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Recent guest reviews

What a bad situation where my keys never worked to gain access to my room

Room 106 needs new mattresses and rotated more you sleep in a hole and I never seen toilet tissue or felt toilet tissue that was worse than paper towel I know most are 1 ply in in all my travel out the country this is the worst I ever felt

For the price, this is a perfectly acceptable property.

Breakfast could be better

My experience at the property was fully satisfactory.

Facility was clean & newly renovated; staff was friendly. Would definately consider staying again when in the area.

2 nite stay. Easy to find and affordable, quiet but noise travels easy through outside door to immediate parking lot, room clean but not spotless, nite staff impressive, submitted minor cleaning issues list to day staff and resubmitted same list next morning due no action taken (not sure who was actually behind desk the first time when list was submitted as person kept asking if I wanted the room serviced), Parking lot has very small parking spaces to the point some pickup trucks parked parallel. When parking lot is full, its a 32 point turn to back out without hitting anyone. So good for average vehicles but probably not recommended for large size unless they park away from the rooms. Its obvious the place has been renovated, coffee machine surprisingly clean, hair dryer has no buildup, new feel to place. I would stay here again even with the minor issues. I was looking for a bed and it fit the bill.

I was very disappointed when arriving and finding that this is a motel and not a hotel. Pictures did not represent this well and had I known I would not have booked. While checking in a manager was reprimanding an employee behind the desk. I felt like this was very unprofessional. The cable was not working when I called the front desk to report this the response I received was pretty much oh well!!! when asked if she knew when it would be fixed she responded with “when your cable is or at home do you know when it will be fixed!” The AC did not work and the room was very hot and smelled very musty. We checked out after one night and was pleased they did not give us a hard time. I guess the are probably used to that. Will not be returning!!!

Outdoor room entry (not apparent until arrived at the property)....way too noisy! Advertised property upgraded 4 months ago. If so, i can't imagine what conditions were like before the upgrade, i.e., beds are terrible (cheap, soft foam sinks 6"-8"), no fan in bathroom, A/C unit super-loud when on, and more. Poor-quality property overall....

Front desk staff was very nice but apparently the only one really there. Our microwave was broken and we didn't realize it until we'd purchased food. The entire housekeeping staff had 'called in' and no one even made up our room for the time we were there. No new towels, coffee etc. The room itself was really ok, good value for the money in Asheville.

They have remodeled the rooms, A nice clean comfortable place for a comfortable night sleep. Nothing real fancy, but perfect for a nice and affordable place to stay

I am a local resident to the area. Needed a place to stay because of work being done on my home. Upon check-in I was informed they do not rent to local residents. Therefore, they would not let me stay. I even informed them of my situation. They gave me a full refund. However, the lack of up front notification of this, either by the hotel or by Orbitz, I find completely unacceptable. Since I did not stay, I cannot comment on anything else.

Clean room. Good location. Nice staff. Good value for your money.

Tunnel Rd Asheville NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Quality Inn Asheville Downtown Tunnel Road places you within 2 miles (3 km) of popular sights like Fine Arts Theatre and The Orange Peel. This 57-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.


Rooms

TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

At Quality Inn Asheville Downtown Tunnel Road, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area and laundry facilities.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Quality Inn Asheville Downtown Tunnel Road

Everyone (25) Couples (6) Family (14)
3
Family

What a bad situation where my keys never worked to gain access to my room

By on Jan 16, 2023

Review comment responded on Jan 19, 2023

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

3
Family

Room 106 needs new mattresses and rotated more you sleep in a hole and I never seen toilet tissue or felt toilet tissue that was worse than paper towel I know most are 1 ply in in all my travel out the country this is the worst I ever felt

By on Nov 23, 2022

Review comment responded on Nov 27, 2022

. I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience with the toiletry. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

3
Everyone

For the price, this is a perfectly acceptable property.

By on Jun 2, 2022

Review comment responded on Jun 23, 2022

Thank you for taking the time to leave your feedback with us. We are pleased to see you enjoyed your time and hope to see you on your next trip to Asheville!

3
Everyone

By on Jun 1, 2022

4
Family

Breakfast could be better

By on Jan 10, 2022

Review comment responded on Jan 13, 2022

Thank you for taking the time to leave your feedback with us!

5
Partner Couples

My experience at the property was fully satisfactory.

By on Dec 15, 2021

Review comment responded on Dec 24, 2021

Thank you for leaving your feedback! We are pleased to see you enjoyed your time here with us. We hope to see you on your next visit to Asheville!

5
Partner Couples

Facility was clean & newly renovated; staff was friendly. Would definately consider staying again when in the area.

By on Nov 3, 2021

Review comment responded on Nov 9, 2021

We would like to thank you for taking the time to leave your feedback. We are glad to see your enjoyed your time here with us! Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We hope to see you the next time you are in Asheville!

4
Everyone

2 nite stay. Easy to find and affordable, quiet but noise travels easy through outside door to immediate parking lot, room clean but not spotless, nite staff impressive, submitted minor cleaning issues list to day staff and resubmitted same list next morning due no action taken (not sure who was actually behind desk the first time when list was submitted as person kept asking if I wanted the room serviced), Parking lot has very small parking spaces to the point some pickup trucks parked parallel. When parking lot is full, its a 32 point turn to back out without hitting anyone. So good for average vehicles but probably not recommended for large size unless they park away from the rooms. Its obvious the place has been renovated, coffee machine surprisingly clean, hair dryer has no buildup, new feel to place. I would stay here again even with the minor issues. I was looking for a bed and it fit the bill.

By on Oct 16, 2021

Review comment responded on Nov 9, 2021

Thank you for taking the time to leave such great feedback! We have shared the information with our staff and will use this information to ensure we offer the best experience to all future guests.

2
Family

I was very disappointed when arriving and finding that this is a motel and not a hotel. Pictures did not represent this well and had I known I would not have booked. While checking in a manager was reprimanding an employee behind the desk. I felt like this was very unprofessional. The cable was not working when I called the front desk to report this the response I received was pretty much oh well!!! when asked if she knew when it would be fixed she responded with “when your cable is or at home do you know when it will be fixed!” The AC did not work and the room was very hot and smelled very musty. We checked out after one night and was pleased they did not give us a hard time. I guess the are probably used to that. Will not be returning!!!

By on Oct 16, 2021

Review comment responded on Nov 9, 2021

We would like to thank you for taking the time to leave your feedback. We are sorry to see that we failed to exceed your expectations. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

1
Family

Outdoor room entry (not apparent until arrived at the property)....way too noisy! Advertised property upgraded 4 months ago. If so, i can't imagine what conditions were like before the upgrade, i.e., beds are terrible (cheap, soft foam sinks 6"-8"), no fan in bathroom, A/C unit super-loud when on, and more. Poor-quality property overall....

By on Jul 11, 2021

Review comment responded on Jul 21, 2021

Thank you for taking the time to leave your feedback with us!

Quality Inn Asheville Downtown Tunnel Road

180 Tunnel Rd, Asheville, NC 28805
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