Delayed picking up trash from rooms Over flow in the hallway on every floor Minimum choices for breakfast
close to the highway
The room we were placed in smelled like mildew when we walked in. When we called the front desk about the smell, we were told that the AC was leaking water and that the rug in the room was wet because of the leak. When we asked for another room, the receptionist suggested that we put towels on top of the rug to soak up the water. My husband and I decided to leave altogether.
like breakfast, dislike bath room.
The tub and sink would not drain plus the sink was leaking onto the floor. Had to wait an hour for some to fix it. He used all towels in the bathroom without ever replacing them. The front desk attendee was rude providing no explanation, apologies, or acknowledgement to our problems just saying okay in a none friendly manner. Also when it was time to check out I went to the front and told her I was ready to check out and she just looked at the jar to the right of her without saying a word. I took it as I needed to drop my keycards in there. The cleaners were nice and helpful though. As I seen them in the hall they were willing to go above and beyond their job description to help me. Thank you for that.
Not clean. Most breakast amenities not provided, including no coffee. Outlets in bathroom were not working.
House keeping was courteous. Due to pandemic, staff wasn’t very talkative or courteous.
Was close to my meeting that it.the breakfast was good service
Friendly staff and good location. Had nice hot breakfast.
Nice hotel easy to find. Facilities where nice. nice staff
Close to stone mountain park.... Very important for us
I don't like your survey.... I did not save any money by using Orbitz to book my room,,
I’ve stayed at this location many times. Staff is always friendly and helpful. But April is prom season. The room next to me wAs very noisy. Called security 2x. Next morning hotel staff took care of me.
This hotel's staff was willing to do almost anything to make our stay an enjoyable one. From the check-in to the cleaning staff member who accompanied me out of her way to get the the information I needed. The room was very comfortable. We had a King and it came with a lounge chair. All the electronics worked perfectly. The breakfast that was included with the room was just what we needed for a day at Stone Mountain.
Front desk clerk at check-in was very pleasant and professional. Breakfast was great and Barbara was very sweet and helpful. Overall terrific staff. The only constructive feedback is that the bathroom walls need a little TLC. Not dirty, just run down a bit from so much humidity in bathroom.
Hampton Inn Atlanta Stone Mountain places you within a 10-minute drive of popular sights such as Stone Mountain and Stone Mountain Park. This 112-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM.
All of Hampton Inn Atlanta Stone Mountain's 112 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include safes, ironing boards, and desks.
Guests staying at Hampton Inn Atlanta Stone Mountain enjoy an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Delayed picking up trash from rooms Over flow in the hallway on every floor Minimum choices for breakfast
close to the highway
The room we were placed in smelled like mildew when we walked in. When we called the front desk about the smell, we were told that the AC was leaking water and that the rug in the room was wet because of the leak. When we asked for another room, the receptionist suggested that we put towels on top of the rug to soak up the water. My husband and I decided to leave altogether.
like breakfast, dislike bath room.
The tub and sink would not drain plus the sink was leaking onto the floor. Had to wait an hour for some to fix it. He used all towels in the bathroom without ever replacing them. The front desk attendee was rude providing no explanation, apologies, or acknowledgement to our problems just saying okay in a none friendly manner. Also when it was time to check out I went to the front and told her I was ready to check out and she just looked at the jar to the right of her without saying a word. I took it as I needed to drop my keycards in there. The cleaners were nice and helpful though. As I seen them in the hall they were willing to go above and beyond their job description to help me. Thank you for that.
Not clean. Most breakast amenities not provided, including no coffee. Outlets in bathroom were not working.
Dear Valued Guest, Thank you very much for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
House keeping was courteous. Due to pandemic, staff wasn’t very talkative or courteous.
Dear Valued Guest, Thank you very much for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Dear Valued Guest, I want to personally apologize for not meeting your expectations. We hope you do give us another chance in the near future to make it right. Thank you so much for your feedback. This is not the standard for this hotel and I can’t apologize enough for the issues you encountered.