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DoubleTree Suites by Hilton Austin

3.0 out of 5.0
Overview Reviews Amenities & Policies
303 W 15th Street, Austin, TX
1-844-663-2269
4.1
out of 5
"Good!"
See all 57 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.5
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Friends
  • Family

Recent guest reviews

I got back from the football game and tried to order room service at 10:45, they hung up on me twice and then just let the phone ring until it was 11:00 when the kitchen was closing. I was extremely hungry and upset, went downstairs to tell the person at the front desk and they said, “the fryers are off now, there is nothing we can do” and she told me it was “above her pay grade” when I asked if she could have them turned back on. When you pay almost $700 for a room and this is how they treat you, it is VERY upsetting. They offered me some free chips and sodas out of their vending area. This is not how you treat people. Very disappointing.

Staff was really courteous and attended to my needs

Rooms were spacious And beautiful. Staff was suberb. Very helpful and accommodating!

The staff couldn’t of been any nicer and everything was so clean.

Service was great, especially the shuttle service that took us downtown several times, at no extra charge. My only complaint was that the pool and whirlpool spa were very dirty, with visible sand/dirt inside accumulated on the bottom of pool and on stairs. . That was a disappointment compared to everything else.

The staff at this hotel was outstanding. They were friendly, efficient, and helpful. In Austin,you do not receive plastic bags anywhere with purchases. We ran out of puppy bags and the hotel staff was kind enough to give me a couple of bags to finish out my trip. The valet and bell service was always quick and helpful. We had a lot of stuff to bring to our room and they helped me get it there and put it away. Also, one time I had to come back before a job interview and the valet held my car at the front which I ran in to change. Best hotel I've stayed in Austin.

Girls weekend and the suite setup and hotel location added to success of trip.

Upon arriving there were valet cars EVERYWHERE and people waiting for upwards of 10-15 min for their cars I ended up parking my car myself and waiting for someone to come give me a ticket... 35 dollars a night to park my own car... cool... the hotel was nice and front line staff were pleasant... fresh warm cookies were DELICIOUS! Room was large and nice with queen suite nice kitchen with a full size fridge. Balcony door was very hard to open and close. But overall the room was very nice. A little pricy but if the valet situation were better and cars weren’t parked on curbs all day every day i would probably stay there again. Very close to the capitol and a short Uber away from 4th and 6th street. Walking distance to many restaurants and bars.

Great hotel and very clean. Located right in downtown. Nice pool and very friendly and attentive staff!

This hotel has a great view, with spacious rooms. The room was very comfortable with a beautiful view of the State Capitol. Will stay here again!

The manager stayed with us while we packed up the van and he chatted with the kids and gave us all warm chocolate chip cookies for the drive. He had a warm gently smile and we even took a picture with him! Thank you for making us feel valued - we will certainly choose Doubletree as our #! hotel of choice!

Great stay. Great stay.Great stay.Great stay.Great stay.Great stay.Great stay.Great stay.Great stay.

We stayed here to go to a UT basketball game and then enjoy the entertainment afterwards. We had sister and husband with us and stayed in the 2 br suite. It was perfect for our needs and had common area for joint entertaining. Shuttle took us to the basketball game and then Uber to 6th street. Overall, a great experience and very comfortable room

The hotel staff was very nice and tried to help us. I wish they would have better restaurant recommendations, though....Pizza Hut and Domino's for good pizza doesn't work for us. We were hoping for more local flavor. We used the pull out couch for the kids. The mattress was not so great, so be prepared if you are planning on using that. Also, the kitchen only had 3 sets of cups, silverware and plates with no bowls. We made due, but it was strange.

Came to Austin for a Girls Weekend and we couldn't have chosen a better hotel to stay at! Upon arrival, all of our guests received warm cookies! Valet was complimentary. Our room was spectacular and they offered free shuttle to 6th street! All main night attractions were a short drive to a from the hotel. Overall, great stay! I'd come back here if I am given the choice to!

We were looking for a place to stay to visit some friends and didn't want to spend too much. We were very impressed with the hotel and staff.

Lovely hotel and they gave you fresh baked cookies upon check-in. I stayed in a comfy, spacious junior suite that was a little pricey, but I booked late.

Everything was great. The comfort of the bed, the food, the food service. I could have not picked a better place to stay. Keep up the way you are doing things. Thanks.

W 15th Street Austin TX

Hotel highlights

  • Walking distance to Texas State Capitol and Governor's Mansion
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Austin, DoubleTree Suites by Hilton Austin is within a 10-minute walk of popular sights such as Texas State Capitol and Governor's Mansion. This 3-star hotel has 188 guestrooms and offers an outdoor pool, a 24-hour fitness center, and a spa tub.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 10:30 AM and on weekends from 7 AM to 11 AM.


Rooms

A 43-inch LCD TV comes with cable channels, and guests can stay connected with WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a kitchenette, an MP3 dock, and a sofa bed.


Property features

DoubleTree Suites by Hilton Austin features an outdoor pool, a children's pool, and a 24-hour fitness center. Valet parking is available for USD 35 per night, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, free WiFi in public areas, and a business center.

Room options

One King Accessible Bathtub Non Smoking

King 1 | Sleeps 2
$185* Per night/room Nov 10 - Nov 11

Queen Suite

Queen 2 | Sleeps 5

Room, Accessible, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Two Bedroom Suite

King 1 | Queen 2 | Sleeps 6

Guest reviews for DoubleTree Suites by Hilton Austin

Everyone (7) Business (6) Couples (15) Family (11) Friends (13) Other (4)
1
Families

I got back from the football game and tried to order room service at 10:45, they hung up on me twice and then just let the phone ring until it was 11:00 when the kitchen was closing. I was extremely hungry and upset, went downstairs to tell the person at the front desk and they said, “the fryers are off now, there is nothing we can do” and she told me it was “above her pay grade” when I asked if she could have them turned back on. When you pay almost $700 for a room and this is how they treat you, it is VERY upsetting. They offered me some free chips and sodas out of their vending area. This is not how you treat people. Very disappointing.

By on Sep 8, 2019

Review comment responded on Sep 10, 2019

Dear Anonymous, I am extremely sorry you had a bad experience with the closing of our restaurant. I am glad that my staff did try to offer you what they could get their hands on and I know that that offered to buy a food delivery service as well. Again, my sincere apologies.

5
Families

Staff was really courteous and attended to my needs

By on Jul 15, 2019

Review comment responded on Jul 16, 2019

Thank you for taking the time to write a review on our hotel and choosing to stay with us! I hope we can host you again soon!

5
Partner Couples

Rooms were spacious And beautiful. Staff was suberb. Very helpful and accommodating!

By , from Austin tx on Apr 12, 2019

Review comment responded on Apr 16, 2019

Thank you for your great comments and review!

5
Friends

The staff couldn’t of been any nicer and everything was so clean.

By on Feb 25, 2019

Review comment responded on Feb 25, 2019

Thank you for your review and kind words about the staff! I hope you return soon!

5
Everyone

By on Dec 12, 2018

Review comment responded on Dec 31, 2018

Thank you for your review!

4
Everyone

By on Nov 17, 2018

Review comment responded on Nov 19, 2018

I appreciate your review of the hotel and I hope we can host you again sometime soon in Austin TX.

5
Everyone

Service was great, especially the shuttle service that took us downtown several times, at no extra charge. My only complaint was that the pool and whirlpool spa were very dirty, with visible sand/dirt inside accumulated on the bottom of pool and on stairs. . That was a disappointment compared to everything else.

By on Oct 8, 2018

Review comment responded on Oct 9, 2018

Thank you for your review and especially for your feedback. Engineering should be cleaning the pool more frequently these days due to the building construction next door. I apologize that we fell behind and the pool was not just as great as everything else!

5
Everyone

The staff at this hotel was outstanding. They were friendly, efficient, and helpful. In Austin,you do not receive plastic bags anywhere with purchases. We ran out of puppy bags and the hotel staff was kind enough to give me a couple of bags to finish out my trip. The valet and bell service was always quick and helpful. We had a lot of stuff to bring to our room and they helped me get it there and put it away. Also, one time I had to come back before a job interview and the valet held my car at the front which I ran in to change. Best hotel I've stayed in Austin.

By on Jul 25, 2018

Review comment responded on Jul 26, 2018

I hope you got the job! Thank you for your comments and review of the hotel. I wish you luck in your interviews and I hope you land the job of your dreams!

5
Everyone

Girls weekend and the suite setup and hotel location added to success of trip.

By on Jun 6, 2018

Review comment responded on Jun 7, 2018

It was great to hear you enjoyed the hotel and Austin!

3

good proximity, sub par valet

Everyone

Upon arriving there were valet cars EVERYWHERE and people waiting for upwards of 10-15 min for their cars I ended up parking my car myself and waiting for someone to come give me a ticket... 35 dollars a night to park my own car... cool... the hotel was nice and front line staff were pleasant... fresh warm cookies were DELICIOUS! Room was large and nice with queen suite nice kitchen with a full size fridge. Balcony door was very hard to open and close. But overall the room was very nice. A little pricy but if the valet situation were better and cars weren’t parked on curbs all day every day i would probably stay there again. Very close to the capitol and a short Uber away from 4th and 6th street. Walking distance to many restaurants and bars.

By , from Texas on Feb 12, 2018

DoubleTree Suites by Hilton Austin

303 W 15th Street, Austin, TX 78701
url importing https://www.orbitz.com/Austin-Hotels-DoubleTree-Suites-by-Hilton-Austin.h24523-p2.Hotel-Reviews