looks nice in photos but the beds are horrible the good part was the location which is very convenient. it is on a quiet street so there is very little noise. there is no one at the desk during the night .

Three of us stayed in one of the Murmuri's two bedroom, two bathroom residences. The staff was friendly at check-in, and a member of the staff walked with us from the Murmuri Hotel to the Murmuri Residence, about two easy blocks. Our apartment was clean and modern. The comfort of the bed was OK, but not great. Wish the mattresses were a bit more supportive. The bathrooms were very nice, no vinyl and nice fixtures; no issues with hot water. Noise from outside or other apartments was not an issue. Our apartment had a living room, terrace, and a kitchen with laundry. The washing machine was particularly nice as we didn't have to depart with a suitcase full of dirty clothes. We stayed four nights, and housekeeping came after the second night to clean, provide fresh towels and bed linens. We were impressed with the large size of the apartment: the living room and dining area were great. We couldn't believe that this apartment was less expensive than two regular rooms in the Murmuri Hotel. We ate breakfast only one morning at the Murmuri Hotel, and were disappointed. The food was adequate at best, the coffee not good. Overall, it was a typical hotel breakfast where you can eat as much as you would like, but nothing is particularly tasty. We would not recommend selecting the breakfast during your stay. You would be much better off and get way better food and coffee at El Fornet or the Mauri pastry shop, both only one block from the Murmuri. The Murmuri breakfast was so disappointing that I almost lowered the stars from five to four, but the rating is based on the apartment, not the breakfast. Overall, we were very pleased with the Murmuri Residence, which is in a great neighborhood in Eixample, and convenient for public transportation. Would gladly return on a future trip to Barcelona.

We were very happy we chose to stay at the Murmuri on Mercader (which is in a separate building a short walk from the Hotel Murmuri, where you will check in). What's good? Nice large suite (we brought our 20-something daughter, so were lucky to get the 2 bedroom unit that also had 2 bathrooms); clean and blissfully quiet at night (thanks to being on Mercader, which is a quiet side street); friendly and helpful staff, from our email inquiry before arriving until our checkout; big bathrooms with spacious walk-in showers; kitchenette (which we didn't use); perfectly located for walking around scenic Barcelona; and finally, a surprisingly good price for all this! So what's the caveat? We were informed on check-in that maid service would be provided every 3 days (although we could get it more often for an added cost). Sure enough, our sheets and towels were changed and toiletries replenished just once during our 5-nite stay. Now, we're environmentally conscious, and we often hang up our towels while traveling to avoid replacing them with clean ones daily. But once during a 5-nite stay? My suggestion: every other day would be more hospitable, and let seriously green guests know that if they want to keep re-using them, then just hang them up as usual.

We enjoyed 6 nights in the lovely 2 bedroom apartment. Very modern, well equiped with everything to make our stay comfortable and thorougly enjoyable. The hotel staff were only every a phone call away. It was very quiet being off the main street yet so central to everything. We felt very safe with great security and lovely restaurants just a couple of doors down. Amazing artwork on the walls, lovely bathrooms.... I could happily move in permanently! We didn't want to leave.

We stayed with our sons. The rooms were modern and sleek. The bathrooms were large and lux. The only thing was the hot water was a little unreliable. Other than that would stay here again. Fantastic location. Loved it!!!

This is no longer called Palou Suites, although it must've been in the past (see older Tripsdvisor reviews). Also, it's listed along within "bed and breakfast" category places, which it is not. I'll start with the many "positives." That includes customer service, which can make or break a stay. One person can lift a review from "very good" to "excellent." In Mr. Carlos Tito, Hotel Murmuri and its affiliated Mercader Flats are lucky to have a staff member who truly goes "above and beyond." Scheduled to arrive during this summer's taxi strike, I had questions about airport-to-hotel transport. Mr. Tito not only emailed immediate replies, but also, during the four nights prior to my arrival, sent updates on strike status, whether a car would be possible, which airport bus to take, at which stop to leave the bus, how the usual route was altered, and even emailed a detailed map. He was gracious, funny, and worked hard to ensure arrival on my first visit to Barcelona would go smoothly. During my stay, I went to thank him personally, but he was attentively focussed on getting a large late-arrival group settled into their rooms. If anyone reading this is lucky enough to meet him, your stay will start off perfectly. The apartment building is a 3 minute easy walk from check-in at Hotel Murmuri. Roberto of the front desk staff helped my grandson with multiple heavy suitcases. I doubt staff enjoys this task, especially with the 35 C.(95 F.) outside temperatures which Barcelona experienced in August, but Roberto handled it pleasantly, later patiently answering assorted questions. Roberto's day-shift colleague was also helpful and welcoming--apologies for not having noted her name. Our family's thanks to these Murmuri front desk people! Location is fantastic! It's on a quiet passage in beautiful Eixemple. Like most of the city, public transport is excellent from here. I loved this area, and worried less about Barcelona's infamous pickpockets who work crowds at the beach and in the streets of the Gothic Quarter, El Born, etc. While there are of course tourists in l'Eixemple, it seems an area of more local inhabitants than visitors. There are many places, both casual and formal, for coffee, drinks,meals. Cerviceria Catalana, one of Barcelona's best tapas restaurants, is around the corner from Mercader Apartments, on Carrer de Mallorca. Entering the Mercader building is via coded security gate. Exiting, you press a different button along the outside stairs. Have the staff show you! From our window, we saw several puzzled guests wondering how to leave, before we pointed to the "secret" button (-: The apartment itself isbright, high-ceilinged, decorated in black and white. The building's renovated exterior is beautiful; the inside is modern almost to the point of acking "character." On the other hand, sometimes that's exactly what you want. Having just left a month-long Airbnb apartment stay in the Gothic Quarter, my kids were in heaven stepping into the crisp cool modernity of the Murmuri flat. Although the living/dining/kitchen area was smaller than expected based on website photos, it's adequate. There are loads of electrical outlets for device chargers. The TV includes Netflix (in English) in contrast to places we stayed during this trip had only Spanish language stations. The master bedroom suite with its attached bathroom is great. The other bedroom had both twin and "trundle" beds. Beds are comfortable. Both spacious bathrooms have thick soft large towels, hand-held and "rain shower" sprays, and toiletries (bath gel, shampoos, soap). Water sometimes took a few minutes to warm up, and it took a few tries to figure out the controls. There are heated towel racks. There's plenty of storage area on shelves and/or closets in both bedrooms and bathrooms. The air-conditioner cooling was fantastic in all rooms.he draperies kept the sunlight out of the rooms, the thick windows and ac kept out the heat. Wifi was usually good. The one time it wasn't available, it was fixed by that afternoon. The flat was very quiet, with only rare noise of a door slamming. Despite being the ground foo, we hard no footsteps or voices from above. Value: Including taxes in peak summer season this two bedroom, two bathroom flat cost $400/night which seemed high until realizing that even basic Barcelona hotels in peak tourist season often charge $200/night for two people in one small room! Some things that could be improved: There's inconsistency between information from the central reservation office at the Majestic Hotel Group (whose staff were great about answering assorted email enquiries) and what the reality is at the flat. This is a suggestion for better communication between the managers at the group's individual hotels and the central office. For example, I received an email stating there's a shared rooftop terrace for all guests (in addition to the private terrace at a few flats) at the Mercader building. There is no shared terrace(not that we would have used it in the heat.) Although Murmuri and Mercader are part of the Majestic Hotel Group, and I'd read that guests in one facility can enjoy the facilities (rooftop bars, swimming pools, etc) of all the group's hotels, I learned upon arrival that I'd misunderstood: the swimming pool Mercader guests may use is at Hotel Midmost past Place Catalunya at the border of the Barri Gothic (about a 15 minute walk) not at the nearer Hotel Majestic. Checkout time written on my printout from central reservation office was noon; a Murmuri front desk staff member told us checkout was 11:00 a.m. (Since I had the noon checkout time in writing, we advised the hotel we'd be out at noon.) There's no front desk person in the lobby of the flats (i.e no doorman, etc.) Not a problem, but something to know. There's a phone in the lobby-- you dial 800 to get to the hotel desk if needed. It was always answered promptly. Our flat was right next to the lobby, so it was like a big second living room for me ...but what if you needed to reach the hotel desk immediately and couldn't? There's no internal phone in the flats with which to reach the front desk of the hotel. Perhaps it's a cultural difference, but when I've rented a holiday flat, there have always been a few helpful items to start you off on your first day(tea/coffee/paper towels). There were not present at Mercader. There's a "pod"coffee maker, but no "starter pack" of even a few coffee pods, let alone creamer or sugar! Since hotels with in-room coffee=makers have actual coffee, why not have a few in the flat? The front desk man said they never supply them...apartment guests go to the local grocery store and buy their own pods from day one. While the bathrooms have typical hotel toiletries, there's no hotel-like small pack of coffee or tea. There's no microwave oven, which means that warming food involves turning on the oven, which heats the entire room. There's a washing machine in the kitchen area--a great benefit. There's no clothes dryer machine, but there is a large drying rack, and warm towel racks. There are no instructions explaining the electrical appliances. Instructions would be helpful as some of the "universal" icons on the controls made no sense, so that using appliances including towel warmers, or even shower fixtures, was hit or miss. Strongly recommend that management puts together a file of instructions and/or appliance manuals in assorted languages, such as I've seen in all other flats I've rented in both Europe and the USA. The inaccessibility of items shelves in the kitchen cabinets is very, very frustrating ! Items used every day, such as glasses, were impossible for me, height 5'2"/ 157 cm to reach. It's as if the flat was designed by and for giants! There's no step-stool available--having one would help, since it is too late to change the position of the extremely high cabinets. Seriously, without two tall family members, the experience of benign the flat would've been much less positive. It's a mystery how the housekeepers can place plates and glasses in the kitchen cabinet, or towels on the elevated shelf rack in the shower enclosure. On first look, the flat looked perfectly clean. Later, I (with help from tall family) got a glass that was badly smudged with fingerprints and water drips. then, during one day's housekeeping, tile areas in both bathrooms and kitchen were mopped and after the housekeeper left, the odor of sour, foul, mildewed bucket water and cleaning mop sponge floated through the air. It was so strong and unpleasant that I got a towel, put bath gel on it, and re-wiped the floors. to eliminate the unpleasant strong odor. The sponge/mop must not have been properly sanitized or cleaned for days. Upon hearing this, front desk staff apolgized,saying she would inform the housekeeping supervisor. Based on the great interaction with hotel staff, I'm sure this was resolved. Overall, Mercader Apartments are a great place in Barcelona, in particular for families or groups of 4 -5 people, but with a few things to be aware of before your stay.

Mrs East, Toddler London and I spent a week at Murmuri Residences in June, while on our big adventure. After a devastating AirBnB scam, we booked this accommodation due to location and that it was an apartment. We stayed in #20 -- it was amazing. Location: perfect, you can't ask for more Service: impeccable - you check in at the hotel, and are welcome to use their facilities; the porter then carries your bags the 3 minute walk to the residence Room (apartment): clean, spacious and fully equipped. We enjoyed it so much and felt right at home. It's also very quiet and on a calm street with little traffic if any. Housekeeping was impressive; the ladies came on time each day and tidied up the whole apartment. I can't recommend Murmuri Residences highly enough. Our whole family enjoyed it tremendously.

We stayed here to attend the Grand Prix in May. Since we made the booking the hotel had changed ownership and we now had to check at the other hotel Murmuri which is a few minutes walk away. We were a little early but they accommodated by having our room finished earlier so we could get in. We were escorted to the property which was helpful. The hotel isn’t very secure as it’s behind a gate which you receive the code for. We had room 30 which has a huge terrace spanning the length of the room. It had two bedrooms and two full bathrooms, a small living room with a two seater sofa, a table and chairs and a kitchen. All Very contemporary. There are not really any English channels on the tv but you can use Netflix. It’s about a fifteen minute walk to playa de Catalunya and the tube is only a few minutes walk away and a very easy and cheap to use. Overall we had a great stay and would definitely recommend it.

Our family of 4 had a wonderful 6-night stay in a 2-bedroom apartment on the second floor. The apartment was spacious, bright, clean and very comfortable. The daily housekeeping was excellent. My only suggestion for housekeeping is to provide a shower cap. I did not feel the absence of a staffed reception onsite at the apartment building. All our needs were met promptly. One day, the hot water seemed to stop. We called the reception and they attended to the problem promptly. A call to the reception was all it took to arrange for taxis when we needed them. The apartment building is on a quiet street off Rambla Catalunya. The Murmuri Hotel, where the reception counter is based, is just around the corner. There are plenty of places nearby for breakfast and other meals. We found it convenient to shop at the stores nearby and drop off our shopping at the apartment, before heading out for sightseeing. The building location is excellent. On many days we could walk to the sights without needing any public transport. We would be very happy to stay here again.