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Sheraton Austin Hotel at the Capitol

3.5 out of 5.0

Recent guest reviews

The cleaning staff completely ignored our request to clean our room as we were leaving, we also mentioned that the toilet was clogged and they did nothing about it. When we came back, we noticed that nothing was done, we had to call the front desk and request to send someone again to look at the toilette and to send house keeping to clean our room. The TV was old and outdated so was the mattress. We were placed in a Handicap friendly room, which is ok but we were limited in chiars in the room which kinda sucked since it was me and my girlfriend. Overall the expiriance was just ok, don't think ill be coming back.

My flight was delay due to the weather. Staff were amicable and made sure I had late check-out to comp. for the late arrival.

Air Condition did not work. Neither did the fan. It was peak Summer and I couldnt sleep whole night.

The hotel was very nice. Everything is generally walking distance and the staff is very friendly and acommodating.

Greeted with professional front desk staff,the bar and dining are was under staff for such big hotel.

My Orbitz reservation included continental breakfast for 2. However, the hotel charged me for breakfast with a charge to my credit card that appeared after I had left. I called accounting, and they indicated that the charged would be reversed. After 4 weeks, this charge has not been reversed. This was not a good experience. In addition, my room was not ready at 3:00 PM. After waiting and receiving the key, I was sent to a room with the door open and that was not clean. Had to come back to reception for another room and key. The hotel reversed hotel parking for this (which was good). The hotel is well located but old and in my opinion understaffed and oversold.

Very happy with the staff, the hotel and the room. I slept better than I do in my own bed. The only thing I was not happy about was that when I tried to connect to the hotel's wifi, there was a message that I was going to have to pay to get connected. I was also not at all pleased with the overnight parking fee in the garage. I realize that downtown parking space is at a premium, but come on. What I though was a "great" deal through Orbitz had addded on costs that did not make it great. I would have booked somewhere else had I know about the add-on fees.

The hotel is very nice and is only a short walk away to the Capital. The room was clean and we had a view of downtown. The hotel's restaurant has very good breakfast and we always left full.

close to the Capitol. Franklins bbq right down the street. During bad weather, convenient indoor pool and jacuzzi.

Pague dos moches pero me retiré y solo estuve 1 noche, el hotel está muy sucio y falta de mantenimiento, huele muy mal las habitaciones

The hotel is undergoing a major lobby renovation, but our room was very clean and we were on the quiet side of the hotel overlooking the creek and Capital. Only disappointment was there was no lobby food services since it was undergoing renovation.

Staff was excellent at front desk, restaurant and room service cleaning.

The hotel and staff were great. It had everything we needed as far as dining and Starbucks in the hotel. We were there to tour the State Capital and the hotel was within walking distance we did not have to use are car until we checked out. a major plus!

the hotel was very nice, no airport shuttle, no shuttle to convention center, no refrigerator, not a good value for the price. very very nice though

Excessive noise in the room. Very small room and poor bath room facilities.

great weekend get away with friends in Austin, tx.

This hotel was not up to Sheraton standards. Needs a lot of improvement from staff to the cleanliness of the room.

Room was dated, amenities left a ton to be desired and relative to other similarly priced hotels it was dirty. Staff was friendly and the location is decent,

Staff was super friendly and we ordered room service and it was great!

Very nice experience, were able to check in early to a clean and fresh room. Staff was friendly and helpful, location is great specially if you are looking for nightlife fun.

701 E 11th Street Austin TX

Hotel highlights

  • Walking distance to Texas State Capitol and Governor's Mansion
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool and indoor pool

Sheraton Austin Hotel at the Capitol places you in Downtown Austin, within a leisurely stroll of popular sights such as Texas State Capitol and Governor's Mansion. This 3.5-star hotel welcomes guests with 367 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center. Located in central Austin, the hotel is also near Blanton Museum of Art and Bob Bullock Texas State History Museum.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 367 air-conditioned rooms feature private yards, coffee makers, and free newspapers. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries, and pillowtop beds with down comforters ensure a restful night. Safes, phones, and ironing boards are also standard.


Property features

Sheraton Austin Hotel at the Capitol features an indoor pool, an outdoor pool, and a 24-hour fitness center. Valet parking is available for USD 38.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and 15 meeting rooms.

Room options

Club Double Room, Business Lounge Access

Full 2 | Sleeps 4

Club Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 3

Superior Double Room

Full 2 | Sleeps 4

Superior Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Sheraton Austin Hotel at the Capitol

Everyone (11) Business (12) Couples (41) Family (17) Other (3) Friends (14)
2

never again.....

Everyone

The cleaning staff completely ignored our request to clean our room as we were leaving, we also mentioned that the toilet was clogged and they did nothing about it. When we came back, we noticed that nothing was done, we had to call the front desk and request to send someone again to look at the toilette and to send house keeping to clean our room. The TV was old and outdated so was the mattress. We were placed in a Handicap friendly room, which is ok but we were limited in chiars in the room which kinda sucked since it was me and my girlfriend. Overall the expiriance was just ok, don't think ill be coming back.

By , from Texas on Jan 2, 2018

Review comment responded on Jan 5, 2018

First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We are certainly disappointed to know that we failed to meet your expectations on so many levels. I can assure you that we have addressed your valued feedback with our Housekeeping team, who will look to provide a much higher level of service in the future. We hope that you'll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay the next time around.

5

nice, clean, and friendly staff

Everyone

My flight was delay due to the weather. Staff were amicable and made sure I had late check-out to comp. for the late arrival.

By on Dec 18, 2017

Review comment responded on Dec 19, 2017

Thank you for choosing The Sheraton Austin Hotel at The Capitol. We're glad you enjoyed your stay and hope you will stay with us again should your travels bring you back to Austin

2

not as expected for a sheraton

Everyone

Air Condition did not work. Neither did the fan. It was peak Summer and I couldnt sleep whole night.

By on May 18, 2017

4

nice hotel, close to city center.

Everyone

The hotel was very nice. Everything is generally walking distance and the staff is very friendly and acommodating.

By on May 11, 2017

4
Everyone

Greeted with professional front desk staff,the bar and dining are was under staff for such big hotel.

By on Apr 16, 2017

2

continental breakfast

Everyone

My Orbitz reservation included continental breakfast for 2. However, the hotel charged me for breakfast with a charge to my credit card that appeared after I had left. I called accounting, and they indicated that the charged would be reversed. After 4 weeks, this charge has not been reversed. This was not a good experience. In addition, my room was not ready at 3:00 PM. After waiting and receiving the key, I was sent to a room with the door open and that was not clean. Had to come back to reception for another room and key. The hotel reversed hotel parking for this (which was good). The hotel is well located but old and in my opinion understaffed and oversold.

By on Mar 16, 2017

4

great location

Everyone

Very happy with the staff, the hotel and the room. I slept better than I do in my own bed. The only thing I was not happy about was that when I tried to connect to the hotel's wifi, there was a message that I was going to have to pay to get connected. I was also not at all pleased with the overnight parking fee in the garage. I realize that downtown parking space is at a premium, but come on. What I though was a "great" deal through Orbitz had addded on costs that did not make it great. I would have booked somewhere else had I know about the add-on fees.

By on Dec 13, 2016

4

close to downtown

Everyone

The hotel is very nice and is only a short walk away to the Capital. The room was clean and we had a view of downtown. The hotel's restaurant has very good breakfast and we always left full.

By , from G on Aug 30, 2016

3

downtown austin

Everyone

close to the Capitol. Franklins bbq right down the street. During bad weather, convenient indoor pool and jacuzzi.

By on Aug 23, 2016

4

nice austin visit

Everyone

The hotel is undergoing a major lobby renovation, but our room was very clean and we were on the quiet side of the hotel overlooking the creek and Capital. Only disappointment was there was no lobby food services since it was undergoing renovation.

By , from Dallas, Texas on Feb 29, 2016