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URH Palacio de Oriol Hotel

4.0 star property
Hotel in Santurtzi with a 24-hour front desk and a restaurant

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Photo gallery for URH Palacio de Oriol Hotel

Terrace/patio
Garden
Lobby sitting area
Lunch and dinner served, Spanish cuisine
Front of property - evening/night

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available

Explore the area

View in a map
Avenida Cristobal Murrieta, 27, Santurtzi, Bilboaldea, 48980
  • Place, Estuary of Bilbao
    ‪1 min walk‬
  • Place, Vizcaya Bridge
    ‪9 min walk‬
  • Place, Playa de las Arenas
    ‪5 min drive‬
  • Airport, Bilbao (BIO)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, blackout drapes

Standard Double Room

7.8 out of 10
Good
(13 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout drapes

Superior Double Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, Terrace

Minibar, in-room safe, desk, blackout drapes

Premium Room, Terrace

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, blackout drapes

Single Room

  • 205 sq ft
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Santurtzi

URH Palacio de Oriol Hotel places you next to Estuary of Bilbao and within a 10-minute walk of Bay of Biscay. This 88-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Estuary of Bilbao - 1 min walk - 0.0 miles
  • Vizcaya Bridge - 9 min walk - 0.5 miles
  • Playa de las Arenas - 5 min drive - 0.5 miles
  • Abra Getxo Marina - 13 min drive - 4.0 miles
  • Ereaga - 13 min drive - 4.0 miles

Getting around

  • Santurtzi Penota Station - 5 min walk
  • Penota Station - 6 min walk
  • Bilbao Airport (BIO) - 23 min drive

Restaurants

  • ‪Restaurant El Palacio - ‬1 min walk
  • ‪La Txitxarra - ‬9 min walk
  • ‪Bar Lolo - ‬6 min walk
  • ‪Domino’s Pizza - ‬3 min walk
  • ‪Batzoki Santurtzi - ‬4 min walk

About this property

URH Palacio de Oriol Hotel

Hotel in Santurtzi with a 24-hour front desk and a restaurant
Guests of URH Palacio de Oriol Hotel enjoy access to free WiFi in public areas, meeting rooms, and a business center. Self parking is offered for EUR 18 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a computer station, a library, and a terrace.
TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Minibars, free newspapers, and safes are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 18 per night)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 16 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Palacio
  • El Palacio

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 3 to March 31:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Self parking fee: EUR 18 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

URH Palacio Oriol Hotel Santurtzi
URH Palacio Oriol Hotel
URH Palacio Oriol Santurtzi
URH Palacio Oriol
Nh Hotels Santurtzi
Nh Hotel Santurtzi
Urh Palacio De Oriol
URH Palacio de Oriol Hotel Hotel
URH Palacio de Oriol Hotel Santurtzi
URH Palacio de Oriol Hotel Hotel Santurtzi

Frequently asked questions

Is a free cancellation option available at URH Palacio de Oriol Hotel?

URH Palacio de Oriol Hotel provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What is there to do around URH Palacio de Oriol Hotel?

Located steps from Estuary of Bilbao, this hotel is in Santurtzi, and within a 10-minute walk of Bay of Biscay and Vizcaya Bridge. You'll also find Port of Bilbao and Playa de las Arenas within a short drive.

Will I be able to park at URH Palacio de Oriol Hotel?

Yes, parking is offered for EUR 18 per night.

Does URH Palacio de Oriol Hotel have a casino at the property?

No, URH Palacio de Oriol Hotel doesn't have a casino.

Is there an indoor pool at URH Palacio de Oriol Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about URH Palacio de Oriol Hotel?

Couples staying at this hotel will appreciate amenities like a minibar as well as a bar and a restaurant.

Does URH Palacio de Oriol Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does URH Palacio de Oriol Hotel feature a restaurant that includes a breakfast menu?

Yes, URH Palacio de Oriol Hotel serves buffet breakfast for a surcharge each morning at El Palacio.

Does URH Palacio de Oriol Hotel allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at URH Palacio de Oriol Hotel for a fee of EUR 20 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at URH Palacio de Oriol Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to URH Palacio de Oriol Hotel?

The closest major airport to URH Palacio de Oriol Hotel is Bilbao Airport (BIO), which is 14.5 mi away (23 minutes by car).

Can I book a room with a balcony at URH Palacio de Oriol Hotel?

Yes, some guestrooms at URH Palacio de Oriol Hotel offer a terrace.

Does URH Palacio de Oriol Hotel have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at URH Palacio de Oriol Hotel.

URH Palacio de Oriol Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 175 out of 477 reviews
Rating 8 - Good. 169 out of 477 reviews
Rating 6 - Okay. 66 out of 477 reviews
Rating 4 - Poor. 43 out of 477 reviews
Rating 2 - Terrible. 24 out of 477 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Javier

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Why listing such hotel, the most horrible people at the desk. They forgot to call a cab an we lost a connection. Some employees told us the they get poorly paid and that is why desk people don’t care
Stayed 3 nights in Oct 2025

6/10 Okay

Adrienne

Disliked: Cleanliness, property conditions & facilities

Not 4 star quality.

This is an architecturally lovely building and because of its age and situation, is not planned out in a conventional way. It is conveniently located within 10 minutes walk of Santurtzi where there are many restaurants and a short 6 - 7 minutes drive (5.6km) to Bilbao Ferry Terminal. The hotel provides shower and hand gel, shampoo, conditioner and body lotion. Rooms have air-conditioning. While the shower was over the bath, it was excellent but the screen allowed water onto the floor. The hairdryer needed replaced as it kept overheating and cutting out; an ongoing issue judging by the plastic deformation. During the day, the bar was on the terrace overlooking the bay, the marina and was very pleasant. The car park was underground and available with reservation costing two motorcycles €15 per night. We chose not to eat in either the restaurant or the cafeteria and sampled local fare instead. The lower level second floor smelt a bit damp and fusty, as did our room; as if nobody had been in it for a few days. The hotel hosts functions such as weddings. While any noise is curfewed at mid-night, if you need to sleep before that, it may be difficult especially if your room is located on the 2nd / 3rd floors. I make a plea not to let this place run down any more; the place is tired, needs decorated and management need to make checks on thorough cleaning of rooms and public areas. In my opinion it isnot 4 star quality.
Stayed 1 night in Sep 2025

10/10 Excellent

Adrienne

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Elham

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty hotel

Insects and dirty air.
Stayed 8 nights in Sep 2025

10/10 Excellent

JOHN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great location and pet friendly
Stayed 1 night in Sep 2025

8/10 Good

Therese

Liked: Cleanliness, staff & service, room comfort

Beautiful building.

This hotel was recommended to us as a luxury hotel. The Hotel sits in a great position within Bilbao & has great views. A quick & easy drive to the ferry port. We were disappointed to find that although the hotel is a beautiful building the interior is very modern. Bedroom comfortable. Restaurant very stark especially when eating alone. Food enjoyable.
Stayed 1 night in Sep 2025

10/10 Excellent

r

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, stayed overnight before a ferry the next day. The hotel is a little tired, but it us clean, great breakfast, close to the centre of the city and free parking. Would use again
Stayed 1 night in Sep 2025

6/10 Okay

Freddie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great room, great food - Poor Check In

Everything wonderful apart from having to wait 70 mins queuing at check in. After a 3 hour drive you don’t want to be waiting to get your room key. When I complained it was our fault - we’d arrived at the same time as others. What do you expect at a hotel with lots of rooms ! Also whilst in the queue it appears if you’re Spanish you can just push in ! Had a ground floor room, not a great view but did the job before getting the boat home
Stayed 1 night in Aug 2025

6/10 Okay

Mari C

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Gabriel, Sugar Land

Stayed 1 night in Jul 2025

2/10 Terrible

Diane

Disliked: Cleanliness, property conditions & facilities, room comfort

Too noisy to even stay 1 night.

We were not informed of a festival next to the property. We were provided ear plugs at check in. Additionally there was a mustiness to the air. We left immediately when we saw that the earplugs were necessary. This was not disclosed when we made the reservation.
Stayed 2 nights in Jul 2025

8/10 Good

Roman

Stayed 1 night in Jul 2025

4/10 Poor

Victor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Air Condition was not cooling, just air like a fan. The hallways we’re coolder than my room. I did talk to the reception people and they change us to another room. Same history, but nobody went to check and Repair.
Stayed 3 nights in Jun 2025

4/10 Poor

Peter

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
Poor staff attitude. My room had seem much better days
Stayed 1 night in May 2025

10/10 Excellent

Chris

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent- 10 minute walk from the metro.
Stayed 2 nights in May 2025

10/10 Excellent

Luqman

Liked: Cleanliness, property conditions & facilities
Lovely stay, thank you all — helpful.and friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Deniz

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Atusa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Cockroach in the room, dirty, mold on the ceiling, staff were rude. Outside is beautiful but the room was horrid
Stayed 1 night in May 2025

10/10 Excellent

Ander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super!

Excellent, really nice. Staff super profesional, I think Raul was his name. Super!
Stayed 18 nights in Mar 2025

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

6/10 Okay

Maria

Stayed 1 night in Apr 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definite Jewel in the Basque crown

The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast). The room was stunning, so much space and a great outlook. Defo on the return bucket list
Hotel
The hotel
The hotel
The hotel
Stayed 1 night in Apr 2025

10/10 Excellent

ALISTER JOHN

Liked: Amenities
Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends! Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.
Stayed 7 nights in Apr 2025

8/10 Good

paul

Liked: Cleanliness, staff & service
Very conveniently located for ferries from Bilbao . The building is in need of a little updating . Staff were all,very good . Food ok but nothing special particularly breakfast . Dog friendly which was important to us . Would certainly stay again
Stayed 1 night in Apr 2025