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Sofitel Brisbane Central

5.0 out of 5.0

Recent guest reviews

Spent a couple of nights. Being a Accor rewards card holder, provided my details at check in. Got my free paper but amazingly NO points - although I was paying top dollar but had booked via a travel agent. No points unless you book directly on website. Haven't encountered this with other hotel cards. No complementary water for a 4 star hotel? Breakfast was overpriced ($39 for the buffet!) Hotel is in a central location and there are cheaper eateries close by. Quiet room by overlooking a multi-story carpark.All in all, average stay and they need to improve the loyalty scheme.

Only stayed for a night as part of our Australian holiday but have stayed here before. Faultless service, a most comfortable room and great food. This hotel makes everyone feel welcome and ensures the best possible service from check in to check out. It's on our list for our next holiday.

Sofitel Brisbane is a 5-Star hotel located in the centre of Brisbane. It’s probably the best choice for Brisbane, regardless the fact that the property is ageing a bit. I had an enjoyable three-day stay there at the club room with an ANZAC square view. As an Accor Plus platinum I got a special attention, so my stay was seamless. My stay started with a personal check-in experience. I had a pleasure to meet the General Manager Hayden and the Guest Relations Manager Joseph. They both were serious about making the property and the customer service even better. They really know their job and it’s always exciting to see that the hotel is run by people who are passionate about what they are doing. I felt confident that if I had encountered any challenges, they would have been appropriately addressed. The welcome amenity in the room was a bit disappointing in comparison to what other similar properties have in offer, but it was a pleasure to have it waiting in the room for my enjoyment. What really made me happy was the fact that I got my favourite bathroom amenities waiting for me, which was a very nice gesture. Good selection of food for breakfast at the Club Sofitel. I enjoyed a juicer and an option of having fresh vegetable/fruit juices. I couldn’t resist banana and honey smoothie, I wasn’t a fan of a tropical smoothie though - I think that the recipe for it should be revised. Selection for evening canapés and drinks was sufficient enough to get me worried what new weight my bedroom scale will show up after my return home. Actually, I should mark hotel down for keeping me eating! I wanted to have a pizza at the restaurant but it was a choice limited only to room service, so I enjoyed a burger at the restaurant instead. The patty was quite substantial and the burger was well thought out. The bun was kind of average, but overall the food experience was positive. There are some real gems at the hotel. It was my pleasure to see that I wasn’t treated just as a room number and that some of the staff were truly committed to making my stay a memorable experience. Especially some of the ambassadors at the Club Sofitel were very attentive - I would like to mention here Abu and two very professional ladies - one attending breakfast for the last two days and one attending evening canapés for the last two nights. It was my pleasure. If I am ever back in Brisbane I will certainly consider staying at Sofitel Brisbane or at least dining again.

We stayed for 2 nights for an executive ‘retreat’. The hotel is directly above Central Station so really easy to use Airtrain from Brisbane airport. The rooms are very comfortable and spacious. The pool is nice and the bar/lounge area is a good place to meet with nice drinks and snacks.

The hotel is located above the central station in Brisbane and is therefore pretty close to everything in the city center. It is a 5 min walk to reach the Queen Street Mall pedestrian area or a 10m walk to reach the banks of the Brisbane river. The reception is reasonably modern and should express efficiency. The rooms however are rather old fashioned in style and surely not up to the cost of the rooms. The breakfast buffet is very extensive with both continental, English and Asian choices and with a life egg station. It is however inconvenient that you have to queue up in the morning to be seated which sometimes takes several minutes. This could be done much more efficiently.

Booked a Junior Suite and were really happy with the room. Were out on the 29th floor with a view over Anzac Square. Massive room with the luxury bedding that you would expect was like sleeping in a cloud. Had lounge access which was less impressive. They don't even put spirits out you have to ask - never seen that before. Anyway service was good when you did ask. Adequate breakfast served.

Sofitel ok but basically feels like the Sheraton from 30 years ago. Bed was comfortable but stay rating has been severely reduced because of absolutely pitiful reception service when I wanted to check out. As a Platinum level guest, there is a separate queue which one would think would suggest Platinum service (or at least service before others waiting in queue). Today I waited while new guests where called from either side of me and when I mused loudly what the point was I was simply told that the computer at the Platinum counter wasn't working. Altogether a completely unacceptable response and situation which will make me completely question staying at Sofitel or other Accor hotels - particularly in Brisbane

We recently spent 4 nights in a Junior Suite during school holidays, however the hotel still seemed quiet. Location is very convenient being above Central Station. We got a train from the airport and around 30 mins later, where in the lobby. So easy to get around and saved time in traffic. We encountered no noise on our 19th floor room. Check in was fantastic – a warm and friendly welcome when we arrived on an earlier flight than expected was made even better by the fact our room was ready at 10.30am in the morning. After noting we were staying the week, we even scored Wifi for the trip and some helpful suggestions about our time in Brisbane. A fantastic start! The Concierge also made several really good suggestions, which was very helpful. Our room on the 19th floor was just gorgeous with a beautiful view over the Anzac Memorial. The suite was stocked with plenty of fluffy towels too which is great when you have a nice bath to enjoy. The rooms are not super modern, but still very clean and well appointed. Housekeeping was outstanding for the duration of our stay. They did such a fantastic job I made a point of mentioning it to the front desk staff. It seemed like they did a full clean on each morning, not just a simple tidy. Every surface was dusted and the bed and pillows made properly again (as opposed to some hotels which leave the pillow off the bed and simply pull it up). When I requested an extra shower gel for my bubble bath, it was no problems at all, and we found extra shower gel each day for the rest of our stay. Probably the best housekeeping service I have seen in a long time. Breaky was a bit hit and miss. The usual offerings from a hotel of this standard were available, however the pancakes/churrios/waffle station was a letdown each morning. Too much of each item were made at once and by the time we had a later breaky, the waffles were rock hard and we had trouble cutting them with a knife. The chef did make them on request, but it’s a shame to see so much food go to waste when smaller batches could be made. The fresh juice station was excellent however. It was so nice to have a freshly made, real orange juice so that made up for the lack of freshness in other areas. The pool area was neat and tidy, although a bit small. We found it hard to get a lounger on some days (granted it was school holidays). The pool is in shade in the afternoon though, so morning is the best time to get some sunshine. A small disappointment was the discounted spa services (something like 50% off for one particular afternoon only) was only advertised by the spa at the pool area, so by the time we found the notice, we had run out of time to book. It would be great if these kind of promotions were advertised in the lobby or near the lifts. I would have loved to take advantage of such a great price. Overall, a really nice stay in a lovely hotel. Friendly, genuine staff and a fantastic location. A few changes to the breaky and an increase in options in the a la carte menu would make it a 5 out of 5 for me (menu was rather small and due to food intolerances, we were unable to find many options for us). Would stay again when in Brisbane.

Sofitel Brisbane is in an ideal location - directly above central station and as I arrived from the airport by train didn't have to carry my luggage very far at all. It was a short walk to the mall - even shorter when I found access via some buildings. Not too far from Eagle street pier either. Running in the morning was good as it was not too far to the river and the track along the river and the access bridges to southbank made good running circuit. Rooms were spacious, the club was better than I had expected. Can recommend the high tea in the club. Overall, a value for money property.

I was unable to have dinner at any reasonable hour in the hotel restaurant because they booked the restaurant to people who were not staying in the hotel - it seems to me that hotel guest should have some privilege to the hotel restaurant in the hotel you are staying in????? I have to go outside of the hotel for dinner?????? Not Good

249 Turbot Street Brisbane QLD

Hotel highlights

  • Walking distance to Queen Street Mall and Roma Street Parkland
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Brisbane Central Business District, Sofitel Brisbane Central is a leisurely stroll from popular sights such as Queen Street Mall and Roma Street Parkland. This 5-star hotel has 433 guestrooms and offers a full-service spa, an outdoor pool, and a health club. It's in central Brisbane and also close to Suncorp Stadium and Brisbane Convention and Exhibition Centre.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 433 air-conditioned accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Refrigerators, minibars, and coffee makers are also standard.


Property features

Sofitel Brisbane Central features a full-service spa, an outdoor pool, and a health club. Parking is AUD 47 per night (AUD 57 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle for AUD 55 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, WiFi in public areas, and 15 meeting rooms.

Room options

Luxury Room, 1 King Bed, City View

King 1 | Sleeps 2

Luxury Room (High Floor, Club Sofitel Access)

King 1 | Sleeps 2

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Superior Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 4296 reviews