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Four Points by Sheraton Beijing, Haidian

4.0 out of 5.0

Recent guest reviews

I stayed at this hotel for a night during my visit to Beijing. I was surprised with the hotel in so many ways. First I thought this hotel is so far away. Actually it is not too bad. It is around 10-15 minutes walk from subways line 10, also there are many buses right outside the hotel. It is in the west part of city, close to some universities. Hotel is really well organised, nice lobby, great room, very comfortable bed, but the toilet is really smelly. You can smell it when you walk in the room. I stayed during Chinese New Year, the happy hour is at the lobby cafe. You can eat and drink at the buffet, great! Breakfast is good but nothing really special. service is good, staff are trying to serve you wherever they can. Considering the price you pay, it is a great value for money.

Last week I stayed 2 nights in this hotel. Check-in service was good. Hotel generally is ok. The room is unfortunately a business hotel museum, relatively old and in need of an update. If you want to see what a business hotel used to look like go to this one. The main reason for me writing this review however is that my room had the temperature set at 25C degrees (about 78F) and for me this was way too hot. I turned the thermostat down however it did not change the room temperature. I called guest services and she put me through to another number, nobody answered the number. I called guest services again, she put me through to a number with the same result. I called guest services again and ask for help and to not be put through to a number where nobody answers, she put me through to the number again. I got dressed and went down to reception. She told me that she would get house keeping to come and look at it. House keeping came, no English and set the thermostat down lower than I had it. I said that does not work. She then unlocked the window so that it could be opened. It was -10C (12F) outside. She then left. I was left with either an oven or freezer and the lovely Beijing smog wafting directly into my room. I called guest services and asked to speak to a manager. I spoke to a male person who identified himself as Torch. I suggested a room change, he said no, the hotel is booked out (I later called their reservations and could have booked a new room). I said that the thermostat needs fixing, he said all the rooms are set to this temperature as it is cold in Beijing. I agreed it was cold, but said that I don’t sleep at 25C degree, that is too hot for me. He suggested to open the window, I said it was -10C outside, that is well below freezing, I also don’t want to sleep at that temperature. He said there is nothing more he can do, all the rooms are set to this temperature. So if you want to swelter in 25C (78F) degrees heat in Beijing or freeze in -10C (12F) with the lovely Beijing smog then this is the hotel for you. I don’t want to and won’t.

The rooms and facilities are actually very nice, with Indoor pool and great bathroom. However, we found one staff out of 20 we encountered that spoke limited English. I wish I could rate this hotel better but... Our expericence with concierge was possibly the worst in any travel I made. 1. We went there the first day to ask if there were any sightseeing worth besides the classical sights. We were dispatched with a map and a leaflet of Beijing Grey Tours before the man started speaking Mandarin with other people around. 2. One day after, we asked directions to get to Mutianyu. The only option offered was an "affordable" private car at the tune of 2200 Yuan (338$). We had to check on internet there is a bus (916) that costs 12 Yuan (1.84$) per person. When I went down, we found another young man who was helpful enough to confirm this route. 3. We had an issue with a train that had to bring us to another city, and went to concierge to help see if they could book another ticket as the website was in Mandarin. For us it was kind of stressful as we were meant to leave the next day. The young man simply asked us to go to Shanghai with taxi (750 miles?), said "No English", shrugged and went back to his mobile phone to play videogames with us in front showing a great passion for Hospitality. Resuming, a great hotel with great facilities, but do not expect any service at all. All the information is on your mobile phone (prepare to be patient as you'll get at best 3G speeds). Matter of fact, I had another reservation at the Aloft for the following week and fearing such level of service we cancelled and went to Westin instead.

We stayed as part of a tour and it was quite a pleasant relief after our long flights from the States to arrive at the Four Points. Large room with soft and cozy king bed and all the comforts of home. The lights were a little tricky to figure out along with the shade for the glass wall between the bedroom area (switch was immediately to your left walking into the bathroom) and the bathroom but we managed. We ventured out to a huge mall about 3 blocks turning left out of the hotel and checked out the food court on the 5th floor and the grocery store in the basement. We also ate breakfast at the buffet and it had a nice selection. Overall, this was a pretty cool place to spend a couple of nights.

Good hotel and facilities, but far away from city center, although there is a large shopping mall a few blocks away, which has plenty of restaurants at very reasonable prices. There is even a Wal Mart a few minutes walk away. Area is very safe to walk around at all times.

This hotel's main asset is its proximity to the Summer Palace and Yuan Ming Yuan, the "old" summer palace destroyed in 1860 by Anglo-French forces. If your meetings are in Haidian, also very convenient. Otherwise it can take an hour from the city center to get out to the northwest quadrant of Beijing, due entirely to Beijing's awful traffic. There is virtually nothing around the hotel and the single hotel restaurant is a buffet that leaves food out for many hours and is only active at breakfast and lunch. By the evening locals in the know must avoid it -- the food is both overpriced and past its sell by date. There are various funky touches. A children's play area between the buffet restaurant and a bar. A queen's sized bed that sits in the middle of the lobby as part of a sales promotion for bedsheets, not the hotel itself. Hotel staff that have no way to get taxis other than the same taxi apps that everyone else in Beijing uses. The rooms are OK though the decor is garish. The one thing I liked a lot were the bed sheets, oddly. And the other thing was being able to get to the Summer Palace in 10 minutes. There is a big health center run by separate management as a club, with lots of equipment and a pool, but I didn't try it. The rooms had a very poor assortment of sockets for a business hotel, let alone one under the Sheraton brand.

The Four Points By Sheraton is a typical Sheraton hotel with all facilities.The rooms a large with our room having a queen size bed.It had a full bath and separate shower and western toilet. The breakfast area was very large with a good variety of western food, bacon and eggs been standard. This hotel is located about 45 mins drive from the Forbidden City which is some distance but if you want a good hotel in Beijing at the right price then you can expect to travel to all tourist destinations. The hotel is located straight across the road 2 blocks from Walmart and 10 mins walk to a large shopping mall( 2 blocks long) with the 5th floor all restaurants with a Pizza Hut.

If anyone is familiar with the SPG Fourpoints brand such as FP BKK Sukhumvit, FP Singapore, etc would know that it is usually a no frills minimal budget range hotel. So for anyone expecting a Sheraton standard is simply just being unrealistic. In terms of price this hotel is a fraction of the city centre St Regis, Westin, etc and is therefore extremely reasonable! For a Fourpoints, the existence of a lounge is already cause for celebration! But in all honesty it is actually not even half bad compared to the FP Shanghai Pudong which is really bare minimum. This lounge is greatly appointed with a nice variety of hotel Asian items, cut fruits and even sushi and dessert! SPG members know value for money when they see it! Come on 4,000 starpoints for a full one night redemption with free breakfast and lounge access?!? I used to tell the previous GM that his property is probably a Sheraton instead of a FP but it was a marketing strategy to brand it a FP as Sheraton would probably see higher rates and lower occupancy. Staff here is A THOUSAND MILES WAY BETTER than it’s neighbouring sister Aloft! Attentive, competent and really really so much much better! Anyone considering this area should consider FP and just avoid Aloft which is hardly a vision of W hotels unless it’s myopic or just shortsighted!

After witnessing the rest of the toilet facilities around China, I was very, VERY thankful to have a great hotel to come back to at the end of the day! Had an enjoyable stay in a 3-person share room, the room was spacious enough for all of us and our luggage. The drawback would be that staff communication can be rather difficult if you don't speak the local language. But other than that, there really isn't anything I could find to complain about. They served a mix of western and local breakfast varieties, and still the best part of it all was how clean the bathrooms were (believe me, it's a blessing, I was appalled by the public toilet facilities in Beijing). There's a supermarket and a KFC within walking distance of the hotel, so it was pretty convenient. Would definitely consider coming back here to stay if I visit Beijing again.

I haven't had to stay at this hotel on business for a few years but recently stayed here expecting the same Sheraton brand standard it use to have. However I can say it's no more. It feels like a lower standard Chinese brand hotel except they've paid for the Four Points name on the sign. Paid ~$1200 recently for an executive room. Nothing executive about it. It's small and old looking. The AC system doesn't cool the room no matter how much you turn it down. For that price I would expect some daily fruit in your room. Rooms are clean however. Both my room and my colleagues room didn't have an iron, even though it had an ironing board. How can a business hotel not have an iron!! Calling room service to bring one took >15min, and it didn't work. Had to call again for a new one and waited another 10min. Either the house keeping is incompetent to check that there is no iron or more likely the hotel counts on not everyone needing one and cheats out by not stocking one in every room. Either way speaks to poor management. The lounge is a joke. Don't bother. Room service doesn't speak a word of English (wasn't like that a few years ago). Ordered fried rice from the menu, and it arrived with half the ingredients it claimed - missing anything green and no shrimp. Breakfast was the biggest surprise - it used to be a nice big spread of fairly high quality items. Now it's a few basic hot items and that's it. I would sum up my experience at the hotel as follows: it feels like someone made up some Four Points Sheraton signs/menus/etc. to make you think it's a Four Points but run/manage everything about it as a local hotel by cutting corners at every possible area to cut cost. Definitely never going to let anyone from my company stay here. Taking our business next time back to our usual.

Tower 1 25 Yuanda Road Beijing Beijing

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Haidian, Four Points by Sheraton Beijing, Haidian is 2.8 mi (4.6 km) from Beijing Foreign Studies University and within a 15-minute drive of Zhongguancun Electronics City. This 4-star hotel has 320 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool. Also near this Beijing hotel are Renmin University of China and Peking University.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

Four Points by Sheraton Beijing, Haidian's 320 recently renovated rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and 42-inch LCD TVs with pay movies. Bathrooms offer hair dryers and bathrobes, and beds are dressed in premium bedding. Safes, phones, and ironing boards are also standard.


Property features

At Four Points by Sheraton Beijing, Haidian, guests enjoy a full-service spa, an indoor pool, and a health club. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 10 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 581 reviews