I arrived early at the property and room was not ready during check in hours.
We enjoyed the place because it’s comfortable and clean
Great Hotel for the price. Dinner food was delicious. The Peruvian steak was so tender and tasty
The suite was nice and roomy. Shower and sink in the master bedroom leaked.
It had a kitchen and a dining/living room, which made my stay wonderful. I had the option to cook there if I wanted too. I felt in my own little apartment.
I have been at this hotel many times, I noticed that the service is better now, the concierge was very helpful and as a VIP got a room upgrade was given without asking. The hotel location is great but at peak hours with all the traffic in Bogotá, is a challenge getting there.
The worst service ever the pictures you see online are complete different to the reality We have an issue with the room they change the room supposed no extra charge at the end when we checkout surprise extra charge for the room
No issues the staff was very respectful and attentive to my needs at the hotel..
Good if you are going on a business trip. Stayed at the back of the hotel and could not hear the busy and noisy road at the front of the building. Breakfast included (ok). Very cheap and well located. Parking is free. 1 bedroom apartment had a good size and a kitchen. Not close to main attractions or shopping centres.
Good hotel, clean. The front desk is a little slow and disorganized.
Located in Usaquén within a mile (2 km) of La Castellana National Theater, Lancaster House is within 2 miles (3 km) of other popular sights such as Virrey Park. This 4-star hotel has 55 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and a 24-hour gym.
Enjoy dining at one of 2 onsite restaurants including Gatsby, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.
Guests can expect 100-cm LCD TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Kitchens, MP3 docks, and dining areas are also available. Change of towels is available on request.
Lancaster House features a full-service spa, karaoke, and a 24-hour gym. If you drive, self parking is USD 3 per night, or you can take advantage of the airport shuttle (available 24 hours) for USD 35 per vehicle return. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a spa tub.
I arrived early at the property and room was not ready during check in hours.
We enjoyed the place because it’s comfortable and clean
Dear Gustavo, thank you for your comments. I am pleased you enjoyed your stay with us and hope to welcome you back.
Great Hotel for the price. Dinner food was delicious. The Peruvian steak was so tender and tasty
Dear Tatiana, thank you for your comments. I am pleased you enjoyed your stay with us and hope to welcome you again.
Dear guest, thank you for rating us.
The suite was nice and roomy. Shower and sink in the master bedroom leaked.
Dear guest, Thank you for your comments that allow us to know where we can improve. Had you let us know of this issue during your stay we would have fixed it. I am pleased you enjoyed the comfort of our suites.
Dear guest, thank you for rating us.
Dear guest, we would have liked to know what went wrong so that we can improve.
It had a kitchen and a dining/living room, which made my stay wonderful. I had the option to cook there if I wanted too. I felt in my own little apartment.
Dear Cora, Thank you for your comments. I am pleased you enjoyed your stay with us and that you felt you were in your own little apartment. I am glad you chose us as your hotel in Bogota and hope to welcome you back.
Dear guest, thank you for rating us. I am pleased you enjoyed your stay with us.
Dear guest thank you for rating us.
Dear Brando, thank you for your comments. We regret there was a 15-minute delay in your check-in and access to your suite. We will work on making sure this does not happen in the future.