Mercure Bergamo Centro Palazzo Dolci

4.0 star property
Pet-friendly hotel with a bar connected to the convention center in Bergamo

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Photo gallery for Mercure Bergamo Centro Palazzo Dolci

Miscellaneous
Exterior
Privilege, Twin Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk
Fitness facility
City view from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Viale Papa Giovanni Xxiii 100, Bergamo, BG, 24121
  • Place, Centro Congressi Giovanni XXIII
    ‪1 min walk‬
  • Place, Via XX Settembre
    ‪6 min walk‬
  • Place, Humanitas Gavazzeni Hospital
    ‪11 min walk‬
  • Airport, Bergamo (BGY-Orio Al Serio)
    ‪6 min drive‬

Room options

Privilege, Double Room, 1 Double Bed

8.6 out of 10
Excellent
(4 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

Privilege, Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room, 1 Double Bed

8.6 out of 10
Excellent
(28 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Twin Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 151 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Bergamo

Located in Stazione, Mercure Bergamo Centro Palazzo Dolci is adjacent to Centro Congressi Giovanni XXIII and within a 5-minute walk of Largo Porta Nuova. This 88-room, 4-star hotel has a bar/lounge, free in-room WiFi, and a gym. Centrally located in Bergamo, the hotel is connected to the convention center, and a short walk from Piazza Matteotti and La Chiesa di S. S. Alessandro e Vincenzo.

What's nearby

  • Centro Congressi Giovanni XXIII - 1 min walk - 0.0 miles
  • Largo Porta Nuova - 5 min walk - 0.3 miles
  • Via XX Settembre - 6 min walk - 0.4 miles
  • Humanitas Gavazzeni Hospital - 11 min walk - 0.6 miles
  • Piazza Vecchia - 5 min drive - 1.3 miles

Getting around

  • Bergamo Station - 3 min walk
  • Bergamo Orio al Serio Airport (BGY) - 19 min drive

Restaurants

  • ‪L'antica Pizzeria Da Michele - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Bar Escondido - ‬1 min walk
  • ‪King Istambul - ‬4 min walk
  • ‪Bar de Bérghem - ‬3 min walk

About this property

Mercure Bergamo Centro Palazzo Dolci

Pet-friendly hotel with a bar connected to the convention center in Bergamo
Renovated in 2022, Mercure Bergamo Centro Palazzo Dolci offers a gym, free WiFi in public areas, and spa services. Transportation is made easy with a shopping center shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this golf hotel include a computer station, express check-in, and express check-out.
Guests can expect free WiFi and 26-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Minibars, coffee makers, and free newspapers are also available. Change of towels is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 15 per day)
  • Street parking available
  • Shopping center shuttle (surcharge)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: EUR 9.90 per person
  • A bar/lounge
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L'Accademia

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Bicycle storage
  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Vegetable garden

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1800
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - November 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 13 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 20.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tourist tax is imposed by the city and collected at the property. The tax is 7% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 5 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 7.00 percent will be charged

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately EUR 9.90 per person
  • Nearby parking fee: EUR 15 per day (33 ft away)
  • Pet fee: EUR 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for golf tee times and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Air conditioning may be restricted to certain hours from October 10 to March 31 in accordance with national or local laws.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bergamo Palazzo
Bergamo Palazzo Dolci Mercure
Mercure Bergamo Palazzo
Mercure Bergamo Palazzo Dolci
Mercure Palazzo Bergamo
Mercure Palazzo Dolci
Mercure Palazzo Dolci Hotel
Mercure Palazzo Dolci Hotel Bergamo
Palazzo Dolci
Palazzo Dolci Mercure Bergamo
Accor Bergamo Palazzo Dolci
Mercure Bergamo Palazzo Dolci Hotel Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci
Mercure Centro Palazzo Dolci
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel Bergamo

Frequently asked questions

Is free cancellation available at Mercure Bergamo Centro Palazzo Dolci?

Mercure Bergamo Centro Palazzo Dolci offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see near Mercure Bergamo Centro Palazzo Dolci?

This hotel is situated in Stazione, just steps from Centro Congressi Giovanni XXIII, and within a 10-minute walk of Largo Porta Nuova and Via XX Settembre. You'll also find Matris Domini Monastery and Piazza Pontida less than a mile away.

Will I be able to park at Mercure Bergamo Centro Palazzo Dolci?

Yes, there is electric car charging and bicycle parking available.

Does Mercure Bergamo Centro Palazzo Dolci feature a casino on the premises?

No, Mercure Bergamo Centro Palazzo Dolci doesn't have a casino.

Will I find an indoor pool at Mercure Bergamo Centro Palazzo Dolci?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Mercure Bergamo Centro Palazzo Dolci?

Amenities that appeal to couples at this hotel include a minibar, premium bedding, and a smart TV.

Does Mercure Bergamo Centro Palazzo Dolci have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure Bergamo Centro Palazzo Dolci have a restaurant with a breakfast menu?

Yes, Mercure Bergamo Centro Palazzo Dolci serves a full breakfast for a surcharge each morning at L'Accademia.

Will Mercure Bergamo Centro Palazzo Dolci allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Mercure Bergamo Centro Palazzo Dolci for a fee of EUR 13 per pet, per night.

Are there connecting rooms at Mercure Bergamo Centro Palazzo Dolci?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Mercure Bergamo Centro Palazzo Dolci?

The closest major airport to Mercure Bergamo Centro Palazzo Dolci is Bergamo Orio al Serio Airport (BGY), which is 4.9 mi away (19 minutes by car). Another top airport is Linate Airport (LIN), which is around 24.9 mi away.

Are there rooms with balconies at Mercure Bergamo Centro Palazzo Dolci?

No, at Mercure Bergamo Centro Palazzo Dolci, there aren't any guestrooms that list a balcony.

Mercure Bergamo Centro Palazzo Dolci Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 428 out of 1000 reviews
Rating 8 - Good. 421 out of 1000 reviews
Rating 6 - Okay. 98 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Randy

Stayed 1 night in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good convenient choice

The location was superb. The staff were very friendly. Overall it was a great base to explore the city.
Stayed 1 night in Sep 2025

8/10 Good

Janice R

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel at a great price but improvement needed

For the price this is a good hotel and the location is great. Cleaning staff are fine. Front desk -- good but when a couple staying for 4 nights asked for more hangers (as there were only 6 in the room) the response was "I will see if we have some in the hotel" -- we never got any more hangers! What was really unexpected was breakfast -- most hotels can figure out how to do a buffet breakfast. The buffet breakfast room was chaotic with a staff that seems oblivious. More than once there were no plates or no utensils in the buffet area. There were tables that needed to be cleared (as the room is full and people are looking to find a seat). And the arrangement -- yogurts in a corner squeezed in near the coffee machine and the hot food -- so that you couldn't get to it. Only one coffee machine (one morning I was in the line for 8 minutes as 10 people were in line to get coffee). I could go on but the point is that the breakfast room has to operate better. It gets the day off to a bad start to encounter such disorder.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort

Atrocious breakfast service

The hotel is centrally placed for the airport, buses and station, the rooms are spacious, but looking dated. However the hotel really fell down o breakfast, we stayed six nights and for four of those there was only one coffee machine working leading to long queues and on o e day both machines were broken. The jitchen didn’t seem to understand rhat as it.was Grand Prix weekend the hotel was super busy and they had run put of bread, yoghurts abd had virtually no hot food available on one day. The lady running the front of house was amazing and tried to keep on top of everything but she was badly let down by everyone else and in all honestly the breakfast issue means I'd be very unlikely to stay there again as €11.50 per peraon for brwakfast was wasted
Stayed 6 nights in Sep 2025

4/10 Poor

McKenzie

Stayed 2 nights in Sep 2025

8/10 Good

Matthew

Stayed 4 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stop

Fantastic one night stay in a great location. Would stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Liam

Stayed 1 night in Jul 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk from the train station and on the bus route for the airport. Fantastic, helpful staff. Well worth stopping for an extra day in Bergamo if you’re flying in and out of the city.
Stayed 1 night in Jul 2025

10/10 Excellent

Louise

Stayed 1 night in Jul 2025

10/10 Excellent

Chin Sang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of restaurants around and walking distance to upper city
Stayed 2 nights in Jun 2025

10/10 Excellent

piers

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean, comfortable room and good breakfast selection
Stayed 6 nights in Jun 2025

10/10 Excellent

mary

Stayed 3 nights in Jun 2025

10/10 Excellent

Samuel Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay only minor hicup was a dripping ac unit but other than that perfect location and service also
Stayed 5 nights in Jun 2025

10/10 Excellent

Uladzimir

Liked: Cleanliness, staff & service, property conditions & facilities
One minos is that was a concert near on open space till 23:00
Stayed 1 night in Jun 2025

10/10 Excellent

Mary

Stayed 3 nights in May 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious, clean room. Great stay
Stayed 1 night in May 2025

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with train station and buses nearby. Lots of restaurants and shopping and tourist attractions within walking distance.
Stayed 3 nights in May 2025

6/10 Okay

MARY

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property feels tired and in need of a refresh. Our room had peeling paint and water damage. The chords had been broken from the blinds and left on the windowsill. There is no longer a bar. The loos at reception were broken when we were there. The staff do seem to work very hard to make folks feel welcome. They cannot be faulted but this is really only a 3* property at best.
Stayed 1 night in May 2025

10/10 Excellent

Graham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, spotless rooms and good service
Stayed 1 night in May 2025

10/10 Excellent

Ronit Liza

Stayed 1 night in Apr 2025