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NH Orio al Serio

4.0 out of 5.0

Recent guest reviews

Hotel is next to the enormous shopping mall and 10 min walking from airport Orio al Serio in Bergamo. We was there three nights in January 2018. Rooms are clean and spacious with very modern bathroom. Clean sheets every day. Staff was very friendly and helpful. Really great hotel.

This hotel was largely selected due to its proximity to the Bergamo airport, especially with flights at ungodly hours. I stayed here on two separate nights two weeks apart in November 2017. To start with, the basic amenities from the room to breakfast offerings are consistent with others in the NH hotel chain. However, the service and some less common amenities leave an awful lot to be desired. On both occasions, I checked in at or slightly past 11pm. When I arrived at the reception, there was a middle-aged lady who was staring into blank space and when I tried to draw her attention, she told me to wait as she had knocked off. She did not even have the decency to inform the night shift receptionist to check me in as he was chatting away with another colleague in the office behind the reception. Secondly, despite a brochure in the room that advises guests to "not hesitate" to contact the reception if they need anything, I dialled the reception upon checking in when I realized some amenities were missing. The guy who checked me in, Gianluca, suggested I come down and retrieve the amenities as he could not step away from his desk - unbelievable there is only one staff in the hotel after 11pm for a hotel of NH Hotel's standing. It's also pretty shocking this hotel had no adapters (for Commonwealth/UK plugs) when I had no problem getting one in NH hotels in more remote locations like Pisa. This is not the sort of service I'd expect from a NH Hotel chain. The breakfast spread was decent and the room was spacious, but the overall experience was nothing to shout about for a NH hotel.

Structure functional, modern and efficient at two steps from Orio al Serio Airport( Bergamo/Italy) connect directly with Milan, Milan Malpensa and other North city. Price is well balanced and the room are clean, good relax and noise. The breakfast i haven't done, but i suggest the Direction to permit at peoples that have thier flight at 6 am to make breakfast too.

the staff was very accomodating.their suggestions for restaurants were great.we managed early check in for 13 rooms at around 12;30,and fast check out.they met all our demands in the best possible way

Hotel is nice clean and really good for stay overnight close to airport. The rooms a clean and moder shower very good. Also the restuarnat inside offers good food:) really strong 4. Big plus for small bar at the reception where You can buy some drinks and food.

I had 24 hours in Bergamo so selected this hotel for proximity to the airport. It was fine for that purpose but I’m glad I was not staying here for longer. While the hotel is close to the airport, and just a 10-15 minute walk, it’s really not a very pleasant one - along the side of motorways, slip road, through an underpass and a multi-storey car park. I would not want to do this late at night. The website says there is a shuttle, but it was not easy to find details of this. Check in was fine, if a little slow. My room was a decent size, but a little shabby. Also, there was a very strong smell of old spicy food - like the last person had had a takeaway and the room had not been aired. Furthermore, the website says that extras like bathrobes were included - there were none. I decided to order room service (which had a 6 Euro delivery charge) but loads of the dishes were frozen (despite the menu saying that dishes were made from fresh ingredients. So, fine for one night. Not for longer.

We stayed here for 3 nights for a business trip. The hotel is conveniently located across the Bergamo airport (10 mins walk) and next to the Orio shopping centre. The check in staff was very friendly. The room was on the small side but had all amenities except coffee and tea making facilities. Since it is an airport hotel, we would expect toothbrush to be included. The first day the room was cleaned but the shower gel and shampoo were not replaced, so we had to look for staff and ask them ourselves. The second day the room was not cleaned at all despite the sign outside our door around 13.30. The electricity and WiFi went on and off a few times on one occasion. The overall feel of the hotel was a little cold with no decorations. However, the hotel offers value for money.

The hotel is just 200m far from the Bergamo Airport, it is a bit more difficult to get there by car (in particular if it is foggy ... ) but it is just beside the big ORIO CENTER mall on the other side of the motorway. Rooms are good very similar to each other (Ikea style), good italian and continental breakfast. I think it is slightly cheaper to book on their website if you are able to catch the discount for their restaurant as well (it should be 15/20pc for food). Defo I recommend.

First of all i was amazed by the friendliness of the girls at the reception, i travell for a living and i can say without mistake this is the friendliest staff i have experienced in any country i have been so far, just that fact alone makes this hotel a great choice. I arrived late at night, the checkin was efficient and the receptionist extremely friendly and helpful. The hotel is modern, the installations look new, the bed is really comfortable with lots of pillows, no light through the window, no noticeable noise from outside, so you can really rest. The bathroom was clean and modern with all the needed toiletries. Siince i arrived so late i couldnt try the restaurant but they have a kind of vending station near the reception where you can buy pannini and drinks 24 hours. There is a huge shopping center beside the hotel, less than 4 minutes walk, the hotel is 15 minute walk from the airport. If im a near the area again this will definitely be my choice, Great work, specially the girls in the reception, keep up the good work!!

great room with all modern cons, friendly and well spoken staff, and super location meters from the airport, as well as next to a huge mall with 280 shops. I spent 2 days there and did not see the time go

Via Portico 75 Orio al Serio BG

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located in Bergamo Orio al Serio Airport, NH Orio al Serio is within the area of popular attractions such as San Vigilio Castle. This 118-room, 4-star hotel has free in-room WiFi along with free self parking and a fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All 118 soundproofed rooms provide minibars, safes, and phones. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bidets. Desks are also included.


Property features

NH Orio al Serio offers a fitness center, a sauna, and free WiFi in public areas. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a business center, and a computer station.

Room options

Junior Suite

Full 1 | Twin 2 | Sleeps 2

Superior Room

Full 1 | Twin 2 | Sleeps 2

Junior Suite (Extra Bed 2 adults + 1 child)

Full 1 | Twin 3 | Sleeps 3

Junior Suite (Extra Bed 3 adults)

Full 1 | Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 1224 reviews