Mercure Belo Horizonte Lourdes Hotel3.5 out of 5.0
Recent guest reviews
Again this hotel is fine. Still it is just not possible trough a internetbooking, to apply for a room for a diabled person in a wheelchair ! I send a email, send it trough the app and no responce on my request, witch is to us most important ! Lateron the receptionist confirmed it that he did not read the request and also his low knowlidge of the English language is why he did not understand our request. On the first hand there was only a double bed adapted room available. The receptionist did his upperbest to help us for a single bed-room. He sucseeded, while we were allready upacked our double bed room, he came to us that there was a single bed room available again. Good service. Room was a little small for somebody in a wheelchair, but okay for only two nights. Breakfast as usual ok, and the bed also okay. Tv and airco also okay. All for a good price. This was our fourth or fifth time there. As said it would be much better if there is a possibillity to mention special needs like we have. Not all disabled persons have the same needs ! Thank you. Untill the next time.
I had a very nice accomodation at Mercure, their rooms are quite clean, renovated and warm. Their breakfast was amazing. It is in a very nice neighborhood. All staff were very kindly and helpfull. I recommend it.
Just a quick word of praise to the staff at Mercure Lourdes. I come back to BH every year and always stay at Mercure Lourdes. The hotel has all one needs for a pleasant stay, amenities, good location, etc. BUT, what sets this hotel apart is its great staff. I really need to single out Luiz Claudio and Leonardo, bellboys at the hotel, that go beyond the call of duty. Also the crew at the reception is amazing. I always feel I come home as it were.Really felt i needed to send cheers to these guys. Well done!
The hotel is very well located with major roads arround to facilitate access in this large city. The room was ok... nice view from 11th floor. Breakfast was really good...and included in the price. The restaurant in the first floor is very good. Bacalau dish and the feijoada are outstanding....
I have stayed in Mercure for business in different continents Whether it is in Asia, Europe or Latin America, this one is the best Clean , spacious and excellent breakfast In my opinion, this one is better than some of the Pullman I stayed in the past
checked in about midnight, went straight to bed. woke up went to take shower, no soap, no shampoo, only a shower cap and a condom! Would not stay here again. got an apology at desk but that was it. Room was ok.
Our first room had a broken bed which we all noticed upon entering the room. The staff immediately took us to a new room and all was well. Hotel was clean, well situated and staff were very helpful and attentive. Breakfast buffet was awesome!! The bar/lounge is lovely but the air conditioning was a bit too cool. I appreciate the effort to cool the common areas in a very hot climate, but we would have stayed for a second drink if we were not too cold.
I stayed here for a couple of nights while in town for a friend's wedding. Though I wasn't going sightseeing, it seemed to me that the surrounding area was good. The hotel itself has positive and negative aspects, though the negative ones really weighted out on my experience: Positives 1 - Front desk staff was very pleasing 2 - breakfast is served from 6 to 11am (perfect for late risers like me) 3 - Breakfast buffet was refilled constantly 4 - Room and bathroom sizes are decent Negatives 1 - the air conditioning is so noisy! Had I not been so tired from the wedding the night before, I could barely believe how I had fallen asleep 2 - Not once was I able to reach front desk or housekeeping. I've tried calling many times. 3 - The room door is so heavy you can hear the entire floor going in and out the rooms 4 - My blow dryer wasn't functioning 5 - We didn't get any extra toilet paper roll which made me even more anxious when I couldn't speak to housekeeping I wouldn't necessarily say it was a bad experience but I can't say much more than "it was OK" from my experience. Room was clean and you get your every hotel perk-kind-of thing but I can't point one thing that would make me decide for this hotel again. Nonetheless, if you're looking for a reasonably priced and decent hotel to stay the night, you're good to go with this one.
I planned to stay at the hotel, but when I arrived the hotel was so noisy from an event held there that I decided to go somewhere else for my trip. Blaring music from a hotel event at a late night hour is not what I wish for in my stay
Very friendly staff: provided information on restaurants, late checkout, gluten-free options, etc. Very convenient location of Belo Horizonte, easy to reach some of the best spots (just far from Pampulha). Beautiful view of the city from a high floor. Very good gym. The only weakness was the pool that was very dirty.
Located in Lourdes, Mercure Belo Horizonte Lourdes Hotel is a leisurely stroll from sights such as Abilio Barreto Historical Museum and Savassi Square. This 375-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and free in-room WiFi. Biblioteca Publica Estadual Luiz de Bessa and Fiat House of Culture are a short walk away.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
All 375 air-conditioned rooms feature minibars, coffee makers, and safes. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Mercure Belo Horizonte Lourdes Hotel features an indoor pool, an outdoor pool, and a fitness center. Valet parking is available for BRL 24 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 25 meeting rooms.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 1819 reviews