Craphole
The staff is the best part of staying here. They are so helpful and nice.
The property was and clean didn't have everything they say they have
There was a giant roach in the room. There was a giant roach in the room. There was a giant roach in the room
My lamp in my room had a short but overall great stay
It’s quite and off the beaten path. Walking distance to restaurants and things The bathrooms are old and needs to be upgraded
I like the room exspecielly the two bathrooms and kitchen
Nice location Miss Anita was very nice Property has much potential
My reservation was cancelled after i called and spoke to someone at the reception that i will be coming in late and also the staff who attended to us was rude.wont ever recommend the place.
We booked two rooms. They gave us rooms in two different buildings. Then after lots of callingg to orbitz and arguments we got rooms in same building but not king suite. Breakfast was only coffee and cheap granola bar and cheap muffins. No milk or cereal for kids. No utensils in the room. No water bottles.
The front desk manager was extremely rude. She needs to be terminated immediately with the way she handles guests. She also came into my room at 9AM on the day of checkout expecting me to be gone. She asked why was I still in my room. My checkout time was 11AM.
First room we checked into reaked of smoke and was dirty second room we got whenever we left the hotel room when we returned our keys did not work atone point it was 2in the morning in 34degree weather and no one was the the officce to help. VERY DISAAPOINTED will never use extended stay again.
Great service staff real nice clean rooms quiet area
The company is all about business which is understandable. However in my case I think the company was being very mean and I would never Venture that way again.
The staff is what makes this hotel worth staying at. It's nothing to write home about. Old and sad property...
Located in Cumberland, Extended Stay America Suites Atlanta Cumberland Mall is a leisurely stroll from popular sights such as The Battery Atlanta and Cumberland Mall. This 125-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 125 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America Suites Atlanta Cumberland Mall, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations.
Craphole
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The staff is the best part of staying here. They are so helpful and nice.
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
The property was and clean didn't have everything they say they have
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
There was a giant roach in the room. There was a giant roach in the room. There was a giant roach in the room
Thank you for your feedback and for choosing to stay at our hotel. We are sorry for the roach you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
My lamp in my room had a short but overall great stay
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
It’s quite and off the beaten path. Walking distance to restaurants and things The bathrooms are old and needs to be upgraded
Thank you for taking the time to review your stay. We are pleased to know you liked our location close to many places and had a pleasant visit. However, we are sorry we missed meeting some of your expectations. We appreciate your feedback and will share it with the appropriate team. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
Thank you for your for leaving your review. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management