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Norfolk Hotel

Property class: 2

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Reviews

4.8 out of 10

Popular amenities

  • Restaurant

Explore the area

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267 Hagley Road, Birmingham, West Midlands, B16 9NA
  • Place, Hagley Road
    ‪1 min walk‬
  • Place, Birmingham Botanical Gardens
    ‪18 min walk‬
  • Place, Broad Street
    ‪6 min drive‬
  • Airport, Birmingham (BHX)
    ‪35 min drive‬

Room options

Premier Double

  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

Premier Twin

  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

Junior Suite

  • Sleeps 2
  • 1 Double Bed

Standard Double

  • Sleeps 2
  • 1 Double Bed

Standard twin

  • Sleeps 2
  • 2 Twin Beds

Single Room

  • Sleeps 1
  • 1 Twin Bed

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  • Restaurant
  • Gym
  • Parking available
  • Room service
7.4 out of 10, Good, 404 reviews
$53 nightly
The price is $64
Nov 24 - Nov 25
Total with taxes and fees
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About the neighborhood

Birmingham

Located in Edgbaston within a mile (2 km) of Broad Street, Norfolk Hotel is within 2 miles (3 km) of other popular sights such as Utilita Arena Birmingham. This 116-room hotel offers guests a restaurant.

What's nearby

  • Hagley Road - 1 min walk - 0.1 miles
  • Birmingham Botanical Gardens - 18 min walk - 1.0 mile
  • Gas Street Basin - 4 min drive - 1.9 miles
  • Broad Street - 6 min drive - 2.1 miles
  • Five Ways Clock - 6 min drive - 2.1 miles

Getting around

  • Birmingham Five Ways Station - 3 min drive
  • Edgbaston Village Station - 20 min walk
  • Birmingham Airport (BHX) - 34 min drive

Restaurants

  • ‪Hop Garden - ‬18 min walk
  • ‪Fogo Bar & Kitchen - ‬10 min walk
  • ‪Shiraz - ‬12 min walk
  • ‪200 Degrees Coffee - ‬19 min walk
  • ‪Colbeh, Persian Kitchen & Bar - ‬11 min walk

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Collection Hotel Birmingham
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  • Parking included
  • Free WiFi
  • Business services
  • Bar
5.6 out of 10, 1,000 reviews
$58 nightly
The price is $70
Nov 1 - Nov 2
Total with taxes and fees
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Property amenities

Food and drink

  • A restaurant

Accessibility

  • Elevator

Policies

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

Property is also known as

Norfolk Hotel Birmingham
Norfolk Birmingham
Norfolk Hotel Hotel
Norfolk Hotel Birmingham
Norfolk Hotel Hotel Birmingham

Frequently asked questions

Is free cancellation available at Norfolk Hotel?

Norfolk Hotel offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What can I see within easy reach of Norfolk Hotel?

This hotel is situated in Edgbaston, just steps from Hagley Road. You'll also find Utilita Arena Birmingham and Broad Street within a short drive.

Is parking available on site at Norfolk Hotel?

No, there isn't parking available at the hotel.

Does Norfolk Hotel feature a casino on the premises?

No, Norfolk Hotel doesn't have a casino.

Will I find an indoor pool at Norfolk Hotel?

No, there is no indoor pool at this hotel.

Are there hot tubs at Norfolk Hotel?

No, there isn't a spa tub at this hotel.

Does Norfolk Hotel feature a restaurant that includes a breakfast menu?

No, Norfolk Hotel doesn't have a restaurant that serves breakfast.

Are there connecting rooms at Norfolk Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Norfolk Hotel?

The closest major airport to Norfolk Hotel is Birmingham Airport (BHX), which is 11.9 mi away (34 minutes by car).

Are there rooms with balconies that I can book at Norfolk Hotel?

No, there aren't any guestrooms at Norfolk Hotel that offer a balcony.

Norfolk Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 0 out of 40 reviews
Rating 8 - Good. 9 out of 40 reviews
Rating 6 - Okay. 12 out of 40 reviews
Rating 4 - Poor. 5 out of 40 reviews
Rating 2 - Terrible. 14 out of 40 reviews

4.4/10

Cleanliness

5.0/10

Staff & service

4.6/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Horror experience.

I would not recommend this Hotel under any circumstances unless you don't mind staying in a hotel with streaming damp, paper hanging off the walls, surly staff, watching some rather unsavoury guests drinking in the car park at 8am, being disturbed by 'hoodies' in the night making noise! It really was that bad. We were told we had to pay for a breakfast when it was already paid for. We have stayed at this hotel in the near past and it is a real shame to see it go down the tubes as it has. They will not get another penny out of me, sorry Norfolk I just don't know how you dare charge,
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

ABSOLUTELY AWFUL

Dirty, Poorly kept hotel. Woken every morning by loud banging and drilling. Hotel looked so dirty I didn't want to touch anything. Staff were un-helpful and rude and the customer service was some of the worst I've ever encountered.
Archival

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Never stay at this "Hotel" ever!!!

The Norfolk Hotel is not a Hotel but a doss house! The staff are un-helpful, and the rooms are disgusting! How this hotel can class itself as a 3* is beyond me! In our room, the furniture was falling in bits. There were holes in the sheets, mold, thick dust and cobwebs everywhere. The carpet was full of stains, one of the lights were smashed. Exposed gas pipes. Our so called tea and coffee facilities consisted of three odd mugs with cracks and stains on them, no teaspoons, kettle didn't work. Room smelt of urine and vomit. The photos on the website we used are nothing like the actual hotel!! Horrible!!
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

slum in middle of hagley rd

broken bed,broken window.dirty room..unfriendly staff..
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Unclean

We booked in were directed to the lift, the corridors were filthy with wall paper falling off the walls the carpets were patched with tape which was pealing away and dangerous. On entering the room we found that the curtain was just hanging and could not be drawn, the ensuite was in a cupboard and grimy with mould - we simply walked out and left the hotel we could not spend a night there
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Diabolical stay appalled by the staff and hotel no stars deserved

1st room had a broken bed and wires hanging from the bathroom ceiling. I had to argue with the recptionist to give me another room i got another room to my amazment it was worse then the first it had a dirty shower and wash basin, a table on top of the watdrobe, doodles all over the walls, uncovered wires on the ceiling and the heating did not work. After complaining a second time i did not get a room change but was told by the receptionist that they do not get anything out of me bein happy or annoyed with the hotel and i should just take the electric heater
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

AVOID AT ALL COSTS

Avoid this hotel i know it's cheap but it is horrendous i have stayed in many hotels and never said a bad word but this hotel is disgusting, firstly arrived got to my room which looked like something from steptoe and son with dirty bed sheets on the single bed stained carpets and ripped furniture i managed to get moved to another room with clean linen but it was still awful ripped sheets, brokend furniture. The communual areas are tatty this place just really needs to be shut down. in summary AVOID
Verified review

8/10 Good

Liked: Cleanliness

Good, Cheap Room for the Night

Paid £23 for a room on New Years Eve, hotel was only 5-10 minute drive from Broad Street (B'ham) so perfect location for the nightlife. Room was clean, bathroom looked newly refurbished. Couldn't ask for anything else really for the price! Would return!
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Never again!!

As an independent single woman I thought the hotel was a disaster. Tv did not work, Bed was dirty, Bathroom had been refurbished, but overall not a good experience.
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Cheap weekend away

Good value for money, the room had everything you would need for a short weekend break. Parts of the hotel need a bit of TLC and the decor is a bit dated, the room itself was comfortable. For the price, no complaints.
Archival

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Never Stop Here!!!!

This hotel is cheap for a reason, the staff were rude people banging about in the night. Room was clean but needed serious upgrade. Never stop here!
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Staff were polite&friendly but

Staff were polite&friendly but hotel is in bad need of a refurb...the rooms are clean but desperately need updating..however good location for birmingham and free parking.
Verified review

6/10 Okay

Disliked: Staff & service, room comfort

Bad mattress, very uncared bathroom

Apart from the quality of the hotel, the rest of the things were ok, except the breakfast, they only had English breakfast
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will never ever go again!

Will never go back to that hotel! It was cold the whole time. The electricity used to come and go after every 5 min. When we complained no body bothered to change our room, the water was cold, the kettle wasn't working! It was a worst experience ever.
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Finger weg

Eingangsbereich super, Zimmer: Schimmel,v erschlissene Möbel,dreckiges Bettzeug, hellhörig, defekte Heizung bei - 3 grad, Personal nicht sympathisch. Danke nie wieder.
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good value for the single room single night charge!

Nice hotel, very helpful reception staff. The room was very cold when i woke up, but i didnt contact anyone at reception so I can't complain. Generally a good hotel.
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness

por 80 euros 3 noches tampoco

por 80 euros 3 noches tampoco se puede pedir más, aunque la limpieza en baños nunca está de más... la cama muy comoda y confortable eso sí..
Verified review

8/10 Good

Liked: Staff & service

This hotel has improved greatly

This hotel has improved greatly in the year since I last stayed there, with redecorated foyer and bar. The renovation will in time extend to all the rooms. Also the standard of cleanliness has improved markedly - I now rate it 'average' but before it would have been 'bad'. It clearly was once a good hotel but the tide of fashion has moved into central Birmingham leaving the Norfolk and other hotels along Hagley Road behind. It offers good value, a filling full English breakfast, friendly service, and a bus stop right out the front for direct access to city centre locations. And the new owners are committed to raising standards.
Verified review

8/10 Good

Liked: Staff & service

On the positive side, renovated

On the positive side, renovated rooms are clean and ok, though really cold now as the heating is too small for a double room, and its sometimes hard to get hot water from the shower. Very helpful staff, and close to the busstops. However, if you are unlucky to get a room that hasnt been renovated. Its a horrible first experience n you will have to ask to change your room. But whichever you eventually stay in u'll have to make do with the faults (TV remote, no intercom, heating....) All put together, u pay for what you get. Nice and cheap. Not as bad as i'd read previous reviews and has the potential to improve after renovations are complete..
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

you get what you pay for

very cheep hotel, but if only looking for crash pad it works well.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

Having seen the very promising

Having seen the very promising images of this hotel on the internet, I was extremely disappointed to discover the small, shabby and smelly room I was first given. To get there, I had to use a corridor which looked like a building site, with both carpets and ceilings removed, and the walls in need of repair. Following my complaint to the reception, I was given another room which was just fine, although the decoration dated from the 1960s/70s. So so so so different from the nice images on the site - I could not believe it. I will definitely avoid this hotel at all costs in the future. I met other customers who had the same unpleasant experience.
Verified review

6/10 Okay

Hotel could do with some renovation.

Hotel could do with some renovation. Reception and lobby have been upgraded, bedrooms and bathrooms need the same attention as the reception area. I understand this will happen but progress seems slow. Very poor shower water pressure and difficult to adjust it. Ok for the price but if you are expecting more this is not the hotel for you
Verified review

8/10 Good

Disliked: Cleanliness

The Norfolk Hotel is a work in

The Norfolk Hotel is a work in progress as they are still carrying out buliding work etc. The room was a good size. Did not like 2 single beds joined together to make a double. The reception staff were a bit slow. But for the price the Norfolk hotel is great value for money. I looked at a number of reviews before we stay at the Norfolk Hotel and none of them were good. I am pleased to say that the facilities have improved. But there is still a long way for them to go before it up to standard. The new feel and look of the hotel is impressive and once they have completed the renovation I am sure that it will be a nice place to stay. I am sure that I would stay there again.
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Nie wieder

Die Lage des Hotels ist direkt an einer stark befahrenen Strasse (sehr laut). Die Duschen (nach Zimmerwechsel habe ich 2 kennengelernt)sind mit Schimmelflecken übersät. WC Schalen voller Risse. Die Wände sind sehr dünn! Sobald im Nachbarzimmer geredet usw. wurde, konnte man alles mithören, mitunter bis 5.00 in der Früh. Die Matratzen sind total durchgelegen, jede Sprungfeder war zu spüren. Bettzeug alt , zerschlissen und geflickt. Angeblich wird das Hotel renoviert?! Im wahrsten Sinne: ein billiges Hotel. Wofür dieses Hotel 3 Sterne (3 zuviel) bekommen hat, ist mir schleierhaft? Das mit Abstand grauslichstes Hotel, das ich je besucht habe. Wenn nicht gerade Kongress wäre und die anderen Hotels ausgebucht sind, hätte ich gleich wieder ausgecheckt.
Verified review

6/10 Okay

Liked: Cleanliness

Very cheap

Given the rate, I am basically happy about this hotel.