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Recent guest reviews

Breakfast hours needs to be adjusted for travelers who would like to wake a little later.

Everything about this property was first class

Clean room. slight musky smell if ac is not on.

The person that checked me in was rude . And the rooms need updates. The tubes , closets , fridge, etc

There were no USB ports in the room. The desk clerk did not explain were the WIFI password was loated

Room was not very clean. Shower doors have soap scum all over. The faucets both leak. The one sink slowly drains. The cushion to the sleeper sofa was torn and the sleeper sofa was stained and had no bedding in the room for it.

The property is conveniently located near restaurants and shopping. The check in process is easy and quick. The gentleman at the front lobby was quite helpful and pleasant. The hotel needs maintenance and upkeep. The hotel room, although non-smoking, had the lingering smell of smoke and you could see several areas in the room and bathroom where a little time and money are needed. I had read the reviews on a handful of sites tat gave the property higher marks than the Drury Inn (next door) and La Quinta (down the road). Decided to try the hotel. I probably won't make that same decision again. Some other items to mention: - The TV operation was annoying. Changing of channels took quite some time from when channel actually changed and when you were presented the broadcast. Very frustrating to flip through the channels not knowing if one was allowed, would present any content, or if it was content that you cared to see. - The property sits on a hill. The entry ways at the center of the property's "main" level requires that you take steps down to the level. Saw some older folks that I had to help with their suit cases. - The pool and work out area are actually on the second floor at the back end of the property - The breakfast options presented were good having hot food potential, cereal, yogurt, juices, coffee, etc. - The air conditioning in the room was quiet and worked well. - The available shampoo and conditioner mini bottles were dented and almost empty.

Quiet property, no busy roads next to the hotel. Staff is polite, and maids cleaned my room nicely during my four nights stay. I will stay here again if I visit. Good place, for the money.

Newly renovated, nice vinyl floor, spacious room. It's ok to use the shower but the faucet is not working properly.

Property is not kept up well, windows in rooms and pool are falling apart...rooms were nice. We booked a room because website says it had a hot tub. Got there and checked in to find out it does not have a hot tub.

Hotel was very nice and breakfast was delicious. Hotel was conveniently located to the interstate and shopping

Door separating suite was broken. Toilet seat did not work. Bed was average. I would not stay here again.

I had a good stay it was peaceful and pleasant the room was very clean. I had to get up early every day so the free buffet breakfast sped me along faster. Great place to stay.

The size of the room was nice but that was about it. After a long drive we had to change rooms three times because the TV did not work. Then we bought groceries and the refrigerator did not work. Had we known there were roaches in the room we would not have even bought any food. When we asked the front desk if they had any roach spray we were given wasp and Hornet killer and no apologies for the condition of the room. Had we not prepaid for the stay through Orbitz we would have left. Very disappointed.

We have two children, and this hotel was the perfect place to stay for us. The room was clean, spacious and was laid out so kids could sleep well in the various parts of the room. If you are traveling with kids, this is well worth the stay.

I know in middle of remodel, but bed not comfortable and AC horrible moldy smell. Breakfast was nice.

I am very weary of hotels, and very aware of cleanliness when I stay. This is our 3rd stay at this hotel. The staff are always super nice and very professional. The rooms are always the same, no complaints, simple and clean! We also love the pool area, so clean and fun! I highly recommend this Best Western.

Friendly check-in. Smooth process and helpful staff. They are pet friendly, which was a plus and the rooms were right for the price. My iron wasn't working so the front desk changed it out on the spot no problem.

Came in for quick overnight stay. Needed to be in the rooms by 11am. I let them know when I booked and they were happy to accomodate us. Friendly staff...offered water bottles when we arrived. We had booked two rooms and they were next to each other. The workout center was clean and acceptable. Room nice and clean. Only other comments would be that the decor needs updating (but is clean and kept nice). The pull out bed was not in good shape but was usable. Nice to have the extra linens and pillow in the drawer so we didn't need to make a call. Would be good to have an extra blanket though. AC did a great job! Breakfast very good. Lots of choices hot and cold. Would be great if breakfast went to 10am though. Overall we would recommend this hotel.

State Farm Pkwy Birmingham AL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located in Homewood, Best Western Carlton Suites is within a few miles (5 km) of sights such as Samford University and Birmingham Ballet. This 100-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.


Rooms

Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.


Property features

At Best Western Carlton Suites, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a meeting room, and a computer station.

Room options

Suite, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 3

Family Suite, Multiple Beds, Non Smoking, Jetted Tub (with Single Sofabed)

3 King Beds | Sleeps 7

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

2 King Beds | Sleeps 4

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

2 Queen Beds | Sleeps 5

Guest reviews for Best Western Carlton Suites

Everyone (10) Couples (5) Family (9)
5
Family

Breakfast hours needs to be adjusted for travelers who would like to wake a little later.

By on Sep 19, 2022

Review comment responded on Oct 1, 2022

Thanks for staying with us. We appreciate your feedback!

5
Business Business

Everything about this property was first class

By on Jul 1, 2022

Review comment responded on Jul 3, 2022

Thanks for staying with us. We appreciate your feedback!

4
Partner Couples Business Business

Clean room. slight musky smell if ac is not on.

By , from Millbrook on Jun 24, 2022

Review comment responded on Jul 3, 2022

Thanks for staying with us. We appreciate your feedback!

1
Family Family with small children

The person that checked me in was rude . And the rooms need updates. The tubes , closets , fridge, etc

By on May 9, 2022

Review comment responded on May 31, 2022

Thanks for staying with us. We appreciate your feedback!

4
Family

There were no USB ports in the room. The desk clerk did not explain were the WIFI password was loated

By on Mar 31, 2022

Review comment responded on May 5, 2022

Thanks for staying with us. We appreciate your feedback!

1
Family

Room was not very clean. Shower doors have soap scum all over. The faucets both leak. The one sink slowly drains. The cushion to the sleeper sofa was torn and the sleeper sofa was stained and had no bedding in the room for it.

By , from Lancaster on Oct 12, 2021

Review comment responded on Oct 14, 2021

Thanks for staying with us. We appreciate your feedback!

2
Everyone

The property is conveniently located near restaurants and shopping. The check in process is easy and quick. The gentleman at the front lobby was quite helpful and pleasant. The hotel needs maintenance and upkeep. The hotel room, although non-smoking, had the lingering smell of smoke and you could see several areas in the room and bathroom where a little time and money are needed. I had read the reviews on a handful of sites tat gave the property higher marks than the Drury Inn (next door) and La Quinta (down the road). Decided to try the hotel. I probably won't make that same decision again. Some other items to mention: - The TV operation was annoying. Changing of channels took quite some time from when channel actually changed and when you were presented the broadcast. Very frustrating to flip through the channels not knowing if one was allowed, would present any content, or if it was content that you cared to see. - The property sits on a hill. The entry ways at the center of the property's "main" level requires that you take steps down to the level. Saw some older folks that I had to help with their suit cases. - The pool and work out area are actually on the second floor at the back end of the property - The breakfast options presented were good having hot food potential, cereal, yogurt, juices, coffee, etc. - The air conditioning in the room was quiet and worked well. - The available shampoo and conditioner mini bottles were dented and almost empty.

By on Jul 21, 2021

Review comment responded on Sep 8, 2021

Thanks for staying with us. We appreciate your feedback!

4
Everyone

Quiet property, no busy roads next to the hotel. Staff is polite, and maids cleaned my room nicely during my four nights stay. I will stay here again if I visit. Good place, for the money.

By on May 17, 2021

Review comment responded on Jun 2, 2021

Thanks for staying with us. We appreciate your feedback!

5
Family

Newly renovated, nice vinyl floor, spacious room. It's ok to use the shower but the faucet is not working properly.

By , from New York City on Jun 16, 2020

Review comment responded on Jun 24, 2020

Thanks for staying with us. We appreciate your feedback!

2
Family with small children

Property is not kept up well, windows in rooms and pool are falling apart...rooms were nice. We booked a room because website says it had a hot tub. Got there and checked in to find out it does not have a hot tub.

By on Jul 22, 2019

Review comment responded on Jul 22, 2019

Thanks for staying with us. We appreciate your feedback!

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