We had several issues during our stay at this beautiful home.
First, checking in. The access code for the door did not work. I was on and off the phone for about an hour trying to get new codes and troubleshoot getting into the property. Eventually they gave us the lockbox code to get the key and that issue was resolved.
When we entered the property several fire alarms and CO alarms were chirping. I had to call management again for this to get the batteries changed.
The next morning another alarm started chirping at 3am which woke up my in-laws.
Getting ready that morning at around 7am the downstairs shower malfunctioned and would not turn off so we had to turn off the water main. We tried to call management but there is no one available until 9am. No after hours number, only a voicemail.
Eventually they were able to send out someone at around 11am who again replaced alarm batteries or removed faulty alarms and assessed the shower situation. He had to call a plumber who didn’t arrive until 1pm. No one could get a shower until after 1 pm which impeded our days plans.
Then again after the plumber fixed the shower, the alarms began chirping again. I felt like I was being pranked.
Additionally the property was not cleaned properly. There was dirty silverware and drink bottles in the downstairs kitchen. There was matted hair in the shower drain.
After all this, management refunded only $100 for almost a whole day wasted waiting for things to be serviced. Very disappointing.
The property is otherwise beautiful and has great amenities. We did enjoy the hot tub and the views.