Located within a leisurely stroll of Karioitahi Beach, Castaways Resort is within a 15-minute drive of Awhitu Regional Park. This 25-room, 4-star aparthotel has a full-service spa along with free in-room WiFi and free self parking.
Beach aparthotel with a full-service spa and a coffee shop
Guests of Castaways Resort enjoy features like a full-service spa, free WiFi in public areas, and a conference center. A stay here includes free parking. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Other amenities at this beach aparthotel include a terrace, laundry facilities, and local meal delivery service.
Each apartment is air-conditioned and features a balcony and space to spread out with 3 bedrooms. An LCD TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a microwave, a refrigerator, and a stovetop.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bersantai Day Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Wheelchair-accessible parking and van parking available
Family friendly
Children stay free (see details)
Crib: NZD 30 per stay
Food and drink
Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Microwave
Refrigerator
Stovetop
Tea bags/instant coffee
Toaster
Dining
Full breakfast available for a fee: NZD 20 to 40 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Bedrooms
3 bedrooms
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
LCD TV with cable channels
Outdoor areas
Balcony
Barbecue grill
Garden
Terrace
Laundry
Laundry facilities
Work spaces
3 meeting rooms
Conference center (646 square feet of space)
Desk
Comfort
Air conditioning
Heating
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Security system
Fire extinguisher
General
25 units
Banquet hall
Built in 2004
Garden
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Access methods
Front desk (limited hours)
Pets
Service animals exempt from fees
Children and extra beds
Children 2 years old and younger stay free when using existing bedding
Cribs/infant beds are available for NZD 30 per stay
Property payment types
Important information
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Fee for full breakfast: approximately NZD 20 to 40 per person
Crib (infant bed) fee: NZD 30 per stay
Credit card charges are subject to a surcharge of 3 percent
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in: 3:00 PM
Check-out: 11:00 AM
Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.
Additional information about polices, regulations, and more:
There are no elevators.
No rollaway or extra beds are available.
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Castaways Lodge Lake Puketi
Castaways Lake Puketi
Castaways Resort Lake Puketi
Castaways Resort Hotel
Castaways Resort Lake Puketi
Castaways Resort Hotel Lake Puketi
Frequently asked questions
Is a free cancellation option available at Castaways Resort?
Castaways Resort provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.
What's there to do around Castaways Resort?
This aparthotel is located in Lake Puketi, just steps from Karioitahi Beach. You'll also find Awhitu Regional Park and Massey Park within a short drive.
Will I be able to park at this aparthotel?
Yes, self parking is offered for free at the aparthotel. Accessible parking is also available for guests.
Is a spa located at Castaways Resort?
Bersantai Day Spa is the aparthotel's spa and services include body wraps, Ayurvedic treatments, massages, and mani/pedis.
Does Castaways Resort have a casino at the property?
No, Castaways Resort doesn't have a casino.
Is there an indoor pool at Castaways Resort?
No, there is no indoor pool at this aparthotel.
What do couples enjoy most about Castaways Resort?
There are plenty of amenities for couples at this aparthotel, including a bar, a restaurant, and a full-service spa.
Are there hot tubs at Castaways Resort?
No, there isn't a spa tub at this aparthotel.
Does Castaways Resort feature a restaurant that includes a breakfast menu?
Yes, Castaways Resort serves a full breakfast for a surcharge from its restaurant.
Does Castaways Resort allow pets to stay free of charge?
No, pets aren't allowed at Castaways Resort though service animals are welcome.
Are there connecting rooms at this aparthotel?
No, this aparthotel doesn't feature connecting guestrooms.
What is the closest airport to Castaways Resort?
The closest major airport to Castaways Resort is Auckland Intl. Airport (AKL), which is about 20.3 mi away.
Can I book a room with a balcony at Castaways Resort?
Yes, every apartment at Castaways Resort comes with a balcony with some featuring ocean views.
Does Castaways Resort have a wedding venue on site?
There are wedding services available at Castaways Resort if that's in your vacation plans.
Reviews
Castaways Resort Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Rating 10 - Excellent. 217 out of 329 reviews
10 - Excellent
217
Rating 8 - Good. 85 out of 329 reviews
8 - Good
85
Rating 6 - Okay. 15 out of 329 reviews
6 - Okay
15
Rating 4 - Poor. 10 out of 329 reviews
4 - Poor
10
Rating 2 - Terrible. 2 out of 329 reviews
2 - Terrible
2
Reviews
10/10 Excellent
Brandon
Jul 8, 2025
Liked: Cleanliness, room comfort
Perfect Getaway
It was truly an amazing experience. One of the most beautiful and pleasant moments of my life. The people, the villa, the food, and the view were all worth while. I hope to come back again!
Brandon
Stayed 4 nights in Jul 2025
6/10 Okay
Verified traveler
Jun 25, 2025
Liked: Cleanliness, room comfort
View was amazing but that is probably it. The rooms were a little outdated but the overall stay was good. Hotel breakfast was average, with small selection of hot food, bread and dessert.
Check-out was annoying as there was only one person at the counter, so if the person at the front of the queue had an issue to resolve, everyone else had to wait. There were multiple teams who had major issues with room service so had to stand there for over 20 minutes just to hand over the keys.
Room service food was cold for which I received only a 20% discount!!! Should have been free. Trying to reach anyone in the resort via the phone system was a nightmare. I would never go to this resort ever again
Awesome holiday break away with amazing views and friendly staff. Very peaceful and good for the soul. Will gladly recommend this resort and will be making this my one-stop quick breakaway.
A real hidden gem outside of Auckland, felt like an island on its own and the name Castaways really live up to its name with amazing views. The Villa was exceptional clean and the service from reception to everyone was fantastic.
The restaurant is very for the breakfast, very small amount of options for vegans or vegetarians. There is definitely a room for improvement for the restaurant.
Otherwise we loved our stay. Thank you
I liked the fact that the property manager addressed our concerns promptly and provided solutions. Excellent customer service.
Farhana
Stayed 2 nights in Apr 2025
8/10 Good
Cheryle
Apr 22, 2025
Liked: Cleanliness, room comfort
Highs and Lows.
A bit of difficulty navigating to and from site. Reception staff was preoccupied with text messages to notice our presence. Check-in delayed by an hour and a half because room not serviced. Free non-alcoholic drink voucher offered while we waited down at the restaurant. Restaurant staff wonderful evening and at breakfast. Staff driving us to and from our room, car park and restaurant were super friendly. These staff were most apologetic about some of the reception issues we had both at check in and not being able ring for a buggy to take us to breakfast. Accommodation was fabulous. It was high up the hill and our car was parked even further up the hill so had to schedule staff to transport us around the property. Breathtaking views. Very spacious with separate lounge, dining kitchenette, bedroom, bathroom and cloth washing machine & dryer in passage behind cupboard doors. Lots of cupboard solace. Kitchen well equipped for cooking nd preparing meals. A very relaxing stay, just what we needed after a hectic two weeks in New Zealand.
Meals at the Restaurant both day and night were delicious.
Beautiful location. Came back for our anniversary (we got married here 8 years ago).
Only downfall was we were in a 1 bedroom unit joined to a villa, the bedroom had no kitchen facilities, no coffee and no cutlery other than teaspoons. But we would stay here again and staff were very accommodating
Beautiful property! The villa was like new inside, super clean and comfortable. Great views of the sunrise, sunset and the stars and moon.
Make sure to replan golf cart pick ups before 8 am.
Only other issue I had was asking to cancel or move 2 days (over a month and a half before the trip) to a sister property, they said they were fully booked so I would have to cancel the entire stay and try to rebook again for the new dates I wanted. I even offered to stay at a sister property in areas where excursions that had been booked and were several hours away.
Castaways Resort was wonderful. The chalet was clean, comfortable, and had a wonderful view of the sea. The restaurant was good and had a great variety for breakfast. It is out of the way, but if you’re looking for someplace remote and quiet, this place is excellent.
Castaways is a fantastic property to stay at. The location, the views from our chalet, were all incredible! Deepak at the reception was very accommodating and most helpful with our queries and requests. If you want to truly unwind and relax, then this resort is an absolute must!! The best part is that you can arrive here (from Auckland) in an hour and feel like you’re so far away from the hustle and bustle of the city. 👍🤗
Shivani
Stayed 2 nights in Feb 2025
4/10 Poor
Ingrid
Traveled with partner
Feb 18, 2025
Disliked: Staff & service, amenities
More than a view is needed for a pleasant stay. To classify the property as a resort is a stretch. Calling and waiting for a golf buggy to take you everywhere, including to your car is ridiculous. Also, the villas are not properly sound proofed to rent to two different sets of guests. Worst of all, the cleaning services were completely unreliable. We were even told we had to be in the villa when cleaners came. We didn’t travel 12,000km to sit in a room waiting for the cleaners to come! As beautiful as the view is, we can’t recommend the Castaways Resort for more than a one night stay.
This is one of the best resort with spectacular views. I am glad we stayed over here for our Valentine's day. Beautiful ocean view from top of the hill, we got magnificent sun set. Very few negatives, there was a glass bottle with cigarette butts in it in the gallery, the water kettle was rusted. Other than this we loved this property. Highly recommend.
Rahim
Stayed 1 night in Feb 2025
10/10 Excellent
Jemma, One Tree Point
Traveled with family and small children, Traveled with partner, Traveled with family
Unusual hotel by a black sand beach with an ocean view with a range of accommodation going up a steep hill. Quiet, wind blown and can be sunny depending on the changing weather with views of the Tasman Sea.