- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Sheraton Austin Hotel at the Capitol
3.5 out of 5.0Enter your dates to see prices
Sheraton Austin Hotel at the Capitol
3.5 out of 5.0
3.8
out of 5
Average Guest Review
See all 100 reviews
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Recent guest reviews
I was in Austin for a work conference while staying at the Sheraton - the hotel is in a great location with easy walking distance to the river, 6th street, etc. The lobby and gym were in nice condition. They were unable to accommodate early check in despite calling in advance (I recognize this is somewhat out of their control and based on room availability), but and also did not clean our room despite being at a conference all day and not returning until ~5pm on our second night at the hotel.
I have to say, I have never written a review about a hotel - but I am just so saddened by my stay. First, it is vastly overpriced for the amount of space and quality of room that you will be getting. While the lobby and the public areas are very beautiful, clean, and well kept, the rooms are atrocious. I understand that they will be renovating the rooms soon (because there are signs all over) but the mattresses are old and hard, and the blankets are easily from the 90's. When you pay for a hotel, you spend most of the time in your room, so I feel the price was not justified. My room had what looked to be like crayon on the wall behind the desk area. I also requested to switch rooms when I first arrived, because there was a very strong smell from the hallway area that was coming into my room - and it gave me a horrible headache. They stated that they were fully booked, but when I checked if there were still reservations on Orbitz for that night, there was. I then was having a problem with the lights flickering in the bathroom and there was one lightbulb that was completely out - which was never fixed the duration of my stay. I ended up having to say an extra night, and I just went to a different hotel because of the way I was treated and the quality of the room and the staff.
The cleaning staff completely ignored our request to clean our room as we were leaving, we also mentioned that the toilet was clogged and they did nothing about it. When we came back, we noticed that nothing was done, we had to call the front desk and request to send someone again to look at the toilette and to send house keeping to clean our room. The TV was old and outdated so was the mattress. We were placed in a Handicap friendly room, which is ok but we were limited in chiars in the room which kinda sucked since it was me and my girlfriend. Overall the expiriance was just ok, don't think ill be coming back.
My flight was delay due to the weather. Staff were amicable and made sure I had late check-out to comp. for the late arrival.
Air Condition did not work. Neither did the fan. It was peak Summer and I couldnt sleep whole night.
The hotel was very nice. Everything is generally walking distance and the staff is very friendly and acommodating.
Greeted with professional front desk staff,the bar and dining are was under staff for such big hotel.
My Orbitz reservation included continental breakfast for 2. However, the hotel charged me for breakfast with a charge to my credit card that appeared after I had left. I called accounting, and they indicated that the charged would be reversed. After 4 weeks, this charge has not been reversed. This was not a good experience. In addition, my room was not ready at 3:00 PM. After waiting and receiving the key, I was sent to a room with the door open and that was not clean. Had to come back to reception for another room and key. The hotel reversed hotel parking for this (which was good). The hotel is well located but old and in my opinion understaffed and oversold.
Very happy with the staff, the hotel and the room. I slept better than I do in my own bed. The only thing I was not happy about was that when I tried to connect to the hotel's wifi, there was a message that I was going to have to pay to get connected. I was also not at all pleased with the overnight parking fee in the garage. I realize that downtown parking space is at a premium, but come on. What I though was a "great" deal through Orbitz had addded on costs that did not make it great. I would have booked somewhere else had I know about the add-on fees.
The hotel is very nice and is only a short walk away to the Capital. The room was clean and we had a view of downtown. The hotel's restaurant has very good breakfast and we always left full.
close to the Capitol. Franklins bbq right down the street. During bad weather, convenient indoor pool and jacuzzi.
Pague dos moches pero me retiré y solo estuve 1 noche, el hotel está muy sucio y falta de mantenimiento, huele muy mal las habitaciones
The hotel is undergoing a major lobby renovation, but our room was very clean and we were on the quiet side of the hotel overlooking the creek and Capital. Only disappointment was there was no lobby food services since it was undergoing renovation.
Staff was excellent at front desk, restaurant and room service cleaning.
The hotel and staff were great. It had everything we needed as far as dining and Starbucks in the hotel. We were there to tour the State Capital and the hotel was within walking distance we did not have to use are car until we checked out. a major plus!
the hotel was very nice, no airport shuttle, no shuttle to convention center, no refrigerator, not a good value for the price. very very nice though
Excessive noise in the room. Very small room and poor bath room facilities.
great weekend get away with friends in Austin, tx.
This hotel was not up to Sheraton standards. Needs a lot of improvement from staff to the cleanliness of the room.
Room was dated, amenities left a ton to be desired and relative to other similarly priced hotels it was dirty. Staff was friendly and the location is decent,
Hotel highlights
- Walking distance to Texas State Capitol and Governor's Mansion
- Free WiFi in public areas
- Onsite dining
- Outdoor pool and indoor pool
Sheraton Austin Hotel at the Capitol places you in Downtown Austin, within a leisurely stroll of popular sights such as Texas State Capitol and Governor's Mansion. This 3.5-star hotel welcomes guests with 367 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center. Located in central Austin, the hotel is also near Blanton Museum of Art and Bob Bullock Texas State History Museum.
Dining
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Rooms
All 367 air-conditioned rooms feature private yards, coffee makers, and free newspapers. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries, and pillowtop beds with down comforters ensure a restful night. Safes, phones, and ironing boards are also standard.
Property features
Sheraton Austin Hotel at the Capitol features an indoor pool, an outdoor pool, and a 24-hour fitness center. Valet parking is available for USD 38.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and 15 meeting rooms.
Guest reviews for Sheraton Austin Hotel at the Capitol
good location, service could be improved
Everyone
I was in Austin for a work conference while staying at the Sheraton - the hotel is in a great location with easy walking distance to the river, 6th street, etc. The lobby and gym were in nice condition. They were unable to accommodate early check in despite calling in advance (I recognize this is somewhat out of their control and based on room availability), but and also did not clean our room despite being at a conference all day and not returning until ~5pm on our second night at the hotel.
very upsetting
Everyone
I have to say, I have never written a review about a hotel - but I am just so saddened by my stay. First, it is vastly overpriced for the amount of space and quality of room that you will be getting. While the lobby and the public areas are very beautiful, clean, and well kept, the rooms are atrocious. I understand that they will be renovating the rooms soon (because there are signs all over) but the mattresses are old and hard, and the blankets are easily from the 90's. When you pay for a hotel, you spend most of the time in your room, so I feel the price was not justified. My room had what looked to be like crayon on the wall behind the desk area. I also requested to switch rooms when I first arrived, because there was a very strong smell from the hallway area that was coming into my room - and it gave me a horrible headache. They stated that they were fully booked, but when I checked if there were still reservations on Orbitz for that night, there was. I then was having a problem with the lights flickering in the bathroom and there was one lightbulb that was completely out - which was never fixed the duration of my stay. I ended up having to say an extra night, and I just went to a different hotel because of the way I was treated and the quality of the room and the staff.
Review comment
The Sheraton Austin Hotel at The Capitol responded on Mar 8, 2018
Thank you for your feedback. We have shared your comments with the team and are working to make sure we provide a level of service worthy of our guests. We wish you the best in travels!
never again.....
Everyone
The cleaning staff completely ignored our request to clean our room as we were leaving, we also mentioned that the toilet was clogged and they did nothing about it. When we came back, we noticed that nothing was done, we had to call the front desk and request to send someone again to look at the toilette and to send house keeping to clean our room. The TV was old and outdated so was the mattress. We were placed in a Handicap friendly room, which is ok but we were limited in chiars in the room which kinda sucked since it was me and my girlfriend. Overall the expiriance was just ok, don't think ill be coming back.
Review comment
PR Manager responded on Jan 5, 2018
First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We are certainly disappointed to know that we failed to meet your expectations on so many levels. I can assure you that we have addressed your valued feedback with our Housekeeping team, who will look to provide a much higher level of service in the future. We hope that you'll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay the next time around.
nice, clean, and friendly staff
Everyone
My flight was delay due to the weather. Staff were amicable and made sure I had late check-out to comp. for the late arrival.
Review comment
The Sheraton Austin Hotel at The Capitol responded on Dec 19, 2017
Thank you for choosing The Sheraton Austin Hotel at The Capitol. We're glad you enjoyed your stay and hope you will stay with us again should your travels bring you back to Austin
not as expected for a sheraton
Everyone
Air Condition did not work. Neither did the fan. It was peak Summer and I couldnt sleep whole night.
nice hotel, close to city center.
Everyone
The hotel was very nice. Everything is generally walking distance and the staff is very friendly and acommodating.
Everyone
Greeted with professional front desk staff,the bar and dining are was under staff for such big hotel.
continental breakfast
Everyone
My Orbitz reservation included continental breakfast for 2. However, the hotel charged me for breakfast with a charge to my credit card that appeared after I had left. I called accounting, and they indicated that the charged would be reversed. After 4 weeks, this charge has not been reversed. This was not a good experience. In addition, my room was not ready at 3:00 PM. After waiting and receiving the key, I was sent to a room with the door open and that was not clean. Had to come back to reception for another room and key. The hotel reversed hotel parking for this (which was good). The hotel is well located but old and in my opinion understaffed and oversold.
great location
Everyone
Very happy with the staff, the hotel and the room. I slept better than I do in my own bed. The only thing I was not happy about was that when I tried to connect to the hotel's wifi, there was a message that I was going to have to pay to get connected. I was also not at all pleased with the overnight parking fee in the garage. I realize that downtown parking space is at a premium, but come on. What I though was a "great" deal through Orbitz had addded on costs that did not make it great. I would have booked somewhere else had I know about the add-on fees.
close to downtown
Everyone
The hotel is very nice and is only a short walk away to the Capital. The room was clean and we had a view of downtown. The hotel's restaurant has very good breakfast and we always left full.
Thank you for your feedback. We apologize that we could not accomodate the early check-in request. We have also shared your feedback with our housekeeping team and they are working to improve the level of service they offer.