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WoodSpring Suites Brownsville

2.5 out of 5.0
Overview Reviews Amenities & Policies
995 Media Luna Road, Brownsville, TX
1-844-663-2269
2.7
out of 5
Average Guest Review
See all 8 reviews
Room cleanliness 1.5
Service & staff 3.5
Room comfort 1.5
Hotel condition 2.0

This hotel is most popular for:

  • Everyone
  • Business
  • Family with small children

Recent guest reviews

The only good thing is the hotel is close to everything, but They have no cleaning, the place is full of cockroaches, many times they have no staff at night, and the place is a cradle of drug addicts.

Did not have any bathroom items besides a hand bar soap. Staff was courteous.

I saw Roaches in the room & bathroom & cigarettes smoke smells in hallway & in coming thru bathroom vents

We booked the hotel for our Christmas Vacation because it was a responsible price. Now, we know why. The first night was fine. On the second night we noticed cockroaches in the bathroom and kitchen. Gross! Went to the front desk,all the staff could do is write the complaint down and tell management. I complained again, was asked if we wanted to switch rooms. I told them I would look at the room first. Only was going to move us next door to an adjoining room. Ha ha what a joke!

There were roaches & dogs weren't on their leashes & elevator was dirty & nasty. The personnel were friendly & courtious.

First room was changed due to terrible stink and second room not much better. I washed the walls and floor and tried to deodorize the filthy csrpet, but stink still remained. Didn't ask for another room change cause it is bothersome and don't think it would change anything. Never have I lived in such a stinky environment

Media Luna Road Brownsville TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within a leisurely stroll of Sunrise Mall, WoodSpring Suites Brownsville is within a few miles (5 km) of Valley Baptist Medical Center. This 121-room hotel welcomes guests with in-room amenities like kitchens, sitting areas, and refrigerators.


Rooms

The 121 accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Phones and desks are other standard amenities. Limited housekeeping is available.


Property features

WoodSpring Suites Brownsville features free WiFi in public areas, express check-out, and laundry facilities. There's free parking if you drive. Staff members can help with accommodation requests, and provide front-desk service during limited hours. This hotel also has a vending machine.

Room options

Standard Studio, 1 Double Bed, Smoking, Kitchen

1 Double Bed | Sleeps 2
$50* Per night/room Jan 30 - Jan 31

Standard Studio, 1 Double Bed, Kitchen

1 Double Bed | Sleeps 2

Standard Studio, 2 Double Beds, Smoking, Kitchen

2 Double Beds | Sleeps 4

Standard Studio, 2 Double Beds, Kitchen

2 Double Beds | Sleeps 4

Guest reviews for WoodSpring Suites Brownsville

Everyone (6)
3
Business Business

The only good thing is the hotel is close to everything, but They have no cleaning, the place is full of cockroaches, many times they have no staff at night, and the place is a cradle of drug addicts.

By , from Brownsville, TX on Oct 7, 2019

Review comment responded on Oct 22, 2019

Thank you for letting us know how we are coming across and what areas we need to address. We appreciate hearing from you.

3
Family with small children

Did not have any bathroom items besides a hand bar soap. Staff was courteous.

By on Jul 28, 2019

Review comment responded on Aug 7, 2019

Thank you for this review. We hope you were able to enjoy an overall pleasant and comfortable stay with us.

5
Everyone

By on Jun 27, 2019

Review comment responded on Jul 4, 2019

Thank you for the EXCELLENT rating and for staying with us!

5
Everyone

By on Jan 2, 2019

Review comment responded on Jan 6, 2019

Thank you for the wonderful rating. We're so glad you had a great stay with us.

2
Everyone

I saw Roaches in the room & bathroom & cigarettes smoke smells in hallway & in coming thru bathroom vents

By on May 28, 2018

Review comment responded on Jun 6, 2018

Oh no! This is certainly not the impression we were aiming for. I'm so sorry to hear about your disappointing stay. Thank you for letting us know.

2

crawling bugs

Everyone

We booked the hotel for our Christmas Vacation because it was a responsible price. Now, we know why. The first night was fine. On the second night we noticed cockroaches in the bathroom and kitchen. Gross! Went to the front desk,all the staff could do is write the complaint down and tell management. I complained again, was asked if we wanted to switch rooms. I told them I would look at the room first. Only was going to move us next door to an adjoining room. Ha ha what a joke!

By , from Minnesota on Jan 8, 2018

Review comment responded on Jan 25, 2018

I'm so sorry you experienced this. We will be sure to look into everything you brought to our attention.

1

dirt

Everyone

There were roaches & dogs weren't on their leashes & elevator was dirty & nasty. The personnel were friendly & courtious.

By on Aug 17, 2017

Review comment responded on Aug 30, 2017

Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing to stay with us.

1

very stinky damp awful smelling place with bugs.

Everyone

First room was changed due to terrible stink and second room not much better. I washed the walls and floor and tried to deodorize the filthy csrpet, but stink still remained. Didn't ask for another room change cause it is bothersome and don't think it would change anything. Never have I lived in such a stinky environment

By on Feb 14, 2017

Review comment responded on Feb 27, 2017

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

WoodSpring Suites Brownsville

995 Media Luna Road, Brownsville, TX 78520
url importing https://www.orbitz.com/Brownsville-Hotels-WoodSpring-Suites-Brownsville.h1503720-p2.Hotel-Reviews