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Recent guest reviews

It was very nice. The people were extremely helpful. The rooms were clean and well furnished.

Lovely indoor heated pool, but no towels if attendant wasn’t in her office. Very nice breakfast. Staff failed to mention no tidying of the room, trash removal or clean towels for more than one night’s stay due to Covid concerns.

Excellent place to stay. Great staff, friendly and helpful

The pool was large and the staff was very friendly. The rooms were very clean. The shower in our first room didn't work, in the second room the shower worked but the faucet sprayed water all over the wall and on the floor. Then as we were leaving with all of our bags, cooler, and softball equipment, the elevator was broken and we had to carry it all down 2 flights of stairs! They didn't even know it was broken and I wasn't offered any discount for any of the issues.

Great place to stay when visiting Colby College to visit my daughter

Worst stay ever shower leaked out of both hot and cold faucets sink faucet was so loose i thought it was going to break and spray all over yhe place freezer didnt work so ice cream was melted and spilled on the bed woke up to ants all over bathroom floor then go to lobby a d they only say sorry cant help u wish i didnt pay till check out cause i never would have paid that much for my worst Thanksgiving day ever

Broken down cars left in the back parking lot. One of the cars had flat tires weeds growing up around them.

The room was nice. The air conditioner worked great and the food was excellent. Would definitely stay there again.

The overall outside appearance was terrible. The interior was clean.

Very nice accommodation. Quiet. Nice pool and fitness center. Nice breakfast. Reasonable restaurant prices.

We needed a hotel close to Colby College and this met the need. Clean simple accommodation off Interstate 95! Easy access to Downtown area as well! Reasonable price and nice breakfast with room! Friendly staff

We stayed here for 3 nights during a conference at Colby College. The staff was pleasant and helpful, the amenities were plentiful, and we had a quiet restful room to relax in. Easy temperature controls. We didn't have a need for the internet so there's no feedback on that, and although we spent little time at the TV, the cable channels seemed limited. Great in-house restaurant provided the included breakfast but we had to get vouchers at the desk for a dollar limit. Breakfast serving started at 7 on the weekend and the voucher was enough for a great basic hot breakfast; weekday breakfast started at 6 a.m. and the voucher covered a nice buffet for a custom morning meal. Guest laundry facilities were available. Plenty of parking spaces. Right across the street from a Governor's Restaurant, a favorite of central Maine residents. This place has lots of good features and we'll definitely keep it in mind for future trips.

We could hardly breathe in our room even with the window open! In addition the air conditioner rattling and drunk and disorderly people leaving the interior bar all night stumbling down the hallway yelling........ I was more than disappointing with my stay and will not be back, in fact will probably never stay at a Best Western again!

The hotel was OK, nothing really bad but nothing specially exciting. The breakfast voucher for up to $7 each provided a nice breakfast served by waitresses which was nicer than the usual buffet breakfast in most hotels thee days. Just felt that the place needed a little of a face lift and updating.

Hotel Room was clean and comfortable. We would recommend. We stayed because we were visiting Thomas College.

This hotel is located right off the highway. Check in was a little off to the right. I thought the entrance should have been located closer to the check in area. Instead it was in between the hotel and connected function facility. Pros: The room was clean & comfortable. Check out is at Noon Cons: The door would not close by itself & the water in the shower backed up.

This is my second stay recently. Rooms are decent but you can forget about the amenities they advertise. The pool is nice, but good luck finding a towel or staff person. Its not easy to get the complimentary breakfast.......you need to know the secret handshake then be prepared to wait an hour for a server and even more for the meal to cook. If you try to have breakfast there take a look around the restaurant and see how many table have food.......or more likely you will see empty tables with angry/hungry customers and 1 server trying to keep everyone happy. Its a decent hotel that does not hire enough staff to maintain the amenities. I feel bad for the employees of this hotel.......they are very pleasant but obviously over worked. This hotel is good if you need a place to crash but that is about it. I will try a different hotel when I am in Waterville again.

I had a wonderful time at the best Western. My kids loved the pool and jetted spa. The staff where friendly and helpful.

We enjoyed ourselves. Loud at night in the hallway but it was a weekend night so it's to be expected.

Main Street Waterville ME

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Within a short walk of Children's Discovery Museum, Best Western Plus Waterville Grand Hotel is within 2 miles (3 km) of Kennebec River. This 138-room, 3-star hotel welcomes guests with 2 restaurants, an indoor pool, and free in-room WiFi.


Dining

Enjoy dining at one of 2 onsite restaurants including O Briens Irish Restaurant, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The 138 rooms are air-conditioned and have an array of amenities, including microwaves, coffee makers, and free newspapers. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.


Property features

Guests staying at Best Western Plus Waterville Grand Hotel enjoy an indoor pool, a gym, and a spa tub. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Plus Waterville Grand Hotel

Everyone (8) Couples (8) Business (3) Family (12) Other (1)
5
Family

It was very nice. The people were extremely helpful. The rooms were clean and well furnished.

By on Oct 12, 2021

Review comment responded on Oct 17, 2021

Thank you for your excellent review. We appreciate hearing you enjoyed your stay.

3
Family Family

Lovely indoor heated pool, but no towels if attendant wasn’t in her office. Very nice breakfast. Staff failed to mention no tidying of the room, trash removal or clean towels for more than one night’s stay due to Covid concerns.

By on Mar 29, 2021

Review comment responded on Apr 8, 2021

Covid has certainly been a challenge in our business. We hope to see you again when things are back to normal. Thank you for the feedback.

5
Partner Couples

Excellent place to stay. Great staff, friendly and helpful

By , from San Antonio, TX on Aug 9, 2020

Review comment responded on Aug 10, 2020

We appreciate the excellent review and hope you will visit us again. Thank you for sharing this with us.

2
Family

The pool was large and the staff was very friendly. The rooms were very clean. The shower in our first room didn't work, in the second room the shower worked but the faucet sprayed water all over the wall and on the floor. Then as we were leaving with all of our bags, cooler, and softball equipment, the elevator was broken and we had to carry it all down 2 flights of stairs! They didn't even know it was broken and I wasn't offered any discount for any of the issues.

By , from Maine on Aug 3, 2020

Review comment responded on Aug 4, 2020

Thank you for sharing your comments. We appreciate the feedback.

5
Everyone

Great place to stay when visiting Colby College to visit my daughter

By on Feb 2, 2020

Review comment responded on Feb 3, 2020

Thank you for all 5's on your review. We greatly appreciate it!! Hope to see you again soon!

1
Partner Couples

Worst stay ever shower leaked out of both hot and cold faucets sink faucet was so loose i thought it was going to break and spray all over yhe place freezer didnt work so ice cream was melted and spilled on the bed woke up to ants all over bathroom floor then go to lobby a d they only say sorry cant help u wish i didnt pay till check out cause i never would have paid that much for my worst Thanksgiving day ever

By on Nov 28, 2019

Review comment responded on Dec 25, 2019

Thank you for your comments. We will share with the staff and work on providing better service going forward.

4
Everyone

Broken down cars left in the back parking lot. One of the cars had flat tires weeds growing up around them.

By on Jul 28, 2019

Review comment responded on Aug 2, 2019

Thank you for your comments. We hope the parking lot did not affect your stay at our hotel. Please give us another chance.

5
Business Business

The room was nice. The air conditioner worked great and the food was excellent. Would definitely stay there again.

By , from Lincoln on Jul 8, 2019

Review comment responded on Jul 11, 2019

Thank you for your kind review. We appreciate it!!

5
Family

The overall outside appearance was terrible. The interior was clean.

By on Apr 8, 2019

Review comment responded on Apr 9, 2019

Thank you for taking the time to rate your stay!

4
Everyone

By on Feb 4, 2019

Review comment responded on Apr 1, 2019

Thank you for taking the time to rate us 4 stars!

Best Western Plus Waterville Grand Hotel

375 Main Street, Waterville, ME 04901
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