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Clayton Hotel Belfast

4.0 out of 5.0

Recent guest reviews

On the weekend off 28 January 2017 we ran a charity event at this hotel which was a great success. We had over 300 people attending this event. The room was perfect with lovely lighting system and décor was exactly what we wanted. The room also comes with its own large private bar area. I cannot express enough gratitude to Ryan Todd and his staff that made this possible. There was more than enough staff on to allocate a fast and easy flow service with drinks, nobody waited on a thing.

Right, I think this hotel is a disgrace. A very poor homegrown effort. I haven't even checked out yet, and I really should be writing this review on its website, but I don't want to have to engage with management again. So many bad/silly issues that I feel this place is to be avoided! It is so not 4*; at best 3*, trying to be a business/weekend break hotel. Yet it's amateurishly done..., Presentation/Basic Facilities 1. Our en-suite was of the standard of a public hospital toilet; despite the clumsy addition of sparkly tiles over the WC, 2. The phone system wasn't working, 3. The TV wouldn't open the entertainer system, so I went down and asked the receptionist if it could be fixed. Between this and a second conversation, it became obvious that she knew nothing about the TV system, to the point of arguing with me. And becoming frustrated and cutting me off mid sentence, more than once, 4. A maintenance guy arrived at the room while I was downstairs, and entered while my 10&12 year old daughters were there alone. I'm not a worrier, but this was unacceptable, 5. He 'fixed' the TV by pressing the Channel change button! Why wasn't the system clearly explained to me, the guest, from the start, 6. A second staff member arrived 30 mins later to fix the TV!! 7. Only one single socket by the bed, too far from the bed for charger cable to reach my phone while I used it in bed, 8. A small thing, but the faux Asian sliding wooden screens over the window, were very poorly installed. And the net curtains badly torn by the screens. A real 'bodge' job. Staff 1. Staff are ok, until things go wrong. On check-in I heard a female receptionist say "It's my last day thank God.....Anything but working in a hotel...", 2. The Duty Manager was rude and incapable of grasping that customer frustration shouldn't bee dealt with by comments like "Go to the bar and I'll look into this." A 'please' or 'if you' works wonders. His youth suggests inexperience or empathy; killer defects in hotel management, Process 1. No card detail requested from me on checking in; I had prepaid. So the bar couldn't put anything against my room number; I had to go to my room to get my card... 2. Receptionist explained that Visa Debit cards aren't accepted..Yet they function like credit cards almost everywhere else I've used mine, 3. I had booked a 'Room, B&b + Bottle of Wine' offer; purely as it was significantly cheaper than the other prices, for the same room. Silly pricing.... 4. On check-in I was told "If your wine isn't in the room come back down and tell me". I wasn't asked if I wanted red or white. 5. The wine arrived; a room temperature bottle of white, handed to my 10 year old daughter, with no ice bucket, glasses..... And no fridge in the room. Leisure Centre/Pool Let's see how that is....

Cannot recommend this place enough, stayed up for a night this past weekend and delighted with my stay. Staff couldn't do enough for us, location is great too for local bars and restaurants. Will definitely be using this hotel again!

Reception was a great start with nice big bar / restaurant to the side. Staff very helpful and couldn't do enough for us. Room was clean and big with a nice view of the city out of the large window. Bathroom clean and well laid out. Location is ideal with less than 5 minutes walk away from restaurants and city centre shopping. We are definitely coming back if we visit belfast again as couldn't fault it.

Definitely the best place i have stayed in belfast by far. So handy to all the local bars and restaurants. The staff are polite and couldnt do enough for us. Stayed in a twin room and it was spotless. Had everything we needed from a minfridge to an iron and the beds were super comfortable. I will be back again soon for a visit. Thanks for the really enjoyable stay.

We stayed in the Clayton Hotel for 2 nights over the weekend whilst visiting Belfast for the first time. I was impressed by both the hotel's great location and facilities, in particular the pool and spa area which provided a superb place to relax and unwind. The modern and large gym was also a great feature with plenty of equipment to make use of. The staff were a pleasure to deal with throughout our stay and made us feel right at home whether that was from check in on Friday, through to our departure on Sunday afternoon whatever help or service we needed. Would definitely stay here again the next time I'm in Belfast.

Very clean hotel, welcoming staff, well equipped rooms, great facilities - the pool is great and the gym does not want for any equipment. Great location in the city. Everything you would want for a visit to Belfast. Will be returning to this hotel - on business and pleasure.

Great night here for my uni formal. Everything was perfect from the sparkling wine reception to the meal we were served. The staff were super attentive especially oonagh who was so helpful and friendly

I stayed here last year (April 2016) and loved it, everything from staff to rooms to food.. However when I returned this year January 2017 I was shocked with how much it has changed in such a short period of time. I arrived around 1pm to check in, I was already aware that I was early for check in but thought I would try anyway if not I'm sure they would take my bags!! Well I was wrong, as I walked to the reception desk a young blonde lady stood talking to a gentleman also behind the desk, looked towards me and looked away again, I stood for a moment and then said I was here to check in to which the lady replied could you come back at 3 please no rooms ready and turned to finish her conversation with the guy, I was shocked, I then said excuse me would it be possible to leave my bags if I get a bite to eat? she sighed and the gentleman then decided to speak and say of course sir please come round the side. I could not believe the rudeness, especially from the reception as my last stay was made by the girls on reception. I will more than likely stay elsewhere on my next visit to Belfast!!

Looked forward to our family break here shortly after Christmas. Upon arrival we were impressed by the entrance and reception. We arrived an hour before check-in and were greeted with an eye roll and a sharp response from the receptionist - when I was given the chance to respond I said we were more than happy to wait as we were ready for a spot of lunch. I ordered the kids a ham sandwich - which was literally that- a ham sandwich with 3 or 4 crisps on the side (at that price and in a 4 star hotel maybe I'm wrong to expect a little garnish?) The carpets in the corridors are stained , the bedrooms are tired and the beds were awful- the double mattress was uncomfortable and the 2 kids beds amounted to a hard sofa draped with a sheet and a roll out bed with dangerously sharp edges. No one slept as everyone spent the night bed swapping! Breakfast was awful - tepid coffee was 'help yourself' from the buffet so was left on the side to go cold all morning, I don't even know what the sausages are?! Upon checkout a much friendlier receptionist asked if we'd enjoyed our stay, I made her aware that no one had managed to sleep and she took my details and assured me someone would be in touch.... still waiting!

22-26 Ormeau Avenue Belfast Northern Ireland

Located in Belfast City Centre, Clayton Hotel Belfast is adjacent to Ulster Hall and within a 10-minute walk of other popular attractions like Belfast City Hall. This 4-star hotel has 170 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. Centrally located in Belfast, the hotel is also a short walk from Grand Opera House and Waterfront Hall.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7:30 AM to 9:30 AM.


Rooms

All of Clayton Hotel Belfast's 170 air-conditioned rooms provide refrigerators, coffee makers, and phones. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests of Clayton Hotel Belfast enjoy a full-service spa, an indoor pool, and a health club. Offsite parking is offered for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Room, 1 Queen Bed with Sofabed

Queen 1 | Sleeps 4

Twin Room, 2 Single Beds

Twin 2 | Sleeps 2

Executive Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 658 reviews