San Juan Church and Visual Arts Centre Helga de Alvear Foundation. This 86-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. It's in central Caceres and also a short walk from Plaza Mayor and Tower of Bujaco.


In addition to a restaurant onsite, there is also a tapas bar where you can enjoy a drink. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10:30 AM.


All of NH Collection Cáceres Palacio de Oquendo's 86 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are other standard amenities.

Property features

Guests of NH Collection Cáceres Palacio de Oquendo enjoy access to free WiFi in public areas, 3 meeting rooms, and conference space. Self parking is available for EUR 10 per day. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Additional amenities include a business center, a terrace, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend this hotel

Total of 1570 reviews