Bermuda Railway Trail Vacation Packages

I am leaving this review in hopes that it gets the attention of management and they will recognize how poorly the situation was handled. Rosewood BDA is our favorite hotel worldwide. We come to Bermuda for one reason: Beach Time. Imagine our disappointment when during our quick weekend getaway we arrive at the beach club and are told by the attendant that the beach will be closing at 3:00 for a private event. We were not told when we checked in the previous day. We were not told while waiting for the shuttle. We were not told on the shuttle. Did they think just casually mentioning it upon arrival that we would find it more agreeable? I don’t understand why they can be so nonchalant about taking a half day away from their top amenity. Of course this is a one-off occurrence and the hotel maintains its ranking of favorite for us. The property has undergone renovations since our last visit and everything was well maintained. The staff were great and showed (improved) professionalism while clearly enjoying their jobs. The property is stunning in both design and setting. It breaks my heart to leave a 2 star rating, but management needs to know they messed up. Had we been given a heads up we could’ve better planned our day without feeling frustrated.

Staff were great, first room given had view of a roof so asked to be moved to side garden view. Good experience wasn’t really worth it for us as once we had breakfast we were out and about so a waste of extra money.