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Best Western Hotel Cappello D'Oro

4.0 out of 5.0

Recent guest reviews

If it had not been for the convenient location of this hotel & nice breakfast, I would have given 2 stars. We arrived about 4:30pm, went up to our room after check in & there was a man in there fixing the air conditioner. The carpet was left a bit damp. The room was very warm & muggy as it was over 30 degrees outside. We put the air conditioner on, but after a few hours the room hadn't cooled down. We then turned the air conditioner down to its lowest, which was 6 degrees. It wasn't until 5am that I was able to finally put the sheet over me in bed. Room was noisy with what sounded like metal trolleys going up the corridor during the night, and slamming doors. I would have complained and moved to another room had we not have to get up early at 6am the next morning. Worst sleep! Positives: - close to train station (about a 10 minute walk straight down the road). - close to restaurants and cafes - airport bus stop outside of hotel & you're able to pre-buy tickets for the bus at the hotel too! I also recommend getting on at this stop rather than the train station as there was much more room for bags & seats. Bus was very busy after stopping at the train station bus stop. - nice breakfast from 6:30am with friendly waitresses

Do not be fooled by the rather dull facade of this hotel. As soon as you enter, the experience is a totally different one: Nice interior, very friendly staff, super service and a delicious breakfast with Italian products and quite a lot to choose from. And the best of all, the location with comfortable walking distance to nearly everything of interest in Bergamo : 7 min to tram/bus/railway, 5 min (just around the corner) to very nice shopping, bus to the airport just outside the entrance, and 15 min to the funicular to Citta Alta (Old Town). Our room was located away from the street, facing the court/back yard; very quiet, clean, a bit small but with a super nice balcony with two nice sun beds. There are very few rooms with a balcony, so book in due time if you want one! :-) The price is absolutely decent - staying here is really value for money.

Enjoyable 3 night stay in Capello D'Oro - recommended General Comments: 1. Rooms - clean and comfortably furnished although on the "compact" side, somewhat erratic shower but serviceable. Large bed a bit on the hard side but comfortable 2. Breakfast - pretty good, decent selection. 3. Service - friendly and helpful 4. Location - Right in the middle of town, next to bus stops to airport, station and the Old Town (No.1 bus to airport is right outside (no need for taxis!) 5. Free good WiFi Overall, good value for money TIP - Buy 2/3 day travel pass for use on buses AND funicular to Old Town - terrific value for money (7 euros for 72 hours) - purchase at Tourist Info. in airport arrivals and use straightaway on the Airport Bis (No.1) to hotel.

Good value a short distance from station and short walk into town . Staff excellent - highly recommend for visit to this beautiful town. Vast choice for breakfast. Lovely courtyard for evending drinks or breakfast.

There are many positives about this hotel. The staff are excellent, the location – next to the number 1 bus route is so, so convenient and the breakfast is outstanding. But its too warm. We visited in March when the outside temperature was pleasantly warm in the day but chilly at night. Our first room seemed hot and when we turned on the aircon it blasted hot air out – even on a cold setting. We had the window open all night and the “aircon” turned off but slept restlessly. In the morning we spoke to reception, who happily and quickly organised a move of room (as I said, excellent staff). We asked about the aircon and were told that the municipality doesn’t allow the hotel to operate its aircon until the summer for environmental reasons (it wasn’t clear what they were). Our second night was belter (again with windows open all night), but not much. Ironically it might be cooler here when it’s hotter, if you see what I mean as in the summer the aircon would be available. Despite the sleep problems we would consider coming back as everything else was spot on.

very handy location. If booking ask for rear room above 2nd floor. The hotel does have 4 rooms on 4th floor with large balconies at only 5 euro per night. You have to request this direct with hotel. The only thing is rooms with balconies have no bath tub just a shower, but the balconies are worth it. The bathrooms are good size and have cupboards under sink for storage which is a bonus. The breakfasts are excellent and although they have self service coffee machine the friendly staff will get you fresh coffee to your taste Bedrooms are very clean and bedding changed on a regular basis

This rambling but comfortable hotel is well placed for exploring Bergamo being on the bus route from the airport via the station to Bergamo Alto. Whilst some of the rooms need some TLC, the beds are comfy and the breakfast is very good. There is also a small sun terrace.

had a room on the top floor at the back of the hotel which was less noisy than front. Nice big room with a balcony with two loungers . Also had a mini fridge and nice bathroom. No complaints with breakfast ,cereals, fruit, hot dishes and plenty of cakes/pastries. Hotel in a good location with bus stop right outside to/from airport and also to old town

This is the third time I have stayed at this hotel and again I was pleased to find the room facing main street was quiet, very clean, refurbished bathroom with lovely soft towels. Shower wash provided, but not separate shampoo which I would prefer. Comfy bed and 2 thick pillows. Good free wifi and free safe (which is a bonus as so many hotels now charge for use of safe). Breakfast had good choice of juices, cakes and pastries, fresh fruit and limited choice of hot items. We sat in the bar one evening for drink before going out to eat. The bar is only open 6-10pm which is a shame as would have liked a nightcap on our return. Airport bus stops directly opposite hotel on arrival and just outside of hotel when returning to airport and is in ideal location for reaching Citta Alta with its wide choice of shops and restaurants. No doubt will be returning to hotel in near future as Bergamo is a lovely city for short breaks.

I spent two nights in this hotel.My room was at the 3rd floor under renovation. Room already fixed & renovated clean and space enough inside. Window can be opened. Good service at the reception. Very good breakfast.

12 Viale Papa Giovanni XXIII Bergamo BG

Hotel highlights

  • Close to Carrara Academy Gallery and Basilica di Santa Maria Maggiore
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • 24-hour business center

Located in Citta Bassa, Best Western Hotel Cappello D'Oro is within a mile (2 km) of popular sights such as Carrara Academy Gallery and Basilica di Santa Maria Maggiore. This 90-room, 4-star hotel has a bar/lounge along with conveniences like free in-room WiFi and a 24-hour business center. Located centrally in Bergamo, it's also close to Piazza Vecchia and Palazzo della Ragione.


Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


All of Best Western Hotel Cappello D'Oro's 90 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and laptop-compatible safes. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.

Property features

Guests of Best Western Hotel Cappello D'Oro enjoy a sauna, free WiFi in public areas, and a meeting room. Self parking is available for EUR 22 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Room, 1 Single Bed

Twin 1 | Sleeps 1

Family Room, Multiple Beds

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 767 reviews