Great location. Friendly staff. Clean rooms.
I was very upset with the staff. We had to call multiple times to get toilet paper delivered. They checked the bathroom before giving us the paper as well. They also wouldn’t deliver water to us. I don’t think I would stay here again.
Close to downfown area. Smells great in the lobby. Front desk kind and friendly. Bed was very comfortable and temperature in the room adjusts to your liking. The $30 per night additional charge to self-park our car in the hotel's own lot was excessive to me. Not to mention slick as it was not clearly disclosed at the time of booking.
Great location. Room was nice and had a refrigerator.
Everything was great except for the ongoing frustration of trying to get in and out of the parking garage. My room key only worked sometimes trying to get in and never when I was trying to get out
Garage elevator broken. Staff warned that I may get stuck in the room elevator. My sink didn’t work, no water. Staff was rude when I asked to change rooms.
Bed/pillows/bedding weren’t super comfortable and you could hear the pipes quietly moaning pretty constantly, but beyond that it was a great stay! Staff was friendly and helpful and it was clean. On par with what you’d expect from a Sheraton.
great place,great location, friendly staff walking distance from 6th, rainey, and cool brunch spots On a cool little creek with nice sitting area and a cool bar “The Yard”
Located in Downtown Austin, Sheraton Austin Hotel at the Capitol is within a 10-minute walk of popular sights such as University of Texas at Austin and Sixth Street. This 3.5-star hotel has 367 guestrooms and offers an outdoor pool, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. To-go breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.
42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries, and pillowtop beds with down comforters ensure a restful night. Coffee makers, free newspapers, and free local calls are also standard. Housekeeping is available on request.
Sheraton Austin Hotel at the Capitol features an indoor pool, an outdoor pool, and a 24-hour gym. Valet parking is offered for USD 49 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Great location. Friendly staff. Clean rooms.
I was very upset with the staff. We had to call multiple times to get toilet paper delivered. They checked the bathroom before giving us the paper as well. They also wouldn’t deliver water to us. I don’t think I would stay here again.
Noreena, The issues that you experienced while in-house with us does not reflect the standard that we hold ourselves to in regards to the service that we strive to provide to all of our guests. Please accept my sincerest apologies for the delays in following through in your requests and should you find yourself traveling to Austin again, I would to be granted the opportunity to demonstrate to you the level of hospitality that we are truly capable of! Simply ask for John when reaching out to the hotel and I will be more than happy to assist you in the future!
Close to downfown area. Smells great in the lobby. Front desk kind and friendly. Bed was very comfortable and temperature in the room adjusts to your liking. The $30 per night additional charge to self-park our car in the hotel's own lot was excessive to me. Not to mention slick as it was not clearly disclosed at the time of booking.
Dear Megan, Thank you for choosing to stay at the Sheraton Austin Hotel at the Capitol and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent fee miscommunication. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us!
Great location. Room was nice and had a refrigerator.
Dear Dilan, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon
Everything was great except for the ongoing frustration of trying to get in and out of the parking garage. My room key only worked sometimes trying to get in and never when I was trying to get out
Dear Scott, Thank you for your review. We will share this with the hotel team to let them know how we are doing. We will also chat with the parking garage maintenance team to prevent any issues like this from happening in the future. Thanks for staying with us !
Garage elevator broken. Staff warned that I may get stuck in the room elevator. My sink didn’t work, no water. Staff was rude when I asked to change rooms.
Thank you for a taking a moment to share feedback about your experience. It's disappointing to learn you did not receive the experience you deserve and we will be sure to address this matter with the team internally.
It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – you! Look forward to seeing you back at the Sheraton Austin at the Capitol!
Dear Jason, Having you at Sheraton Austin Hotel at the Capitol with us was so wonderful! We are very happy to hear that we met your expectations with our friendly team and dedication to cleanliness. It is our hope that you will keep us in mind for the future as we would love for you to come back and spend some more time with us!