Mercure Brisbane King George Square4.0 out of 5.0
Recent guest reviews
The Mercure KGS is in the same complex as the Pullman with access to the same facilities. We have previously stayed at the Pullman (which is excellent) so when a great rate became available for the Mercure we decided to give it a try. Glad we did. Great city base with good access to shopping, dining and entertainment. A short walk across the footbridge to South Bank to enjoy all that the arts precinct has to offer. The rooms are not as nicely appointed as the Pullman but they are clean, comfortable and spacious. We stayed in a superior room with 2 double beds. There was plenty of room for us (2 adults and 2 kids, ages 3 and 6) and our luggage, including a stroller. But the big win for travellers here are the lovely staff. They are all professional and friendly making the stay so much better as a result.
The room was well appointed. It was neat and tidy and provided everything that I needed for an over night stay. The bar on Level 16 was pleasant and the staff at reception were friendly and helpful. I would definitely stay there again.
I would recommend the Mercure King George Square Brisbane to any of my freinds. We found our room, which was located on a corner overlooking both Roma Street and City Hall extremely comfortable. The staff we dealt with were all very helpful and courteous, not only the reception staff and concierge staff but the cleaning staff and the lady in the coffee shop as well. I would choose this hotel without hesitation if I was travelling to Brisbane in the future.
This hotel is in a great location and the service was good. Check in was easy despite being early. But there are renovations going on....they note in my room said work was confined to between 8 am and 4pm. Not true. the noise started at 7.30 one morning. The rooms are standard hotel rooms. Nothing good or bad really. But the daily service was not up to scratch. My bathroom was not serviced at all. towels left without straightening and washers wet and in a heap on the bench top. the breakfast buffet was probably the most disappointing. It was very, very basic considering the size and quality of the hotel itself. And very expensive given the range and quality of the food. And the coffee was terrible. Eat elsewhere if you have a choice.
My first impression was the quality reception and lounge areas on the ground floor. That alone is a place to relax away from your room. My room was well decorated and I had a narrow one window view of the big clock in King George Square. My bathroom very clean and beautifully tiled. The service is extremely good and staff all seemed to be relaxed and anxious to help. There is a good restaurant on the ground floor where I enjoyed a tasty dinner, The location of the hotel is just so good, close to all the centre's shops and mall, and about a 6 minute walk to Central railway station. Very good value for money in my case.
Do not stay here, the building is so old you can hear the three lifts going up and down the shaft as the walls are paper thin. You won't sleep as all you will hear are the lifts going up and down. And how strange it is that the staff have never heard anyone complain about it before. At $140 a night you're getting ripped off and could go elsewhere. The staff at front desk thought it was funny, very unprofessional. In the end we had to pay $30 to move to the Pullman tower. The breakfast was not worth $35 a head. The hotel is in an excellent location, the mercure tower though is very dated and like I said earlier, has paper thin walls.
Check in and checkout service and staff were fantastic: friendly, prompt l and helpful, you could tell the enjoyed their job and strived to deliver good service. Breakfast was also excellent. This is where the great part of my experience here ends. I needed to be up early the next morning for a work event. Unfortunately the unsupervised children in the room next to me kept me awake screaming, laughing and shouting until 1.30 - what kind of hotel allows this? Isn't it in fact illegal to leave young children without parental supervision? Called reception and concierge in an attempt to complain from 10.30pm, my calls ring 4 times then auto disconnect, who knows where the staff are at this point? Finally after some internet searching (no other appropriate contact details are in the hotel room) I called through to Pullman reservations (co-located in building). Whoever answers assures me the duty manager will deal with it. Things go quiet for a small amount of time. By 12 the noise starts again. Once more I'm on the phone, this time reception decides to answer. Offers to move me then retracts the offer - sorry, I'm not the one inconveniencing other guests why on earth should I be moved in the middle of the night? Staff then attend and knock on MY DOOR telling me I need to be quiet as there's been a noise complaint. I explain to said staff I'm the guest making the complaint, she tells me she can hear the noise from the hallway and asks which room it is. I point toward the room next door, mind you I've clearly already communicated this to whoever on reception took my second complaint. Communication fail! In the morning as I'm in my sleep deprived state checking out, I ask to speak to someone about the events last of night. Whilst the staff member who attends to my enquiry was mostly empathetic, she remarked "that's out of our control". Plenty of things to say about this: move the guests who are repeatedly noisy, or ask them to leave is a pretty simple solution here. Also allowing children to remain unattended/unsupervised in a hotel room could also have serious legal ramifications - what if one of them had injured themselves with no parent/guardian around? Also not out of Mercure's control is training of staff to deal appropriately with customer complaints and correct communication of issues. Staff member did offer to discount my stay or contact hotel directly when I book next time so they can "ensure I get a good night's sleep". Shouldn't this be a given at any hotel without needing special attention or instructions? Well I won't be back here again and as I was on a tight work deadline and had already settled my account wasn't going to waste anymore time chasing up a partial refund.
My son needed to have a small heart operation so we needed a very clean, comfortable and quite motel for post op recovery......I explained all this to Alex (customer relations manager) upon arrival I was greeted by Alex and told in no uncertain circumstances that if my family require anything at all just ask. We arrived back to the room in the afternoon with a plate of chocolate desserts, a bottle of wine and a hand written card wishing my son all the best for he's op tomorrow! The motel room was spotless and quite....I recommend the Mercure 100% and are delighted with the service Alex and her team provide.
We stayed here for two nights and thoroughly enjoyed our stay. The staff were excellent and location one of the best in Brisbane. Good restaurant and bar, including a happy hour. Highly recommend staying and would definitely do so again.
Second time staying here. Very central, good for trains, good for Convention Centre (19 min walk), convenient to shops. Clean, with helpful staff. Bit of a queue for checking out but they soon put extra people on. Only issue was that the lifts make a sound like a plane flying overhead. Luckily people do not use them much between 10 pm and 6 am but it is quite intrusive if you have a room that is affected by this (mine was on the 4th floor). They are currently doing renovations on the 16th floor to the pool etc so there is some noise during the day, but it should stop soon. Would stay here again.
- Walking distance to Queen Street Mall and Roma Street Parkland
- Onsite dining
- Fitness center
- WiFi and wired Internet in rooms and public areas (fees apply)
Located in Brisbane Central Business District, Mercure Brisbane King George Square is adjacent to Brisbane City Hall and within a 5-minute walk of other popular sights like Queen Street Mall. This 194-room, 4-star hotel has a restaurant and a bar/lounge, along with a fitness center. Gallery of Modern Art and Wheel of Brisbane are also nearby.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is available for a fee.
All 194 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
Guests of Mercure Brisbane King George Square enjoy a fitness center, WiFi in public areas, and conference space. Valet parking is available for AUD 45.00 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, express check-out, and free newspapers.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 919 reviews