I arrived and there was no room available.
i did not like that the refrigerator was not push back and i had to push it back myself the room stink very bad the phone was not working at all and the toilet was stopped up i had to call the hotel with my cell phone to get someone to pick up i told the man about the toilet he told me he was gone come up there never did i had to go buy a plummer and unstop it myself which was very nasty and i did not like i had too rooms and they was not wat i expected and im very upset and would like my money back for both rooms
The bathroom toilet clogged the first day we checked in and no one would fix it and they locked the bathrooms in the lobby and wouldn’t allow us to use during our stay so we had to keep going across the street to Starbucks just to use the restroom, we didn’t even receive a “I’m sorry for your inconvenience” horrible service
I love this hotel. Really nice staff on duty & clean rooms.
Very nice and helpful staff. Clean sanitized rooms. Safe enviroment
Enjoyed my stay. They have a great staff and large rooms.
It was very nice.....will stay again, nice location very convenient.
Close to the public transportation. Affordable hotel in a nice neighborhood.
The friendliness of the staff. The location and cleanliness of the room.
The room was not clean. The bathtub had soap and other scum. I think I may have picked up bedbugs here. If you stay here, be sure to thoroughly clean all your stuff as soon as you get home. Do not leave your luggage close to your bed at home because luggage can carry bed bugs.
The staff was incredible! We had someone with us with allergies and they have her another room without any hesitation!
The easy check in and check out and friendly front desk
Great staff, very clean, and great location. The price for the value is excellent.
When I went to my room the door was ajar and someone was in the bed or had been in there. I didn’t stick around to figure it out. My second room bathroom was falling apart a bit. Then, that night, there were men going in and out of the room next to me. They didn’t have keys so they would show up and knock which woke me up every hour. Then one man arrived at that room (3am) and said “I’m not into drugs bla bla bla”. I can only imagine what was going on in there! I did complain to the front desk. Needless to say I will never stay in that chain of hotels again.
Staff was friendly and helpful. My toom was not cleaned prior to checkin. Commode
The staff was friendly. The rooms were cozy in size. Two train tracks ran every 5-10 minutes right behind the hotel. Not once was our room cleaned during a two night reservation. Breakfast is a few muffin selection, some coffee, and self served oatmeal packets. Never had wash cloths or towels cleaned. Ran out of wash cloths, my towels had hair stuck in between it.
The breakfast should be described as something differently. It’s just coffee and granola bars. When you think of a hotel serving breakfast, it’s normally a hot breakfast buffet. This hotel should describe their breakfast as a very light breakfast. Not worth getting up btwn 6:30-9:30am for.
Breakfast is a grab and go deal, not a sit down thing but the rooms have kitchens in them so it is nice!! Over all I liked it
Located in Buckhead, Extended Stay America Suites Atlanta Buckhead is within 2 miles (3 km) of popular attractions such as Lenox Square and LEGOLAND® Discovery Center. This hotel has 91 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 91 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Extended Stay America Suites Atlanta Buckhead features a gym, free WiFi in public areas, and a seasonal outdoor pool. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.
I arrived and there was no room available.
i did not like that the refrigerator was not push back and i had to push it back myself the room stink very bad the phone was not working at all and the toilet was stopped up i had to call the hotel with my cell phone to get someone to pick up i told the man about the toilet he told me he was gone come up there never did i had to go buy a plummer and unstop it myself which was very nasty and i did not like i had too rooms and they was not wat i expected and im very upset and would like my money back for both rooms
Thank you for reviewing your stay with us. We are sorry for the cleanliness as well as the maintenance issues you encountered and that we were not able to resolve them to your satisfaction. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit Sincerely, Hotel Management
The bathroom toilet clogged the first day we checked in and no one would fix it and they locked the bathrooms in the lobby and wouldn’t allow us to use during our stay so we had to keep going across the street to Starbucks just to use the restroom, we didn’t even receive a “I’m sorry for your inconvenience” horrible service
Thank you for taking the time to post a review. We apologize for the issues you had with your toilet. We will share your comments with our maintenance team and make sure the problem is fixed. We are also sorry for the service issues you encountered and will make sure we are more consistent with our service delivery. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
I love this hotel. Really nice staff on duty & clean rooms.
John, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you once more for being our guest and we look forward to seeing you in the future. Sincerely, Hotel Management
Very nice and helpful staff. Clean sanitized rooms. Safe enviroment
Enjoyed my stay. They have a great staff and large rooms.
John, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our spacious accommodations and that the attentive service provided by our associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
It was very nice.....will stay again, nice location very convenient.
Gucci, thank you for choosing Extended Stay America and for the great feedback. We are thrilled to know we met all your expectations and that you loved our location. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Thank you for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Close to the public transportation. Affordable hotel in a nice neighborhood.
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed our ideal location and liked our affordable rates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The friendliness of the staff. The location and cleanliness of the room.
Thank you for staying with us and leaving a review of your experience. It is a pleasure to know you liked not only our courteous associates but also our convenience to many exciting destinations. We are also delighted to know you had a comfortable stay in your room. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management
Richard, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management