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Clayton Hotel Belfast

4.0 out of 5.0

Recent guest reviews

Visit the Clayton Hotel Belfast, all the staff were very helpful the bedding and pillows were top class. Breakfast was a brilliant experience the choice was loads, the quality of the bacon and sausage were top class. We also eat in the restaurant at night time and the quality was top class. There pool and fitness Centre was a great bonus. Only downside was the view. Belfast is such a lovely city that you don’t spend much time in the room

I stayed for one night, check in was painless enough but could have been slightly more pleasant. I ate in the restaurant and found it slow, half an hour for food to arrive after ordering. The rooms were newly decorated and comfortable and there was a strong smell of paint on exiting the lift, however the temperature control unit was broken in my room and there was no plug socket beside the bed which was rather inconvenient. Check out was a rather unpleasant experience with the young man on the desk, he asked me how was my stay and had absolutely no interest in hearing what I had to say and was quite rude and abrupt. I travel to Belfast once every two to three weeks on business but I won’t be staying there again unless there’s nowhere else available!

This hotel is a great location, we stayed here and we were attending a concert in the oddessy arena it was a short journey in the Taxi and cost £5 also only about 10/15 min walk to city centre. When we arrived a lovely girl checked us in, give us lots of information didn't catch her name, but we checked in Tue 6th Feb at 5pm ish. Up to our room, and it was lovely, clean, for handiness we decided to eat in the restaurant/bar not sure!! But going by the prices it was restaurant(veggie meal £15.95) bit expensive. But what made it was a great server called Alice she was fantastic, nothing was a bother and we all enjoyed our meals. Split the bill for us all individual. When we got back from the concert, Alice was still working and looked after us again so well. We didn't have breakfast but it was in offer for £10. Great stay, had great nights sleep, no complaints at all.

We were so excited to stay in the Clayton hotel and meet up with friends who live in Belfast travelled for a few hours to get there when we arrived the room was freezing very uncomfortable we called to reception to tell them and they sent a lad up to have a look he suggested that the filter needed cleaned and this was what the problem was which I can see how that would affect it. He took it away to be hoovered and returned to the room using his own key to enter which I was a little unnerved about I didn't feel I had the right my privacy. We then visited the spa I had booked a back massage with a glass of prosecco and Indian head massage for 4pm when we arrived at the spa there was no one at reception and we waited well over half an hour to speak to someone we got the massages but didn't receive the glasses of prosecco which I was very disappointed about. Also we didn't fill in a consultation form before our treatment which I have done for every other spa I have been to so the staff know if you have any allergies injuries etc. We thought this was very poor practice my boyfriend was very unimpressed with his massage and wasn't asked what sort of pressure he preferred this is where a consultation form would come in handy. Anyways we went out to meet our friends that night and when we came home the room was still freezing and we didn't get a good nights sleep at all.. Also the shutters on the window did not close properly and there was a serious lack of towels in the bathroom any other hotel I have been to had a hand towel and bath towel for both people this hotel seemed to think their was only one person staying.. Minor detail but I like to have a biscuit with my tea no biscuits supplied with tea and coffee overall I would not stay here again I don't think its worthy of the stars it has not impressed one bit I would of felt warner camping on the street 150sterling wasted..

Room very spacious and spotless. Service excellent especially breakfast manger Christine who coped with so many different groups with skill and diplomacy. The amenities were fantastic and the reception staff available for directions and maps to many tourist venues. Delicious food in hotel and easy walking distance to good restaurants and bars. Perfect location for station and city centre shops.

I feel that perhaps we stayed in a different hotel to some of the reviews on here. We were greeted by friendly staff and through out our visit the reception staff excelled in the role. They were very knowledgeable about the local visitor attractions and nothing was any trouble for them, if you needed a taxi, or even on check out, they were happy to hold our luggage for us at no extra charge, while we spent the rest of the day in Belfast. We had a bed and breakfast package. We were again greeted by friendly approachable staff in the dining area. There was a wide variety of different foods for breakfast. I am not sure that any one could complain at the quality or the quantity available. Our rooms were street facing, but on the 6th floor it was virtually impossible to hear anything outdoors. The rooms were very clean, spacious and our toiletries and beverages replaced daily. The location of the Hotel is ideal. Most attractions are 0.5 0.6 miles away. Plenty of taxis available. Complimentary wi fi is available. Value for money and we would choose to stay there again.,

We first stayed in the Clayton a few weeks before xmas to attend the Christmas markets with some friends. When we arrived the hotel looked really good (I'd high expectations from other good reviews) we checked in and made our way to the room, small enough room nothing special (disappointment number 1) The next morning I happened to notice something on one of the shelves as I was coming out of the bathroom, to my shock I seen a pair of black boxers AND socks (I felt physically sick seeing this, I started to think had this room been cleaned at all before we arrived) I informed main reception who also look horrified when I told him of my find. The GM wasn't available as we were leaving but called me a short while after leaving the hotel. He gave us a complementary free upgrade upon our next stay and dinner in the restaurant and was more than sorry. Our return visit at the weekend..... We checked in around 5pm and proceeded to our "executive suite" the only difference in this room compared to a "standard room" is that we had a docking system and curtains instead of wooden panels (disappointment 2) Before dinner I was in the bathroom as I went to leave the door handle came off in my hand (I'm just glad my partner was there to help rescue me) I reported this to the girl at reception on my way past to go to dinner at 6:30pm, I explained what had happened and she said that she would get maintenance to have it fixed before we came back from our event! We arrived back around 1am and the door was still broken, no one had been near the room to fix the door. This left that we had to use the bathroom with the door open. My partner went to use the shower only to find that the towel had a dirty mark on it (thankfully we had our own towels with us as well). I dropped a make up brush and it rolled under the bed, having had to move the bed to retrieve my brush I also found months of dirt along with a newspaper and plastic. The next morning I brought this to the guy at receptions attention he apologised and discounted drinks from the night before (£20 discount). Over all I'm not 100% sure if I'll visit again for an over night stay, but I'll definitely be back for a meal your chef is fantastic.

Arrived here as I had to take my fiance to her medical appointment the next morning, first impressions were if you are wearing a baseball cap the staff will treat you like dirt and that is how I felt. I almost turned around and walked out again. Anyhow my fiance had asked for a double bed and that is not what we got, then went to put stuff away in a drawer to find it filthy and on top of that I ended up getting hurt by a towel rail coming off in my hand which had not been secured properly to the wall. We ordered ice cream later on and what came up had clearly been purchased in a shop and were charged £14 for the privilage. The biggest shock is that they had the gal to charge £89 for this disaster with no breakfast. As a photographer, I have stayed in a lot of hotels and have to say this was only second worst to the Hilton in Belfast. Will be cancelling any further bookings with this poorly run facility.

Excellent hotel with efficient and friendly staff. Great indoor swimming pool which was open early to late. Spacious clean room and excellent breakfast. Had a good deal for 3 nights with the family leisure package which included a free 2 course meal on one of the nights. Good lifts.

Great location for a city break! Lively atmosphere and very pleasant lady overseeing the breakfast staff. Our room was clean and comfortable, we enjoyed a great cooked breakfast next morning. Would recommend for a girls/boys weekend away as location is great for shopping, restaurants and bars

22-26 Ormeau Avenue Belfast Northern Ireland

Hotel highlights

  • Walking distance to Ulster Hall and Belfast City Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Belfast City Centre, Clayton Hotel Belfast is adjacent to Ulster Hall and within a 10-minute walk of other popular attractions like Belfast City Hall. This 4-star hotel has 170 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. Centrally located in Belfast, the hotel is also a short walk from Grand Opera House and Waterfront Hall.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 7:30 AM to 9:30 AM.


Rooms

All of Clayton Hotel Belfast's 170 air-conditioned rooms provide refrigerators, coffee makers, and phones. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests of Clayton Hotel Belfast enjoy a full-service spa, an indoor pool, and a health club. Offsite parking is offered for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Double Room (with Sofa bed)

Full 1 | Sleeps 4

Twin Room, 2 Twin Beds

Twin 2 | Sleeps 2

Executive Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 916 reviews