Cross Hands Hotel Old Sodbury3.0 out of 5.0
Recent guest reviews
The hotel is ok, nothing special, needs a bit of tlc, looking tired. The food is poor. 1. My starter should have been garlic mushrooms on a toasted bun - instead it came on warm bread which went soggy immediately 2. I ordered creamy fish pie - rather than being cooked it the oven, it had clearly been micro-waved, as the mash on top wasn't crispy or browned. What should have been creamy was dry inside. The vegetables, also done in the microwave were overcooked, soggy and not drained properly. 3. Following morning I asked for 2 poached eggs which were served swimming in the water they'd been cooked in, I had to send these back. So I ordered a breakfast with a fried egg which wasn't properly cooked on top, revolting. What gets me is that the person cooking the food (I won't say chef), would have been able to see what was being served up. Basically it shows a total lack of care and pride. Of course I won't stay there again, which is a shame because the staff were really helpful.
We regularly drink in the bar but tonight we booked a table for husband 40th. There was so much to choose from. The service was amazing (credit to the two waitresses who looked after us well). The food was lovely and the children enjoyed eating off an adult menu which is unusual as usually nothing they like. A few little points stopped me giving 5star. A lot of food had small details from menu omitted such as my pork was served with plain mash and not champ and the brownie had ad chocolate not clotted cream ice cream but apart from that it was brilliant and it hasn’t put us off returning.
Very friendly staff lovely old building the rooms are finished too a good standard the evening meal was very good at a excellent price and breakfast was lovely would definitely recommend queen Elizabeth stayed here im guessing the first
We made a reservation 15 mins before we arrived. Greeted by Katie in the restaurant who remembered us from our last visit and asked if we wanted to move tables to the one we had previously. We chose 2 gourmet burgers from the special Facebook offer at almost 1/2 price and an hour later we were on our way. Just what we wanted. All the waiting staff were very attentive but Katie stands out as always.
We arrived at 4pm on a Sunday to find the pub was lively which was a good sign. The room we were allocated was large and spotless with a huge comfortable bed. The hotel itself is on a main road but the rooms are located at the side away from the traffic noise. The Sunday evening menu is the remains of the Sunday lunchtime carvery so quite a few items had sold out but there was stil plenty of choice. The advance purchase B&B rate was excelent value for money.
Well I wouldn’t normally say a bad review but I and all in my party wouldn’t return to this restaurant again ! The portions were very small and the beef was not edible , everyone had to leave it as couldn’t cut it let alone chew it and it oozed with blood ! The manager was quite aggressive towards us when we wanted to show him. Although he did refund us some money towards our cost . I myself don’t eat meat and will attach a picture of my meal I was given . I do think the portions are unacceptable for paying over £10
Early supper at Cross Hands this evening - ordered off the 'lighter choices' menu - £4.95 each - fab ham egg & chips - plenty of really nice ham & great chips. Excellent value for money. 2 meals, 2 drinks (wine) & tea + coffee came to £23 - great.
I stayed at this hotel this weekend and I found it adequate for my needs It is an old coaching inn and it has been refurbished to a high standard fairly recently it would seem The staff were friendly and efficient, but there was no management on sight that I could detect, a common practice these days The room was very small, quite the smallest I've used in recent years, but adequately furnished Unfortunately there was no running hot water in the room as the tap was jammed. I did ask for this to be looked at, but there was no response during my stay My home is away from any main road so I found that I was being constantly disturbed throughout the night by heavy lorries stopping and then setting off noisily from the traffic lights adjacent to the hotel. There was no secondary glazing to the window which was stuck slightly ajar, which didn't help I didn't pay much, I was on a special deal, so my stay was good value for money. The advertised prices were three times higher, can't see how they can justify those! I'd go back, on the same deal
We've been dining at The Cross Hands, Old Sodbury for a number of years and really love the food and the relaxed and friendly atmosphere. Last night sadly did throw a few surprises at us. To begin with, I booked a table, receiving confirmation online as I'd booked over the phone via the contact centre for The Old English Inns and on arrival, they had no record of our booking. Whilst I appreciate that they mainly take bookings from hotel guests or over the phone in the restaurant, it was quite embarrassing for our guests to arrive (who had never been to the pub before) ahead of us and it look as though there had not been a booking. The food was delicious and the service was super quick as always. The waitresses working in the evening were all friendly and attentive- as always, we always felt very welcome. The surprise came around 10.30pm when most guests/diners had left the restaraurnt and we saw 4 or 5 mice running around the restaurant. In and out of the kitchen, under the dresser where breakfast items were laid out, under the tables which were set up for breakfast and seemed extremely brave, despite us walking around and getting closer for a better look. Whilst we appreciated it is an old building and that inevitably mice must get in at this time of year, we ask for the manager to be notified. We waited around, expecting to have a chat with him/her but after half an hour, he never emerged. The waitresses didn't seemed surprised and didn't react. We received a jokey apology and whilst we know this is something which is hard to control, it was disconcerting that the staff didn't seem to see this as an issue? Obviously contamination is extremely likely, not to mention how unsettling it would be for children or other guests. We would have hoped to at least receive some reassurance/an explanation or at least to see some shock upon the faces of those that worked there. Whilst I absolutely love the pub, I absolutely can't dine there in future. If there is so much slack front of house with vermin, it doesn't bare thinking about the attitude in the kitchen or with tracking the faeces left by the mice. If the manager doesn't care enough to come and address the situation or at least encourage the mice to disappear whilst we're in the restaurant, I can't recommend the establishment to any other friends. It makes me extremely sad as it was a situation which could have been addressed and i hope in future steps are taken to reduces the amount of mice running around. In 30 minutes we must have seen 10-20 appearances. Gros!
We have visited twice now.enjoyed both ocasions.the pub area is dog friendly which is huge bonus as we always take my dog with us.the atmosphere is warm clean and welcoming.the menu has lots to choose from and our food was lovely.also great that its open all afternoon for food
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Chipping Sodbury, Cross Hands Hotel Old Sodbury is within a 10-minute drive of The Players Golf Club and Dyrham Park. This 21-room, 3-star inn has free breakfast, free in-room WiFi, and free self parking. Beckford's Tower and Cabot Circus Shopping Centre are also within a 20-minute drive.
Start your day off right with a free full breakfast. Explore the inn and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.
All of Cross Hands Hotel Old Sodbury's 21 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can enjoy free WiFi and TVs. Hair dryers are also available.
Guests of Cross Hands Hotel Old Sodbury enjoy free WiFi in public areas, a meeting room, and a garden. If you drive, take advantage of free parking. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 357 reviews