Check-in was efficient and reasonably quick. However, we had to mention our VIP offer as the staff were not aware of it initially. We also requested that our parking ticket be validated at check-in and were advised this had been done, only to find upon departure that it had not been validated, resulting in us having to pay the full parking charge. When we returned to the hotel to raise the issue, we were informed that nothing could be done, which was disappointing.
Our room (903) was spacious and comfortable, with a large bed and adequate amenities. The décor appeared a little tired, and the toilet was cracked, but overall the room was satisfactory.