It is an old and dated hotel. The staff is great…like really great. But it is an old hotel and it shows. The air conditioning had a funny smell, there was mold behind the curtains, there was mold on the back of the door where someone had clearly splashed something and they had not cleaned it off. Breakfast was good. Had hot food and waffles with e rushing else you would expect. Probably would not stay there again until they remodel if I’m being honest. Again. The staff was great and the common areas were great….but they just have a lot to do for the rooms themselves.
Cobwebs in the shower. No bar soap to wash hands. No cream and sugar for coffee in room.
Disgusting, old, dingy and smelly!
Old and dirty
Currently appear to be remodeling. Property needs it.
This place is terrible. Website says pet friendly but after traveling 6 hours with my dog was told it wasn’t. Asked to see a manager. Desk person said there wasn’t one. Stayed with my dog anyway …their problem. Very old and dirty facility. Room had two broken doors including a closet door that fell off. MOLD in shower. Filthy carpets..peeling wall paint. Find anywhere else to stay!
It was comfortable and the beds were great. Halls were abit unkept with trash bag in floor.
No complaints about this property. Staff was great as well as the room
Design was modern, energetic and colorful vibe. Breakfast was adequate. It was very quiet when we visited, hardly saw any other guests around.
Not very clean and in need of repairs.. The property is deteriorating.
Rather Dated. Bathroom sink was in room with no privacy
Super staff and so helpful when my reservation had been misdirected to the wrong hotel through Orbitz. Very comfortable and peaceful stay. Very good breakfast although whole grain/natural options are lacking. Great internet connection. Very great value.
Would highly recommend great value for the price. Friendly staff
The hotel looked abandoned from the street, I didn't even see a Quality Inn sign. The interior lobby looked newly remodeled (good sign, I thought) but once we got to the room we were dismayed by the condition. In general it looked old an dirty, but the two biggest concerns were that the door leading to the outside pool area didn't fit the door jamb and so didn't seal, the deadbolt on that door didn't close, and the only lock was in the door handle, which was loose as if previously forced. The second issue was the bathroom where the shower surround had splatter pattern spots on it. I didn't want to know what caused that. We did give the hotel another shot, and asked if another room was available. They offered a suite on the third floor, but sadly it had similar cleanliness issues. We did not stay at this hotel and were fortunate to find a nicer, cleaner hotel nearby.
The facility and the room were clean. The room was nicely equipped with a fridge, microwave, hair dryer, iron and ironing board. The bed was very comfortable. The staff was extremely friendly and accommodating. Both sets of lobby doors open automatically when exiting, very convenient when one has two full hands. Washer and drier located a short walk from the room. The TV was HD but the video service was very obviously analog.
Room old and worn. Breakfast was sad. No milk for cereal. Apple juice was watered down. Saw a staff member take hard boiled egg from waste container and put back in refrigerator.
The bathroom had mold around the shower and holes in the wall.
Shower was too hard to turn on. Not enoughhot water.
Located within a mile (2 km) of IU Health Bedford Hospital, Quality Inn & Suites Bedford West is within 3 miles (5 km) of Lawrence County Museum of History. This hotel has 97 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6 AM to 9 AM. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafes.
Guests can expect free WiFi and 32-inch LED TVs with satellite channels. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Quality Inn & Suites Bedford West features a 24-hour gym, free WiFi in public areas, and meeting rooms. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
It is an old and dated hotel. The staff is great…like really great. But it is an old hotel and it shows. The air conditioning had a funny smell, there was mold behind the curtains, there was mold on the back of the door where someone had clearly splashed something and they had not cleaned it off. Breakfast was good. Had hot food and waffles with e rushing else you would expect. Probably would not stay there again until they remodel if I’m being honest. Again. The staff was great and the common areas were great….but they just have a lot to do for the rooms themselves.
Cobwebs in the shower. No bar soap to wash hands. No cream and sugar for coffee in room.
Hello Jackie, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.
Disgusting, old, dingy and smelly!
Hello Monish, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Old and dirty
Hello Mario,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Currently appear to be remodeling. Property needs it.
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our property and remodeling. We hope you'll return to see how we continue to improve our service and hospitality.
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,
This place is terrible. Website says pet friendly but after traveling 6 hours with my dog was told it wasn’t. Asked to see a manager. Desk person said there wasn’t one. Stayed with my dog anyway …their problem. Very old and dirty facility. Room had two broken doors including a closet door that fell off. MOLD in shower. Filthy carpets..peeling wall paint. Find anywhere else to stay!
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,
It was comfortable and the beds were great. Halls were abit unkept with trash bag in floor.
Dear Guest, Thank you for taking these precious moments to write about your wonderful experience with us. Thank you for your pleasant compliments about our comfortable bed. We are humbled to serve you and our valued guests with utmost care as always. We hope to see you again. Sincerely Hotel Manager
No complaints about this property. Staff was great as well as the room
Dear Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciate the staff. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!! Sincerely, Hotel Manager.
Dear Brett, Thank you for sharing a review of your recent experience. Our staff here at the Quality Inn & Suites are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. However, we are so sorry to hear that while the service and breakfast was great, we didn’t meet your expectations when it came to your room. Please don’t ever hesitate to let our team know if something’s wrong with your room. An uncomfortable room doesn’t sound good to us either, and we’re very sorry about this.