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Mercure Brisbane King George Square

4.0 out of 5.0

Recent guest reviews

We stayed as a treat for 2 little boys who have an appointment at Lady Cilento Hospital every fortnight. The receptionist who checked us in was so lovely and she made sure our room had a great view of 'Big Ben' (which the boys love). Unfortunately we ended up being stuck at the hospital all day due to an unexpected operation and couldn't get back to check out. The manager Jack? was very compassionate about our situation, which I was extremely grateful for! I cannot speak highly enough of all the staff we dealt with at the hotel. Would LOVE to return.

well positioned and equipped hotel, the rooms were a reasonable size and looked modern and well furnished. although the room appeared to have been cleaned well when you take a look at the floor, especially around the edges, you notice its had a very quick pass over with a vacuum, all around the edge was a layer of dust that's been there for a while. Most concerning was there was broken glass below the cupboard area from where I assume a previous guest has broken a glass, they need to use the edge attachment once in a while. Due to the design the rooms are noisy from other rooms and people in the corridor outside, a second door or a better soundproofed one would be good.

Living on a country property, my son was very excited to visit the city for his birthday. This was mentioned to the staff upon booking our accommodation. From the moment we arrived, all staff were warm and welcoming. Checkin was quick and we were in our room. The views were great, room was clean, beds were comfortable. Five minutes after arriving we had a knock at the door... a hotel representative with a happy birthday greeting for my boy. He felt so special! Our experience staying here was great, finished off with a delicious breakfast with plenty of variety. If I was to say any negative, it would be that the pool was being renovated and was out of use. The kids were disappointed however like I told them, gives us a good reason to return! We will definately be back when visiting the city again!

We arrived early and the friendly staff offered us our room early which was nice however the cost for this was $30. A bit steep for a room sitting empty and ready. Anyway we left our bags with the concierge who was also friendly and professional, until check in time which was good. The location of this hotel is excellent. It’s close to shops, transport and restaurants. The room was clean and of a good size. Some refurbishment has been done however some things would also benefit from being replaced: the bathroom sink was cracked, the bath enamel was very worn and the grout in the tiling around the shower/bath could be redone to freshen the place up. Overall though, we the accommodation was good and affordable. I would go back again and recommend to others.

I will not be returning to this hotel ever. To start with, I was not informed of the $45 per night parking fee, then about half an hour after we had settled into our room, we had other people open our door and say that this was the room they had just been given. Thankfully it was family and reception had just gotten confused with the surname but surely there should have been something to say that the room had already been checked in to. After going back down to reception we were greeted by a young French girl who obviously couldn't understand English very well as she kept telling my father that he had no booking after he had shown her his confirmation 6 times. She just kept telling him that she had 2 bookings under the same surname for 2 different rooms but she couldn't understand that they had checked us in to the same room. After about 20 minutes of explaining this to her she finally gave my parent the key to their correct room. We then returned to our room about half an hour after this only to find that our access card had been deactivated and we no longer had access to our room and our belongings. After another 20 minutes at reception having to explain to a completely different staff member what had happened we finally got back into our room. Fast forward to the next morning when we went to check out and we were told that we still had to pay our accommodation fee that we paid two weeks ago upon booking again! I refused to pay 2 lots of fees for a nightmare of a stay. If your staff were more competent and able to handle a busy Friday or even remotely understood what the customer was saying then maybe you would have been able to sort something out but the fact that we didn't even get offered any compensation for all the trouble that you caused my family is just pathetic. You can guarantee that you will lose patrons over this because I will be telling everyone I know of the service we received at your establishment.

I was very much looking forward to my stay. As the last time i went away, i stayed at the novatel in sydney darling harbour! It was amazing, service was incredible. Rooms lovley food amazing! Mecure is supposed to be better than the novatel!!! Rooms have been renovated and are still nothing compared with the novatel!! Had stuff arounds with rooms, after being told a queen room was the same size as a double twin room! Then after changing rooms the key didnt work!!! And the view is of a dumpster.. I am staying here with other friends.. And for three days. I just want to go home.. Thanks allot Mecure

I stayed at the Mercure Brisbane with my granddaughter for two nights. The staff were lovely, the room was nice and the meals we had were good. It was a perfect spot just across the road from King George Square and buses just across the road.

Wife and I stayed here for the games. Easy to get to trains, middle of town. Great value. Everything was clean, all staff were friendly and helpful, and good coffee in lobby. We would suggest this hotel.

Accommodation - clean, quiet rooms, close to Queen Street Mall, no hair dryer in the room. Buffet breakfast: no yoghurt to have with my cereal, no pancakes, no condiments to have with toast... other selections are normal breakfast buffet selections, omeletes made to order. $45/night for parking is expensive, $50 at King George Square and 2.5 days...

Centrally-located modern hotel with pleasant staff, comfortable, clean rooms with all amentities, and always a great breakfast. We frequently choose this hotel for overnight stays because everything works.

King George Square Brisbane QLD

Hotel highlights

  • Walking distance to Queen Street Mall and Roma Street Parkland
  • Onsite dining
  • Fitness center
  • WiFi and wired Internet in rooms and public areas (fees apply)

Located in Brisbane Central Business District, Mercure Brisbane King George Square is adjacent to Brisbane City Hall and within a 5-minute walk of other popular sights like Queen Street Mall. This 194-room, 4-star hotel has a restaurant and a bar/lounge, along with a fitness center. Gallery of Modern Art and Wheel of Brisbane are also nearby.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is available for a fee.


Rooms

All 194 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Guests of Mercure Brisbane King George Square enjoy a fitness center, WiFi in public areas, and conference space. Valet parking is available for AUD 45.00 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, express check-out, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

64.0% of guests recommend this hotel

Total of 1049 reviews