My room selected online was not available on the first floor upon check-in, I was told that I could have a similar room(king sized bed) on the 2nd floor close to the elevator, as I am an ADA customer and and cannot carry my luggage up and down the stairs. When I got to my room, it was the standard double queen bed room. When I went downstairs to ask about it, the front desk associate was swamped with other clients for a couple of hours. The coffee area was dirty with sugar, and coffee spilled , and the coffee pots were constantly empty at around 9pm. The front desk people were very nice and you could tell that they were try hard to make everyone happy, so I did not wish to add to their already full plates and complain about such small things.