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The Waterfront Suites - Heritage Collection

5.0 star property
Luxury aparthotel on the beach, with outdoor pool

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Photo gallery for The Waterfront Suites - Heritage Collection

On the beach
Outdoor dining
Outdoor pool
Front of property
Paihia Sails – Three Bedroom Premium Suite (Located in different building) | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Dryer
  • Pool
  • Washer
  • Kitchen
  • Barbecue grill
  • Air conditioning

Explore the area

Map
100 Marsden Road, Paihia, 0210
  • Paihia Wharf
    ‪3 min walk‬
  • Paihia Beach
    ‪5 min walk‬
  • Waitangi Treaty Grounds
    ‪4 min drive‬
  • Kerikeri (KKE-Bay of Islands)
    ‪23 min drive‬

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Room options

Suite, 2 Bedrooms, Ocean View

  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, in-room safe, iron/ironing board

Deluxe Suite, 1 Bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Living area | LCD TV, DVD player

Premium Suite, 2 Bedrooms

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms | Premium bedding, in-room safe, iron/ironing board

Penthouse, 3 Bedrooms

  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 7
  • 5 Twin Beds OR 3 King Beds

About the neighborhood

Paihia

The Waterfront Suites - Heritage Collection places you next to Bay of Islands and Paihia Wharf. This 5-star aparthotel has 15 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Paihia Wharf - 3 min walk - 0.2 miles
  • Paihia Beach - 5 min walk - 0.3 miles
  • Waitangi Treaty Grounds - 4 min drive - 1.6 miles
  • Haruru Falls - 6 min drive - 3.4 miles
  • Russell Beach - 27 min drive - 9.6 miles

Getting around

  • Kerikeri (KKE-Bay of Islands) - 18 min drive

Restaurants

  • ‪Cbk Craft Beer and Kitchen - ‬4 min walk
  • ‪Marina Cafe Opua - ‬8 min drive
  • ‪Hone's Garden - ‬26 min drive
  • ‪Paihia Wharf - ‬4 min walk
  • ‪Charlotte’s Kitchen - ‬3 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Waterfront Suites - Heritage Collection

Luxury aparthotel on the beach, with outdoor pool
The Waterfront Suites - Heritage Collection features an outdoor pool, free WiFi in public areas, and conference space. You can take advantage of free parking, along with an airport shuttle for a fee. Front-desk staff can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach aparthotel include laundry facilities, a garden, and barbecue grills.
Each apartment is air-conditioned and features a kitchen with a refrigerator, a microwave, a stovetop, and a dishwasher. An LCD TV comes with digital channels and a DVD player, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a washer/dryer, an electric kettle, and a safe.
Recreational amenities at the aparthotel include an outdoor pool.

Languages

English, French

Similar properties

Deluxe Apartment, 3 Bedrooms, Balcony, Ocean View | Terrace/patio

Paihia Beach 3 Bedroom Apartment

  • Ocean view
  • Parking included
  • Free WiFi
10.0 out of 10, Exceptional, 6 reviews
Paihia Beach 3 Bedroom Apartment

Property amenities

Beach

  • On the beach

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Family friendly

  • Babysitting (surcharge)
  • Free crib

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: NZD 40 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • 592 square feet of conference space
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In the city center
  • Near the ocean
  • On the bay
  • On the waterfront

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 15 units
  • 2 buildings
  • 3 floors
  • Built in 2006
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for NZD 40.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-6:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Waterfront Suites Heritage Collection Apartment Paihia
Waterfront Suites Apartment Paihia
Waterfront Suites Paihia
The Waterfront Hotel Paihia
Waterfront Suites
Waterfront Suites Heritage Collection Apartment
Waterfront Suites Heritage Collection Paihia
Waterfront Suites Heritage Collection
The Waterfront Suites Heritage Collection
The Waterfront Suites Heritage Collection
The Waterfront Suites - Heritage Collection Hotel
The Waterfront Suites - Heritage Collection Paihia
The Waterfront Suites - Heritage Collection Hotel Paihia

Frequently asked questions

What's there to see within easy reach of The Waterfront Suites - Heritage Collection?

This aparthotel is located in Paihia, just steps from Bay of Islands and Paihia Wharf, and within a short walk of Paihia Beach. You'll also find St Paul’s Church and Te Ti Bay less than a mile away.

Will I be able to park at this aparthotel?

Yes, self parking is offered for free at the aparthotel.

Does The Waterfront Suites - Heritage Collection have a casino on the premises?

No, The Waterfront Suites - Heritage Collection doesn't have a casino.

Will I find an indoor pool at The Waterfront Suites - Heritage Collection?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at The Waterfront Suites - Heritage Collection?

Amenities that appeal to couples at this beachfront aparthotel include a kitchen and premium bedding in each apartment with some featuring ocean views.

Are there hot tubs at The Waterfront Suites - Heritage Collection?

No, this aparthotel doesn't have a spa tub.

Does The Waterfront Suites - Heritage Collection have a restaurant that serves breakfast?

No, The Waterfront Suites - Heritage Collection doesn't have a restaurant that serves breakfast.

Will The Waterfront Suites - Heritage Collection allow pets to stay free of charge?

No, pets aren't allowed at The Waterfront Suites - Heritage Collection.

Are there connecting rooms at this aparthotel?

No, this aparthotel doesn't feature connecting guestrooms.

Where is the closest airport to The Waterfront Suites - Heritage Collection?

The closest major airport to The Waterfront Suites - Heritage Collection is Kerikeri (KKE-Bay of Islands), which is 14 mi away (18 minutes by car).

Are there rooms with balconies that I can book at The Waterfront Suites - Heritage Collection?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy ocean or pool views.

The Waterfront Suites - Heritage Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 518 out of 648 reviews
Rating 8 - Good. 102 out of 648 reviews
Rating 6 - Okay. 13 out of 648 reviews
Rating 4 - Poor. 10 out of 648 reviews
Rating 2 - Terrible. 5 out of 648 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay. 1st time in NZ. Great place to stay and drive around the area or get ferry to explore Russel Island too
Stayed 3 nights in Mar 2025

10/10 Excellent

Graeme

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great clean property with friendly staff in a convenient location
Stayed 9 nights in Dec 2024

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent - lovely apartment with everything we needed. Really nice staff- friendly and really helpful. Thankyou
Stayed 7 nights in Dec 2024

10/10 Excellent

Karrina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quality Accomodation close to dining and wharf options.
Stayed 1 night in Nov 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful property. Very accessible to lots of dining options.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sue

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Louise

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful with organising day trips
Stayed 3 nights in Aug 2024

10/10 Excellent

Corey

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay in Paihia - two bedroom apartment was ideal for the whole family and gorgeous views!
Stayed 1 night in Jul 2024

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, room comfort

Fabulous

We had a lovely comfortable, spacious suite close to shops and restaurants, on the waterfront and easy parking.
Stayed 1 night in Jul 2024

10/10 Excellent

Carol

Liked: Cleanliness, room comfort
Great place to stay nice and handy to restaurants and shops. Nicely presented and very clean, highly recommend to stay
Stayed 1 night in Jul 2024

10/10 Excellent

Mereana

Liked: Cleanliness, property conditions & facilities
Its amazing love the look of the whole room and suites. Everything complinets the rooms well.
Stayed 1 night in Jun 2024

10/10 Excellent

Jason

Stayed 1 night in May 2024

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
The receptionist was lovely. Very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Edmond

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

John

Traveled with partner
Rude aggressive receptionist. No view.
Stayed 5 nights in Mar 2024

8/10 Good

Gillian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Air con wasn’t working but otherwise a fabulous property and location
Stayed 1 night in Feb 2024

10/10 Excellent

Ann Marie

Liked: Cleanliness, room comfort

Exceptional

This is our second time staying here & it doesn't disappoint ,fabulous, spacious suites, Great location on the bay, close to all restaurants , the grounds are beautifully landscaped, secure underground parking, extremely friendly staff, would highly recommend
Stayed 3 nights in Feb 2024

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good coffee next-door and Terra restaurant very close. Loved being so close to everything and the beach. Comfortable clean room. The pool was great for some morning exercise. We were very happy with our short stay here.
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Alan

Liked: Cleanliness, room comfort

Lovely place - pity about the Wi-Fi

My wife and I stayed at the Waterfront Suites for three nights in October 2023. Our room was very nice and well-appointed, and the location was perfect. I would have rated it as five stars except for the very poor internet connection through the Wi-Fi. When I brought it up at reception, I was told to call an outside number (I have to say that the personnel were lovely – this is a management decision). As I didn't have a NZ phone, I had to call from reception. Of course, no one answered, and we had to put up with very slow, or non-existent internet access for our entire stay (I couldn’t even upload a single image). A good internet connection is essential these days, almost as important as electricity. Making the guest call a third-party service provider is akin to having to call the local electric company when the power is out. Waterfront management should improve the connection and take control of support.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tina

Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Liked: Cleanliness, property conditions & facilities
Great place we will be back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation and location!
Stayed 1 night in Jul 2023

10/10 Excellent

Kirstin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property 😊
Stayed 2 nights in Apr 2023

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