Four Points by Sheraton Beijing, Haidian4.0 out of 5.0
Recent guest reviews
This hotel's main asset is its proximity to the Summer Palace and Yuan Ming Yuan, the "old" summer palace destroyed in 1860 by Anglo-French forces. If your meetings are in Haidian, also very convenient. Otherwise it can take an hour from the city center to get out to the northwest quadrant of Beijing, due entirely to Beijing's awful traffic. There is virtually nothing around the hotel and the single hotel restaurant is a buffet that leaves food out for many hours and is only active at breakfast and lunch. By the evening locals in the know must avoid it -- the food is both overpriced and past its sell by date. There are various funky touches. A children's play area between the buffet restaurant and a bar. A queen's sized bed that sits in the middle of the lobby as part of a sales promotion for bedsheets, not the hotel itself. Hotel staff that have no way to get taxis other than the same taxi apps that everyone else in Beijing uses. The rooms are OK though the decor is garish. The one thing I liked a lot were the bed sheets, oddly. And the other thing was being able to get to the Summer Palace in 10 minutes. There is a big health center run by separate management as a club, with lots of equipment and a pool, but I didn't try it. The rooms had a very poor assortment of sockets for a business hotel, let alone one under the Sheraton brand.
The Four Points By Sheraton is a typical Sheraton hotel with all facilities.The rooms a large with our room having a queen size bed.It had a full bath and separate shower and western toilet. The breakfast area was very large with a good variety of western food, bacon and eggs been standard. This hotel is located about 45 mins drive from the Forbidden City which is some distance but if you want a good hotel in Beijing at the right price then you can expect to travel to all tourist destinations. The hotel is located straight across the road 2 blocks from Walmart and 10 mins walk to a large shopping mall( 2 blocks long) with the 5th floor all restaurants with a Pizza Hut.
If anyone is familiar with the SPG Fourpoints brand such as FP BKK Sukhumvit, FP Singapore, etc would know that it is usually a no frills minimal budget range hotel. So for anyone expecting a Sheraton standard is simply just being unrealistic. In terms of price this hotel is a fraction of the city centre St Regis, Westin, etc and is therefore extremely reasonable! For a Fourpoints, the existence of a lounge is already cause for celebration! But in all honesty it is actually not even half bad compared to the FP Shanghai Pudong which is really bare minimum. This lounge is greatly appointed with a nice variety of hotel Asian items, cut fruits and even sushi and dessert! SPG members know value for money when they see it! Come on 4,000 starpoints for a full one night redemption with free breakfast and lounge access?!? I used to tell the previous GM that his property is probably a Sheraton instead of a FP but it was a marketing strategy to brand it a FP as Sheraton would probably see higher rates and lower occupancy. Staff here is A THOUSAND MILES WAY BETTER than it’s neighbouring sister Aloft! Attentive, competent and really really so much much better! Anyone considering this area should consider FP and just avoid Aloft which is hardly a vision of W hotels unless it’s myopic or just shortsighted!
After witnessing the rest of the toilet facilities around China, I was very, VERY thankful to have a great hotel to come back to at the end of the day! Had an enjoyable stay in a 3-person share room, the room was spacious enough for all of us and our luggage. The drawback would be that staff communication can be rather difficult if you don't speak the local language. But other than that, there really isn't anything I could find to complain about. They served a mix of western and local breakfast varieties, and still the best part of it all was how clean the bathrooms were (believe me, it's a blessing, I was appalled by the public toilet facilities in Beijing). There's a supermarket and a KFC within walking distance of the hotel, so it was pretty convenient. Would definitely consider coming back here to stay if I visit Beijing again.
I haven't had to stay at this hotel on business for a few years but recently stayed here expecting the same Sheraton brand standard it use to have. However I can say it's no more. It feels like a lower standard Chinese brand hotel except they've paid for the Four Points name on the sign. Paid ~$1200 recently for an executive room. Nothing executive about it. It's small and old looking. The AC system doesn't cool the room no matter how much you turn it down. For that price I would expect some daily fruit in your room. Rooms are clean however. Both my room and my colleagues room didn't have an iron, even though it had an ironing board. How can a business hotel not have an iron!! Calling room service to bring one took >15min, and it didn't work. Had to call again for a new one and waited another 10min. Either the house keeping is incompetent to check that there is no iron or more likely the hotel counts on not everyone needing one and cheats out by not stocking one in every room. Either way speaks to poor management. The lounge is a joke. Don't bother. Room service doesn't speak a word of English (wasn't like that a few years ago). Ordered fried rice from the menu, and it arrived with half the ingredients it claimed - missing anything green and no shrimp. Breakfast was the biggest surprise - it used to be a nice big spread of fairly high quality items. Now it's a few basic hot items and that's it. I would sum up my experience at the hotel as follows: it feels like someone made up some Four Points Sheraton signs/menus/etc. to make you think it's a Four Points but run/manage everything about it as a local hotel by cutting corners at every possible area to cut cost. Definitely never going to let anyone from my company stay here. Taking our business next time back to our usual.
We stayed in this hotel for 4 nights as part of a tour and we found our room to be very good, large and clean with a nice large round bath in the bathroom. Room service was good once you got past the language barrier. (They hang up on you but then turn up at your door with a menu so you can point to what you want). The bar and bar staff were very rude, could not speak English, we tried ordering wine on the first two nights and each time they were conveniently out of all the cheaper varieties and kept pushing us to buy the $100 AU plus bottles, so we gave up and went to Walmart across the road. Breakfast was a highlight with a large selection of western and eastern menu's. We also had dinner one night at the garden BBQ and this was a fantastic experience and I recommend it. For a large hotel that would cater for many western tourists and business people, it was disappointing that they did not employ a roving staff member that spoke English and could be called to any area to assist with the language barrier. If I was the manager, this would be a priority.
This hotel was booked by our tour group and the hotel did not disappoint. The room located on the fifth floor provided two comfortable double beds, a chair and foot rest, small glass coffee table and a large writing desk with chair. There is complimentary bottled water and tea and coffee making facilities and a small fridge A TV with a few English channels is mounted on the wall. A wardrobe with hanging space, two bathrobes, slippers, small digital safe and the obligatory gas masks. The good sized bathroom has a separate bathtub. The shower and toilet are enclosed with seperate glass doors within the bathroom. Towels, face washers and complimentary toiletries are supplied. The only minor issue for some may be the glass window that looks into the bedroom, whilst a timber blind adorns the glass window to provide privacy, this still may be an issue for some travellers. The breakfast area off the lobby is well designed providing different areas of seating and a good selection of Western and Chinese food and beverages for breakfast. The lobby is also expansive with seating areas whilst waiting for fellow travellers. The hotel was clean and the rooms cleaned daily. Whilst I did not have to worry about transport as this was all included in the tour, I would stay here again if visiting Beijing.
First and foremost I must say the rate for the room was 1200 yuans (around $180) which seems to be more than the usual rate - probably because the hotel was quite full. However, for that rate, you would expect a comfortable room and a nice lounge. The room's air conditioning system is very noisy, the smoke detector blinks very strongly all night long, the curtains don't stop the light enter the room in the morning and you can hear the traffic noise from the street, overall making it very difficult to sleep so that's definitely not a comfortable room. As for the lounge, although large, its air conditioning system seems to fail and the food provided both for afternoon and breakfast is very limited and of poor quality.
Well laid out Hotel. Big front desk, nice bar/ snack food area. Huge buffet breakfast with a great selection of foods. Lovely comfortable rooms but the stench of cigarette smoke in the halls was repulsive. The whole of the fifth floor just stunk! Our room was ok but once outside the door the smell was over whelming. We went to the bar / casual dining area for a light dinner. Ordered Wedges, spring rolls and chicken strips. After a 40 minute wait a waiter came with his phone and showed us a message saying " no food, French fries Ok?" For dinner? Really? We just walked out! Surely they had some food on the menu! They couldn't have cared less! For a large international hotel I really expected more! Walmart was a short walk so off we went! Huge shopping centre on the next block also had restaurants. Four nights in Beijing was enjoyable but the staff at this hotel were neither friendly nor helpful. No attempt to speak to us or help us in any way! Nice hotel...yes. Friendly staff...definitely a no!
This was a wonderful hotel experience. Bed and pillows were very comfortable. Bathroom was great and had everything you need (and forgot to bring). The breakfast had great choices from American type breakfast to Chinese breakfast. Staff was very helpful even though their knowledge of English is limited (but what do you expect, you are in China). It's on the high end of the price scale but worth it for the tired body and jet lag.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 572 reviews