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Cristalino Lagoon Front Hotel Restaurant & SPA

4.5 star property
Adults-only hotel with 2 outdoor pools and a full-service spa
VIP Access

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Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
Property preview
Interior
Aerial view
1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
511 Costera, Bacalar, QROO, 77933
  • Place, Lake Bacalar
    ‪16 min walk‬
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Municipal Spa of Bacalar
    ‪7 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪61 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(6 reviews)
  • 484 sq ft
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)
  • 484 sq ft
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

9.8 out of 10
Exceptional
(6 reviews)
  • 484 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite Partial Lagoon View

  • 484 sq ft
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bacalar

Located within a 5-minute walk of Cenote Esmeralda, Cristalino Lagoon Front Hotel Restaurant & SPA is within a mile (2 km) of Lake Bacalar. This 20-room, 4.5-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Lake Bacalar - 16 min walk - 0.9 miles
  • Cenote Cocalitos - 4 min drive - 0.9 miles
  • Cenote Azul - 4 min drive - 1.2 miles
  • Municipal Spa of Bacalar - 7 min drive - 1.8 miles
  • Laguna Bacalar Ecological Park - 8 min drive - 2.5 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Enamora - ‬5 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Blu Beach Club - ‬6 min drive
  • ‪Papitos - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Adults-only hotel with 2 outdoor pools and a full-service spa
Built in 2023, the brand new Cristalino Lagoon Front Hotel Restaurant & SPA offers a full-service spa, 2 outdoor pools, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this adults-only hotel include a terrace and a garden.
32-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Tempur-Pedic beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, espresso makers, and laptop-compatible safes. Housekeeping is available on request.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Cristalino. Services include deep-tissue massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open select days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Kayaking
  • Paddleboard

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • 4 buildings
  • Built in 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 16
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Long-term renters welcome.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

Is free cancellation available at Cristalino Lagoon Front Hotel Restaurant & SPA?

Cristalino Lagoon Front Hotel Restaurant & SPA provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see close to Cristalino Lagoon Front Hotel Restaurant & SPA?

This hotel is located in Bacalar, a short 16-minute walk from Lake Bacalar and also 16 minutes on foot from Cenote Cocalitos. You'll also find Cenote Esmeralda and Cenote Negro less than a mile away.

Will I be able to park at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yes, uncovered self parking is offered for free at the hotel.

Is there a spa at Cristalino Lagoon Front Hotel Restaurant & SPA?

Spa Cristalino is the hotel's full-service spa and services include deep-tissue massages. The spa is not open daily but only on select days.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a casino?

No, Cristalino Lagoon Front Hotel Restaurant & SPA doesn't have a casino.

Is there an indoor pool at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Cristalino Lagoon Front Hotel Restaurant & SPA a good place to stay for couples?

This adults-only hotel offers many amenities for couples, including Champagne service as well as 2 outdoor pools and a bar.

Are there hot tubs at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, but this hotel does have a steam room.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a restaurant that serves breakfast?

Yes, Cristalino Lagoon Front Hotel Restaurant & SPA serves continental breakfast each morning for a surcharge from its restaurant.

Will Cristalino Lagoon Front Hotel Restaurant & SPA allow pets to stay for free?

No, pets and service animals aren't allowed at Cristalino Lagoon Front Hotel Restaurant & SPA.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Cristalino Lagoon Front Hotel Restaurant & SPA?

The closest major airport to Cristalino Lagoon Front Hotel Restaurant & SPA is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23.5 mi away (36 minutes by car). Another top airport is Corozal (CZH), which is around 19.1 mi away.

Are there rooms with balconies that I can book at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy lagoon views.

Reviews

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 146 out of 168 reviews
Rating 8 - Good. 19 out of 168 reviews
Rating 6 - Okay. 2 out of 168 reviews
Rating 4 - Poor. 0 out of 168 reviews
Rating 2 - Terrible. 1 out of 168 reviews

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , amazing rooms clean and comfort . AC is amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Carina, Etobicoke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Cristalino Lagoon Front Hotel Restaurant & SPA was absolutely wonderful. The property is stunning, with breathtaking views of the lagoon that create a peaceful and relaxing atmosphere. Everything was spotless – the rooms, common areas, and pool were all kept immaculately clean, which really added to the comfort of our stay. The staff went above and beyond to make us feel welcome. From the warm check-in experience to the attentive service throughout our stay, every interaction was friendly, professional, and genuine. They were always available to answer questions or provide recommendations, and their hospitality made us feel truly cared for. We also loved the on-site restaurant. The food was fresh, beautifully presented, and offered a nice variety of dishes alittle overpriced but delicious food and nice presentation. It was a highlight of our stay to enjoy delicious meals while overlooking the lagoon. Overall, Cristalino Lagoon Front Hotel exceeded our expectations in every way. It’s the perfect mix of comfort, beauty, and outstanding service. We highly recommend this hotel and would definitely return!
Stayed 2 nights in Jul 2025

10/10 Excellent

Agustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything from clean to updated, with unbelievable views of the lagoon, the staff is just amazing, their restaurant has a very delicious fresh great section of food and drinks. Cristalino will definitely return with joy knowing the paradise and peace you have to offer.
Stayed 5 nights in Aug 2025

10/10 Excellent

Yemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location and very well thought through design.
Stayed 1 night in Aug 2025

2/10 Terrible

jose salim, mexico city

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tengan cuidado con este hotel. Terrible experiencia con el trato en este Hotel ya que con engaños nos robaron el dinero pagado por la estancia. Mi error, no haber leído la letra chiquita y llegue con un bebe de 1 año. Tenia reservadas dos habitaciones, en cuanto vieron al bebe, inició el mal trato, cortantes me dijeron que no aceptaban niños y que pidiera mi reembolso a Expedia, me retiraron el agua que me habían dado y me urgieron a irme. Tramite mi reembolso con Expedia y el hotel se negó a hacer la devolución de los 2,331.88 USD que pagué. No me regresaron un solo dólar, se robaron todo mi dinero.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has to be the friendliest staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Super bonito la vista al la Laguna y muy tranquilo
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Tracy

Stayed 3 nights in Jul 2025

10/10 Excellent

Andre

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What wonderful and pleasant location. Directly on the Lagoon and right next to Cenote Esmeralda. Restaurant serves excellent food and tasty drinks. Our room was wonderful. It was cleaned daily and turn down service was included. The staff greets you with genuine hospitality and are extremely helpful. The Centro (town) is only 1.6 miles away.
Stayed 7 nights in Jun 2025

8/10 Good

Yameli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó el lugar donde está localizado el hotel. Justo al lado del Cenote Azul, con un acceso a la laguna fácil y que permite apreciar su belleza y colores.
Stayed 3 nights in May 2025

10/10 Excellent

Tyler, Cowichan Bay

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in the absolute best part of the lake, next to the
Stayed 4 nights in May 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

Serhiy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very romantic place to stay , amazing stuff
Stayed 2 nights in May 2025

10/10 Excellent

Ana Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is friendly and kind, the food is excellent, the place incredible!!!
Stayed 4 nights in May 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in May 2025

10/10 Excellent

kicho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with an amazing view of the laguna
Stayed 2 nights in Apr 2025

10/10 Excellent

MARCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property. It was right on the lake and they had paddle boards and kayaks available for guests at no cost. Had a great vacation and will definitely return. Highly recommended.
Stayed 7 nights in Apr 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place !
Stayed 2 nights in Apr 2025

10/10 Excellent

Tyrone Nevada, Kingston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

jamillet

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the first time and it was beautiful. Great food and drinks. Room was small but nice with a great view of the pool and lagoon. Staff were very friendly and helpful. The reception staff had great service and offered a great welcoming atmosphere.
Stayed 3 nights in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit Bacalar

Beautiful condo!!
Stayed 1 night in Mar 2025

10/10 Excellent

Jody

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Experience at Cristalino – The Best Hotel in Bacalar! Cristalino exceeded all my expectations! From the moment we arrived, the customer service at check-in and in the restaurant was outstanding. The hotel is safe, quiet, and incredibly relaxing, making it the perfect getaway. The rooms were comfortable, the food was excellent, and the overall atmosphere was just what we were looking for. One of the highlights was the easy access to the water—you can literally walk in and reach a boat tour hotspot. Plus, they provide kayaks, which made exploring the lagoon even more enjoyable. We didn’t know it at first, but this property actually sits on one of the seven cenotes in the Bacalar Lagoon, which made our stay even more special. The location is also ideal—just a short 5-minute drive to the center of Bacalar, where you’ll find great restaurants and shopping. I was told multiple times that this is the best hotel in Bacalar, and they absolutely delivered. I will definitely be returning!
Stayed 4 nights in Mar 2025

8/10 Good

Hector

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We asked for a kayak and never was it provided. They also booked us in the wrong sailing tour.
Stayed 2 nights in Mar 2025

10/10 Excellent

Brit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and professional and went out of their way to make my stay more comfortable. Thank you, Viridiana and Betxabe! I thoroughly enjoyed my stay and would recommend to all. If you can stay on a Wednesday, when lake activities pause for the day, it is SO peaceful and serene at Cristalino. The room was so comfortable and I enjoyed the local aromatherapy toiletries. My only recommendation would be to add slippers in the room. I won’t hesitate to book at Cristalino the next time I am in Bacalar.
Stayed 1 night in Mar 2025