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Starhotels Cristallo Palace

4.0 out of 5.0

Recent guest reviews

We have only stayed there for one night but would love to stay again. Hotel and rooms are clean and spacious with very polite staff and great service. Buffet breakfast was good and again all employees seemed very friendly. It is a short taxi ride to both train station and Bergamo airport.

This hotel's location is quite close to the airport and historic centre if travelling by car. Parking fees apply, both for roadside parking and hotel parking. the room was clean, comfortable and spacious, the breakfast had quite a variety of foods to choose from, and the staff was friendly. Good value for money.

We stopped here for one night to visit Bergamo. The hotel is really ok, with a friendly staff (especially at breakfast). Clean rooms, good choice at breakfast. It's just in between the center and the airport, so it was a good place for our stay.

4 stars. good position for both touristic and business accommodation. There is WfFi and laundry. Room services are good as well as the cleaness. I had to chose that hotel because I didnt find anything better as 4 stars at that time. sometimes there are good discounts

We found this hotel on the Hotel Tonite app. We came from the United States and didn't speak any Italian. The staff went above and beyond to help us in our travels. We would recommend this hotel to everyone. The rooms were very clean. The food and wine were well above expectations!

We spent just 6 hours here between our flights. Yet they managed to make the stay unbelievable. Otherwise pleasant hotel with those details that spoil the experience. First, the official information mentions shuttle service. No shuttle at all. Overpriced taxi at 20 euro from airport to the hotel. Second, cheating with prepayment. My sister booked and paid for our rooms. Made sure they are paid for by communicating with the hotel in written. They've confirmed prepayment. But the receptionist charged me at check-out anyway. Staying with my stepdaughter in separate rooms required an official document from her mother to stay. I wonder how we spent a week in the country before that. I had to call my wife, asking her to make passport copies and write the authorisation, then have it emailed to the hotel. All that while waiting at reception up on our feet nearly at midnight after a very long day We asked about the taxi back to the airport. They arranged the taxi but we paid even more - 25 euro because of the wait at the reception during the check-out. No breakfast for early flight passengers because it begins on 7:00 even on business days. The provided b-boxes were a nonsense. Not even a regular sandwich. My feelings never to stay in that hotel again and avoid the Bergamo airport for outgoing flights. It's okay for arriving.

The Cristallo Palace is located along a busy road but parking is not really troublesome. Few eating places on walking distance. Staff is friendly and helpful. Rooms are well equipped, a selection of pillows is available, sanitary provisions are good. Not sure why the cleaning lady insists on turning on the heating to max in my absence, first thing I do when I come in is to open the window to cool the room down again. Opening a window will give you a lot of noise from the street and also occasional planes taking off from the nearby airport. Breakfast is good.

The hotel is only 10 min from the airport. The service was excellent the room was spotless with a HUGE bed!!. The only down side is it's a good 20min walk to the center and even longer to the old town. You can get a bus or taxi and take the venicular rail to old town, it's well worth it

Perfect location to rest after a late evening flight at Orio Airport, or organize excursions around Bergamo and Desenzano turistic areas. Hotel is elegant, strategically placed near highway connecting Milan and Venice. Staff was gentle and helpful. Prices very reasonable and breakfast comprehensive of both sweet and salted food choices. Strongly reccommended to travellers moving by car.

My wife and I based ourselves here to explore this region of Italy. Four stars aren't enough. We booked bed & breakfast and you won't go hungry. The warmth of the welcome was only the start. The room was top notch and stayed that way throughout our stay. Brilliant place to start exploring.

Via Betty Ambiveri 35 Bergamo BG

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center
  • Concierge services

Starhotels Cristallo Palace places you within 3 miles (5 km) of popular attractions like Basilica di Santa Maria Maggiore and Carrara Academy Gallery. This 90 -room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center. Near the airport, it's also near Piazza Vecchia and Palazzo della Ragione.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


The 90 rooms are soundproofed and have an array of amenities, including safes, phones, and desks. Guests can expect to find free WiFi and TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and bidets.

Property features

Guests of Starhotels Cristallo Palace enjoy access to free WiFi in public areas, 7 meeting rooms, and a conference center. If you drive, self parking is EUR 16 per day, or you can take advantage of the shuttle from the hotel to the airport (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a business center, express check-in, and express check-out.

Room options

Single Room

Twin 1 | Sleeps 1

Family Room

Full 1 | Twin 3 | Sleeps 3

Superior Double or Twin Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 432 reviews