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NH Collection Cáceres Palacio de Oquendo

4.0 out of 5.0

Recent guest reviews

A beautifully renovated property located in the old town. Staff were very helpful. Nice rooms & bathrooms although ours had a tiny window practically facing a wall. Good bar too. Car park difficult to find but good value @ €10 per night.

Beautiful hotel in a great location. Right near Plaza Mayor and around the corner from the old town. There are stairs which you need to navigate to get to the elevator, so I would say not good for handicapped access. Also, there was not a bus boy when we checked in, and I had to carry my small suitcase up three stairs then 2 more stairs. The rooms are beautiful with some old castle details such as curved ceiling. Wide hallways, and interesting room locations. We arrived by car, and while the hotel wasn't too difficult to find using Google maps, getting to the parking lot was a challenge. The concierge made it sound "simple"... it's one way streets all the way...so we didn't put the location in maps. Mistake. Easy to make wrong turns, and end up on baracaded streets, having to back up, with impatient traffic and pedestrians on narrow streets. This hotel would be perfect if you didn't have a car to park.

Stylish hotel in a nice little square right next to the old town. Our room was excellent and we ate in the restaurant for dinner - which again was good. Not bad value but not exactly a bargain. The only blot on the experience was that the valet parking person damaged our car while taking it to their off site parking location. Unfortunately we didn't notice until we had left. This cost us 400 Euros! So double check when they bring your car back.

Modern, spacious rooms in this tastefully decorated boutique hotel overlooking one of the prettiest plaza's in Spain not just in Caceres. We had a room on the 2nd floor with kingsize bed, juliet balcony and a large modern bathroom. We drove in, temporarily parked the car in one of the reserved spaces to unload and register and then shown to a public car park not too far away. The Hotel itself is located on the edge of the old city, has friendly & accommodating English speaking staff while it also is set among a small plaza full of trees and some excellent restaurants. Good value here.

We spent one night here a couple weeks ago. Difficult to get to (I needed a drink after driving up the little roads!), we were happy to be helped with our bags and have our car parked for us at a car park (additional $) a short distance away by the friendly bellman. The hotel was nice and our room was large with a king sized, comfy bed. We especially enjoyed having our own espresso maker in the room (the only one we have encountered in 3 weeks of travel). What we didn’t like was a moldy/sewer smell from the drains in the bathroom and the smelly water. Also, we could hear all the doors slamming when in our room - perhaps because we were put in the basement. And we were frustrated with the internet.... couldn’t connect at first and had to get help from the front desk and then every time we left the room we were disconnected and had to totally log back in upon returning.

The hotel seems to be located in a renovated palace, with beautiful public areas. The room itself was dark due to its dark beige paint and because the only window was a skylight in the roof, but it was roomy and included a fridge. It was very quiet. The location was very good, a block or so from the old town. The staff was very congenial and helpful.

This tastefully transformed and substantially expanded 16th century palace just outside the old city walls on one of the most fetching plazas in Cáceres’ historic district is a well-located, comfortable and convenient place to stay. The common areas have retained enough of the palace fabric to maintain the ambience without imposing too much compromise. The service is attentive without being intrusive and the accommodations are roomy and comfortable which makes this a very good hotel at tariffs that represent excellent value for money. The good: we were able to grab one of the front-door parking spaces on arrival from where our car was later whisked away not to be seen again until we departed. Check-in was slick and welcoming with good English. Our junior suite (211) was reasonably roomy, clean, quiet and comfortable. Everything expected was there and it all worked as expected. The historic look of the hotel ends at the door of the guestrooms and the suite décor is modern vanilla chain hotel, which is to say relaxing and inoffensive but soon forgotten. This suite overlooks leafy San Juan Plaza with the bedroom opening onto a Juliet balcony from which to take in the daily spectacle – or shut it out with double glazing. The king bed was firm but comfortable, the linens crisp and clean and we each found a pillow that suited. The bathroom is roomy, well laid out and adequately appointed. The bath linens were plush and plentiful. The included Wifi worked well enough for routine usage on all our devices but if you require data streaming then you may need to opt for the premium pay service. Breakfast is an acceptable buffet of mostly cold Spanish staples with eggs to order but there is a qualification – see below. The not so good: you need to put on your best Spanish for English is a foreign language once away from the front desk but the service staff are ever accommodating. The spacious shower stall has, other than a miniscule soap basket, precisely no shelving whatever so any showering necessities need to live on the floor. Be warned, use of the washbasins or a toilet flush during showering produces a sudden and very discomforting drop in the water temperature. Servicing of the breakfast buffet can be tardy if you arrive towards the end of their schedule.

Firstly the rooms are great and the location close to the Plaza Major and historical centre is excellent. The room was large and quirky and the bathroom towels excellent, a good sign. Everything is lined up for excellent review, however .... When you have driven a fair distance you expected to be welcomed by the staff. The first two were miserable and the ones that followed after we had checked in were not any better. I don’t expect the Chuckle Brothers, but a smile and some enthusiasm would be great. The doors into the corridor were ridiculous as they slammed anytime anything moved. This and a water system with toilets that flushed very loudly meant a fractured nights sleep. Such a shame as the room was great. This could so easily be remedied. However, best of luck with the staff, they were either living in fear of getting something wrong, badly trained or just rude. Either way they left a poor impression.

We stayed here for 1 night and loved it. The location was perfect and we were upgraded to a large room overlooking the square as it was our wedding anniversary. Parking was a few minutes walk away due to the hotel's location in the old town but it was no problem to pull up at the hotel to check in, before driving to the car park. We had a tapas dinner in the hotel but for atmosphere & better prices, we should have gone to one of the nearby bars, which we went to later for drinks. Overall we would definitely stay again but probably wouldn't eat in the hotel.

Located in the center of the old town makes this a perfect location for me. Walking distance to restaurants/cafes and to all points of interest just simplifies things and makes everything more enjoyable. You can drive directly to the hotel even though the streets to get to the location are quite tight/narrow. But trust me, you can make it. Over night parking is a few minutes away but it's not a bad walk. The design of the hotel goes with the architecture of the city. Which I liked very much. The interiors of the rooms were spacious and warm. Everything seemed relatively new and in good shape. The bed was comfortable. The service all in all was welcoming and helpful as well as friendly. I will be returning

Plaza San Juan, 11 Caceres Caceres

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center
  • Laundry facilities

Located in Caceres Old Town, NH Collection Cáceres Palacio de Oquendo is next to San Juan Church and Visual Arts Centre Helga de Alvear Foundation. This 86-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. It's in central Caceres and also a short walk from Plaza Mayor and Star Archway.


Dining

In addition to a restaurant onsite, there is also a tapas bar where you can enjoy a drink. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.


Rooms

All of NH Collection Cáceres Palacio de Oquendo's 86 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are other standard amenities.


Property features

Guests of NH Collection Cáceres Palacio de Oquendo enjoy access to free WiFi in public areas, 3 meeting rooms, and conference space. Self parking is available for EUR 10 per day. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Additional amenities include a business center, a terrace, and laundry facilities.

Room options

Superior Room, View

Full 1 | Twin 2 | Sleeps 2

Superior Room (Extra Bed 2 adults + 1 child)

Full 1 | Twin 3 | Sleeps 3

Family Triple Room

Full 1 | Twin 3 | Sleeps 3

Superior Single Room

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend this hotel

Total of 1616 reviews