Skip to main content
Beginning of main content

Best Western Hotel Cappello D'Oro

4.0 out of 5.0

Recent guest reviews

Booked a deluxe room with Queen bed! Had a very comfortable stay! Clean and tidy! Very central to all the restaurants. The funicular was a 13 minute walk which took you up to the old town. Staff were friendly and spoke very good English! Would give 5 stars however it could do with some decorating in the bathroom- just a minor niggle.

We like the central location and the kindness of the staff. This time we got a spacious clean room with a lovely view to the Porta Nuova - comfy bed, adequate bath, coffee maker (important!). Very good breakfast with excellent service. Nice flower and Halloween arrangement in the lobby. But: the central heating is imperfect: the first three night was very cold (external temperature was about 10 C degrees) and NO heating. The receptionist said, the heating works, but that was not the case. Ok, we got blankets and heater, but we missed the central heating. On our last night finally there was heating from 18 to 20h ...

Hotel could benefit from renovation of décor and furnishing, but it is quite comfortable, and its excellent location and service provide exceptional value for money. I particularly appreciated the very comfortable firm mattress and the quiet of the room despite the hotel's high level of occupancy and location on a busy street. The bus stop a few steps away also provided quick and easy access to the old city, which was our primary destination.

This hotel is one of two best western hotels in Bergamo. It is located in the new town almost 2 km away from the old town, which we find inconvenient to walk to. The hotel is old and room is aging but clean. Its breakfast is good though with many choices of fruits, breads, and eggs and sausages. Plus we loved the fresh juice which you can do yourself using the squeeze machine.

The hotel is very well located in Bergamo for Citta Bassa and Citta Alta, staff are friendly. The room was small, disappointing given we stayed for a week......housekeeping is hit and miss, one day no milk, next day something different, but reception always gave these on request. Revolving front door is a menace as it is set at fast speed! Breakfast is good, and a good choice with loads available. The drawback is the hotel rooms are dated, and the air con is not the most effective.

The hotel is in a really good location between the train station and main shopping area, also good for public transport. Staff are friendly and pleasant, the reception staff also speak good English. Hotel is very clean, rooms are well cleaned, etc. Breakfast was good, and there is a computer terminal for customers in the lobby. However, it is important to know that the "deluxe" rooms vary hugely in size, and we felt that only one of the three we booked for our group was worth the extra money we paid. (Reception assured us twice - on arrival and departure - that we had been assigned deluxe rooms.) That was extremely annoying as the booking cost substantially more overall, and the stay at the hotel was intended as a birthday treat. It also hasn't helped that my review on simply got one of the hotel customer service's standard replies. I am afraid Best Western will be well down my list for future bookings.

Being here for a business trip i had a pleasant and comfortable stay. Located near the train station is also closed to the pedestrian area of Bergamo bassa plenty of resturant and pubs where you can eat or have a drink. Also walking distance from the the teleferica to ascend to Bergamo alta.

A great location for arriving and departing on the Airport bus (buy a 72 hour tourist ticket). Everything you would expect of a four star hotel. The staff seem to speak many languages and can offer advice if required. Jonny was star employee in our opinion, a great breakfast. The room was and was kept spotless through our entire stay. There is outside noise, but you are staying in a city centre. Use this hotel for visiting the Citta Alta OR explore beyond the city. Take a bus from the station to Lovere (line c) or a 90 minute train trip to Sulzano then short ferry to Monte Isola. Also the TEB to Albino and Cable car to Selvino.

The Best Western Cappello D'Oro is located roughly half way between the train station and the Citta Alta funicular stop near Porta Nuova. Bus 1 which stops outside the funicular stop, stops opposite the hotel. A bus ticket also includes the funicular without additional charge. The check in was efficient but would be good if a city map was offered. The revolving door was set at too fast a speed meaning it was difficult to enter safely. The triple room was clean, spacious, well-appointed and contained 3 full sized beds 2 of which are permanent and one which is a rollaway with a full size mattress. The air -conditioning was ok but could be more effective. The arm chair was comfortable. The WiFi worked faultlessly. It was unusual that the curtains did not fully close however the shutter and net curtain are sufficient to block out exterior light. The bathroom with a shower was well-appointed however, an extraction fan would be good. The breakfast had a good variety of savoury items including scrambled and boiled egg as well as sweet items. The fruit salad in a glass was good. The breakfast staff were happy to make a fresh cappuccino which was significantly better than the machine variety. A good selection of Twinings tea was available including decaffeinated. Cloth napkins at breakfast was a nice touch. The Best Western points were credited to my account promptly which was good.

I stayed for a weekend with friends in this hotel, the location is perfect, our room had a view of the old town ( what a magnificent place) rooms are clean and the staff at the reception are very polite. Breakfast was superb, lot of delicious food, some of it I guess was local and Luisa and the staff at breakfast was very nice and friendly. I Definitely advice to stay here, the location and the service are a plus.

12 Viale Papa Giovanni XXIII Bergamo BG

Hotel highlights

  • Close to Carrara Academy Gallery and Basilica di Santa Maria Maggiore
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • 24-hour business center

Located in Citta Bassa, Best Western Hotel Cappello D'Oro is within a mile (2 km) of popular sights such as Carrara Academy Gallery and Basilica di Santa Maria Maggiore. This 90-room, 4-star hotel has a bar/lounge along with conveniences like free in-room WiFi and a 24-hour business center. Located centrally in Bergamo, it's also close to Piazza Vecchia and Palazzo della Ragione.


Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


All of Best Western Hotel Cappello D'Oro's 90 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and laptop-compatible safes. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.

Property features

Guests of Best Western Hotel Cappello D'Oro enjoy access to free WiFi in public areas, a meeting room, and a 24-hour business center. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Room, 1 Single Bed

Twin 1 | Sleeps 1

Family Room, Multiple Beds

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 816 reviews