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Serrana Palace Hotel

3.0 star property

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Photo gallery for Serrana Palace Hotel

Outdoor pool, sun loungers
Lounge
Double or Twin Room | Minibar, desk, blackout drapes, WiFi (free)
Buffet
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Rua Goitacazes, 450 - Centro, Belo Horizonte, MG, 30190-050
  • Place, Central Market
    ‪2 min walk‬
  • Place, Afonso Pena Avenue
    ‪3 min walk‬
  • Place, Seventh of September Square
    ‪7 min walk‬
  • Airport, Belo Horizonte (CNF-Tancredo Neves Intl.)
    ‪38 min drive‬

Room options

View all photos for Single Room

Single Room | Minibar, desk, blackout drapes, WiFi (free)

Single Room

  • 344 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double or Twin Room

Double or Twin Room | Minibar, desk, blackout drapes, WiFi (free)

Double or Twin Room

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

Triple Room

  • 344 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

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About the neighborhood

Belo Horizonte

Located in Belo Horizonte Centro, Serrana Palace Hotel is adjacent to Central Market and within a 5-minute walk of Minas Centro Convention Center. This 3-star hotel welcomes guests with 110 rooms and conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Central Market - 2 min walk - 0.1 miles
  • Afonso Pena Avenue - 3 min walk - 0.2 miles
  • Raul Soares Square - 3 min walk - 0.2 miles
  • Seventh of September Square - 7 min walk - 0.4 miles
  • Sao Jose Church - 7 min walk - 0.4 miles

Getting around

  • Vilarinho Station - 14 min drive
  • Central Station - 15 min walk
  • Belo Horizonte (CNF-Tancredo Neves Intl.) - 47 min drive

Restaurants

  • ‪Kopenhagen - ‬2 min walk
  • ‪Nonô - O Rei do Caldo de Mocotó - ‬3 min walk
  • Café Bahia
  • ‪Bar Banzai - ‬3 min walk
  • ‪Casa Cheia - ‬1 min walk

About this property

Serrana Palace Hotel

At Serrana Palace Hotel, guests have access to an outdoor pool, a sauna, and a rooftop terrace. If you drive, self parking is BRL 25.00 per day, or you can take advantage of the shuttle from the airport to the hotel at scheduled times for BRL 110 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Additional amenities include a business center, free newspapers, and laundry facilities.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Minibars, hair dryers, and phones are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a sauna.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Airport pick-up shuttle (surcharge) at scheduled times
  • Self parking on site (BRL 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • Solar das Alterosas

Things to do

  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 13 floors
  • Built in 1974

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 7 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: BRL 110 per vehicle (one way)
  • Self parking fee: BRL 25.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available at scheduled times). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Serrana Palace
Serrana Palace Belo Horizonte
Serrana Palace Hotel
Serrana Palace Hotel Belo Horizonte
Serrana Palace Hotel Belo Horizonte, Brazil
Serrana Palace Hotel Hotel
Serrana Palace Hotel Belo Horizonte
Serrana Palace Hotel Hotel Belo Horizonte

Frequently asked questions

Are free cancellation options available at Serrana Palace Hotel?

Serrana Palace Hotel offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see near Serrana Palace Hotel?

This hotel is situated in Belo Horizonte Centro, just steps from Central Market and Afonso Pena Avenue, and within a short walk of Raul Soares Square. You'll also find Seventh of September Square and Palace of Arts less than a mile away.

Is parking available on site at Serrana Palace Hotel?

Yes, parking is offered for BRL 25 per day. Wheelchair-accessible parking is also available for guests.

Does Serrana Palace Hotel feature a casino on the premises?

No, Serrana Palace Hotel doesn't have a casino.

Will I find an indoor pool at Serrana Palace Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Serrana Palace Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar.

Does Serrana Palace Hotel have a hot tub?

No, but this hotel does have a sauna.

Does Serrana Palace Hotel have a restaurant with a breakfast menu?

Yes, Serrana Palace Hotel serves breakfast for a surcharge at Solar das Alterosas.

Will Serrana Palace Hotel allow pets to stay for free?

No, pets aren't allowed at Serrana Palace Hotel.

Does Serrana Palace Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Serrana Palace Hotel?

The closest major airport to Serrana Palace Hotel is Belo Horizonte (PLU), which is 5.4 mi away (20 minutes by car). Another top airport is Belo Horizonte (CNF-Tancredo Neves Intl.), which is located 25.7 mi away (47-minute drive).

Are there rooms with balconies that I can book at Serrana Palace Hotel?

No, you won't find guestrooms with balconies at Serrana Palace Hotel.

Serrana Palace Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 105 reviews
Rating 8 - Good. 26 out of 105 reviews
Rating 6 - Okay. 40 out of 105 reviews
Rating 4 - Poor. 7 out of 105 reviews
Rating 2 - Terrible. 11 out of 105 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

melhor não comentar.

melhor não comentar. pode soar ofensivo para ouvidos sensíveis. não permaneci no hotel. desde a recepção, até a limpeza do quarto: nota zero. fui para outro hotel onde fui muito bem atendido. Serrana, nunca mais!
Verified review

2/10 Terrible

DENIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
foi mal atendido na recepção
Verified review

6/10 Okay

ESTEFANIA

Disliked: Cleanliness, property conditions & facilities, room comfort
Bom custo beneficio
Verified review

6/10 Okay

weslley marcelo

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hospedagem

Local bem situado, porém achei o banheiro extremamente pequeno.Box apertadíssimo.
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

O hotel já foi bom, atualmente está desagradável.

Fui hospede antigo do hotel e a atual estadia foi desagradável e provavelmente não voltarei mais ao mesmo.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nada a reclamar. Muito bom.

Nada a reclamar.
Verified review

6/10 Okay

RENATO

Disliked: Room comfort

Hotel Serrana, perto de tudo

Hotel simples, com um mínimo de conforto, mas com localização central.
Verified review

2/10 Terrible

adriane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absurdo o gerente dizer que não incluído o café da manhã nas diárias.
Verified review

6/10 Okay

Lúcius Batista

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheguei no fim da noite e quando fui tomar banho a água estava fria. Levou quase meia hora para consertar. Nos dias seguintes a água não esquentava muito. Fica perto do Mercado Central, o que é legal, mas a rua tem bares bem feios. Não recomendo para família.
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otima estadia

Foi uma otima estadia. Fomos muito bem atendidos, o quarto eh bem cuidado e ficamos muito satisfeitos com o cafe da manhã
Verified review

6/10 Okay

Celi Márcio

boa localização

Reservei o hotel e em nenhum momento foi-me dito que a reserva seria sem café da manhã. Chegando lá, o recepcionista me informou isso. Como não tinha como cancelar a reserva, entrei assim mesmo. Depois o recepcionista me ligou dizendo que o café estava liberado. No entanto, no terceiro dia vieram me pedir para assinar comanda de café da manhã.Achei constrangedor. Mas não assinei e nem paguei.
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

melhor que nada

Se vc espera chegar e tomar um banho quente, esqueça. Não importa em que andar, no 9, 4 ou 3. A água do chuveiro é fria, mesmo esperando 10 min desperdiçando água. Na última veZ que estive no hotel havia um tufo de cabelo no edredon. Na penúltima vez havia fios de cabelo pelo chão. No quarto dizem que a cozinhanfica aberta até às 23, mas se vc quiser jantar às 22 não é possível
Verified review

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfeito!!!!

Muito confortável, cafe da manha maravilhoso
Verified review

6/10 Okay

Dimitri

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Decepcionado

Fiz a reserva para casal e mandou quarto de dois solteiros . Café da manhã com pouca variedade . Poderiam ser melhores
Verified review

10/10 Excellent

Vinícius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O quarto para duas pessoas é muito confortável, o café da manhã tem variedades de pães e frutas, e fica perto da rodoviária de BH.
Verified review

4/10 Poor

Railson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Melhorias Continuas

Quarto péssimo, mal cheiro, cama horrível, ar antigo, banheiro feio/péssimo.
Verified review

2/10 Terrible

Pollyanna

Disliked: Staff & service

Péssimo!

Fiz check in as 22:57 e na recepção havia muita má vontade pelo horário, computador para verificar a reserva estava desligado o que ocasionou na demora do atendimento, que já era ruim, ainda houve mal entendidos quanto ao café da manhã que não estava incluso e não é claro na reserva e o valor não foi debitado on line no cartão de crédito.
Verified review

8/10 Good

Gabriel

Liked: Room comfort

localização excelente

Excelente localização, preço justo.
Verified review

6/10 Okay

Paula

Disliked: Property conditions & facilities, room comfort

Ótima localização

Gostei muito por sua localização, pertinho do Mercado Central e do Shopping Cidade
Verified review

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa

Ótimo atendimento.
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Razoável

Servicos precisam melhorar no hotel.
Verified review

10/10 Excellent

ARMANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nota 10

Excepcional..
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

Serrana palace

O chuveiro não estava esquentando água direito e a limpeza do quarto deixou a desejar. Fui muito bem tratado o tempo todo, ótimos funcionários e ótimo atendimento. Boa relação custo/benefício.
Verified review

10/10 Excellent

JOÃO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom.

Sempre fui bem atendido. Já conheço alguns pelo nome, Sr. Antonio, João, e o Jailson. Camareiras muito educadas e atenciosas. Serviço de quarto bem cuidado.
Verified review

10/10 Excellent

Murilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bom hotel

Considerando que todos os prédios no centro da cidade são velhos, este hotel está em excelente condição, e surpreendentemente o chuveiro aquecia rapidamente e funcionava muito bem. O hotel fica ao lado de um shopping, o que facilita a ida ao mercado para comprar coisas para a estadia e para refeições fora do hotel. Os funcionários são simpáticos e atenciosos!

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