Clayton Hotel Belfast4.0 out of 5.0
Recent guest reviews
Stayed there for 3 nights in the last week f the school summer holidays with my two sons and found the staff friendly and it an ideal base from which to explore the city. The weather was not always good but then my sons were happy to spend an hour or so in the pool which was one ofthe reasons I booked the hotel.
Really friendly, approachable staff. Beds were lovely and comfy. Theyre upgrading the hotel and no impact on our stay at all. Central location. Staff made this stand out for us all. Couldn't have asked for more. Breakfast buffet was great too. Definitely will return and thank you to all the staff from Reception to the buffet each morning.
Hotel just opposite the BBC buildings, very close to everything,bars and restaurants all around,hotel very clean stylish rooms everything you need in the room beds comfy,breakfast from full English to continental something for everyone,what makes this hotel is the staff from the reception to the cleaning lady and the waiting on staff everyone was lovely their a credit to the Hotel,we all enjoyed our stay at the Clayton Hotel thank you the Evans Party.
Having previously stayed in the Clayton Hotel in Dublin, and had a great experience, I had no hesitation in booking the Clayton Belfast. From the time of arrival until departure the standard of customer service was exemplary. Everything is customer cantered and this is a thread running throughout the hotel from the top down. I say this because I believe him to be the assistant manager was always on hand to answer questions, offer a friendly smile & pass the time of day and practically get involved when busy i.e. serving and clearing up. Our visit was extended because of bad weather, and flights cancelled, and the staff made us so welcome. They are all so friendly & accommodating. Housekeeping is excellent and both public rooms and bedrooms were pristine. The restaurant delivered delicious food with a good choice and attentive service. This was my first introduction to Belfast and I would definitely return and stay at the Clayton.
We stayed here for two nights as part of a packed including flights to Belfast. First the positives. We were upgraded as our TV movie channel wasn’t working, the chap working on this on reception was very helpful and showed excellent customer service. The breakfast was great and the pool area was clean. Location is fantastic for walking into the city and it’s surrounded by local places to eat. On the downside the prices for drinks at the bar was simply extortionate to the point where I refused to even have one. We were charged more for a soda water than a pint of coke. The bar staff admitted they were embarrassed by this and it was because the on tap soda had broken. Under these circumstances it should have been free! £16 for a gin and tonic and a small coke was a bit of a joke. Having said that my son and I had such a lovely time overall that these things while annoying didn’t affect our overall impression.
Only stayed here for 1 night but the hotel seemed very good. The staff were excellent - friendly and kept up a good level of service during the times that I ate there. The pool area was good. I couldn't really fault anything. I was on the 3rd floor and I could see that a lot of the rooms were being refurbished, so I would like to come back in a few months time to see what the improvements were. Free Wi-Fi, so no codes to bother with. An easy hotel to do business with in my experience.
I stay here on a regular basis and cannot fault the hotel. Great location. Great staff and excellent food. Consistent in their high standard and will certainly use again If your looking for a hotel that is close to city centre yet not too noisey then this is the one for you
Really impressed with friendliness and efficiency of all staff, both when booking and on arrival. All our exhibition equipment was looked after brilliantly, food was good, bedroom too. Some parts are definitely looking a bit tired though, and the pool facilities definitely need refurbishing!!!!
I am giving the Clayton Hotel a 1 star because of an absolutely terrible experience I had there last week. Before explaining the 1 star review, I want to say that the two young people working the front desk during the morning and our waitress in the restaurant (I think her name was Alice) were great! Reason for the 1 star: My grandfather, brother and I had been travelling all across Ireland and Northern Ireland and decided to spend 3 nights in Belfast. The first 2 nights we stayed in The Benedicts Hotel, which was amazing, but unfortunately they were booked for the 3rd night and one of the few hotels that still had rooms available was the Clayton, so we decided to stay there... Huge mistake! My brother and I met up with some people that night and ended up hanging out at their apartment until around 2 in the morning, which is when we went back to the Clayton to go to bed. Upon getting back to the Clayton, the door was locked (which was no big deal as this happens at a lot of hotels at night), so we rang the bell to be let in since there was no one working at the front desk. After about 30 seconds, an older gentleman came from the back to answer the door. I held up our room card expecting to be let in, but instead was met with multiple questions by the employee like "what room are you staying in" and "what's the name on the reservation"... Upon answering all of the questions accurately, the employee said he had to go get his notes and "make sure we were telling the truth." It was a strange comment, but we just shook it off, expecting him to confirm all of the information we provided and let us in, but this did not happen. He came back to the door 2 minutes later and proceeded to ask us another half a dozen questions and told us that he didn't believe we were actually staying in the hotel. While this was happening, he let a group of 3 men into the hotel that were younger than us, and all they did was show their room cards (he didn't ask them a single question or stop them). After standing outside for 7-10 minutes, in the cold, at 2:15 am, we began to get annoyed and told him that this whole thing was ridiculous and he needed to let us in the hotel that we paid for. He responded to this by saying "don't talk back to me!" and "I don't care, I don't believe you guys." This employee provided no reason as to why he didn't believe us, even after we pointed out that we had our room card, knew the name on the reservation (our grandfather) and had even eaten at the restaurant in the hotel earlier that evening. He continued to scold us (two grown adults), talk down to us and argue with us until I told him that if he didn't let us into the hotel I would call the police. Finally, after I made the comment about calling the police and noting again how disrespectful he was being, he let us into the hotel and said "if I find out you guys are lying, you'll be in huge trouble!" My brother asked for his name so we could voice a formal complaint with the front desk the next morning and he said it was Freddy. So, thanks to Freddy, I will never stay in a Clayton Hotel again and will worn all others to stay as far away as possible. Freddy's behavior was uncalled for, offensive and worst of all, he provided no explanation as to why any of it happened in the first place. For half the price, stay in The Benedicts Hotel which is nicer and doesn't have Freddy! Note: We hadn't had any drinks and were completely sober that night, we were dressed nicely (button down shirts, jeans and dress shoes) and were kind and considerate upon arriving back to the hotel. My brother and I are both in our late 20s and have stayed in hundreds of hotels in our lives (we travel a lot)... this was by far and away the worst hotel experience of my life and I would never stay at the Clayton again.
In dire need of refurbishment! From the front of the hotel it looks lovely and the bar area etc is nice. The breakfast was fine, just ok not over the top but it isn't a very expensive hotel so it was fair enough. The main issue was with the rooms and especially the leisure facilities. The rooms were tiny - we had 2 adults and 3 kids. We had to take a family room (which even for 2&2 would have been ridiculous) The 2 adults would be in a double bed, small double bed, and the 2 kids on sofa bed and pull out. With all that in the room size there wasn't much more room to move. We had to also take a connecting room as no room facilitates 2&3. The rooms are pretty basic. Our double bed mattress must have been years old and sagging in the middle. The singles in the other room which my 2 daughters took were fine! Bathrooms grubby and very dated. Again very pokey! The leisure facilities just took the biscuit - smelly, broken appliances, grubby showers with holes and pipes everywhere, broken tiles taped up, spaces in the ceiling with pipes visible, SUB SUB standard. Pool warm I will give them that but very very basic - I would rate their pool facilities a 2 star def not 4 star. Not welcoming at all the showers were dreadful. I cant speak for the gym. I would not stay in this hotel again. It really needs a complete overhaul! DEFINITELY WOULDNT RATE THIS A FOUR STAR HOTEL!!!
- Walking distance to Ulster Hall and Belfast City Hall
- Free WiFi in rooms and public areas
- Onsite dining
Located in Belfast City Centre, Clayton Hotel Belfast is adjacent to Ulster Hall and within a 10-minute walk of other popular attractions like Belfast City Hall. This 4-star hotel has 170 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. Centrally located in Belfast, the hotel is also a short walk from Grand Opera House and Waterfront Hall.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 7:30 AM to 9:30 AM.
All of Clayton Hotel Belfast's 170 air-conditioned rooms provide refrigerators, coffee makers, and phones. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.
Guests of Clayton Hotel Belfast enjoy a full-service spa, an indoor pool, and a health club. Offsite parking is offered for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 865 reviews