"I booked a one night stay and accidentally selected the wrong date. Realized within 10 minutes of booking. Hotels.com would not budge on editing the reservation. Kept blaming the hotel. I ended up just having to make a whole new reservation for a second night. The hotel was very accommodating when we got there and merged the two together so we wouldnt have to check out and switch rooms. The hotel also said they never at all heard from hotels.com and had they, they would have been fine with changing the date and that they hear nothing but bad things and have bad experiences themselves dealing with hotels.com. Would absolutely stay in the hotel again but will never book through hotels.com again. "
A verified traveler stayed at Country Inn & Suites by Radisson, Erlanger, KY