Royal Room
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The Mill Resort & Suites Aruba
3.5 out of 5.0
3.2
out of 5
Average Guest Review
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Recent guest reviews
The water never got hot, my room came with only two towels and it took them 7 hours to get me the additional towels I requested. My bed sheets were soiled. The overnight front desk woman was always rude and uninterested in being helpful. They charged my credit card an additional $63 for checking out 20 minutes after checkout time, but told he there would be no charge. Oh and someone was murdered at the nightclub in front of the hotel during our stay. Stay away from this place and the nightclub!
This resort is in an excellent location (but not on the beach) with an outstanding pool and pool deck that is kept in pristine condition. Rooms are kept very clean and are roomy. Only challenge was the bathroom... although clean, it was very small and water from the stand-up shower tended to get everywhere, with old grout in the tile. No coffee in the room... it would have been nice to have coffee included since there was a kitchenette. Really a 3 star hotel with a 4.5 star pool and bar, and a 5 star staff.
Enjoyed our 7 day stay. Pools were clean, always a chair available. Staff very welcoming. Room was very clean and comfortable. Ice cold air conditioning. Renovated 1 bedroom suite was perfect for a family of 4 with 2 young children. Hotel was sold and supposed to reopen in January 2018. Will not have rooms with kitchens :( would not hesitate to return for the next vacation with family. Beach is a close walk/short shuttle ride. Onsite restaurant and bar was very good.
It was very good and our family really enjoyed it. The pool was clean and the food was very good
We really liked the Mills compared to the other bigger hotels in the area. The only thing I wish that was different was the bathroom in our room, it was really really dated and we understood that our room would be older but in our opinion it was just unacceptable. Besides that, the staff is nice the bathroom in our room it was really really dated and we understood that our room would be older but in our opinion it was just not appealing. Also a family memeber got sick after drinking the water in the lobby. Drink at your own discretion. Besides that the staff is nice, the pool is wonderful, we really like the hotel and we would be back.
We had to cut our vacation short because of a family emergency. The resort was very understanding and helpful.
Overall a nice place. Good value for your dollar. The AC didn't work in the first room which had a shower like a cruise ship room. Second room was newer, big and beautiful. Could never get the AC to stop freezing us outhad. to turn it off a lot. Housekeeping and maintenance were great, front desk a bit clueless. Whole place was very clean. We'd go back for sure.
The staff was very helpful in getting boarding passes! The location is great for walking to surrounding areas and the beach!
Worse experience ever. Room was rundown nasty and bugs everywhere. Lavi or worms in tub. Cups dirty from last guest. Front desk offered no help and informed me we could get a refund in unused nights so I booked another hotel. At checkout I was charged 2 futurenights. After a lengthy argument I am told I will be refunded the two nights but never get the refund. Very dishonest staff.
So due to my sister having won a package and me having booked a day on the front side and the back side of the trip I got to stay in 3 different rooms. The remodeled rooms are very nice. Adrian the front desk manager is super helpful! Also the breakfast is very good and they have both a buffet and a la carte menu for breakfast.
Little gem behind the major high-rise hotels. Convenient and 15 min walk close to the strip. Next to a late night nightclub so you can party all night.
The Palm Beach very beautiful my family enjoyed and relax the beach see sunset go down evening.
Stingy!!! 1soap for 3 areas 1 pack coffee makes 2 small tea cups for 2people 1pavk cream n sugar we take 3 sugar 3 cream each. Ask tot more took two hours. Out of mood for coffee then. No wash cloths no dish wash rags no conditioner. 1 small shampoo for two we both have long hair. Pillow case shredded ?? The resort is beautiful. Too bad the rest is like super 8 or motel 6 for more than three times the money. Luggage guy very helpful. Bartender said sure I can get nascar on tv for you after spending &50. On beer shut down with 150 laps to go. Frustrating. Told him we could get it at senior frogs. Said no no don't go there when u can watch here. A big joke.nothing close enough to walk to spent fortune on cabs. Waited 45 min. Toget their shuttle to beach. Was a nice beach with chairs and attendant.would go back but be prepared with own supplies the mini mart will gouge you on everything.
The hotel is old and the cleaning crew is not doing a great job. We had our sheets changed only 1-2 over a 10-day stay. We were getting only two bath towels, no hand towels or bathroom matte. The cleaning crew didn't clean apart from taking the garbage out. It was disappointing. However, the hotel has a nice pool and is walking distance, 10min to the beach and shopping/dining area. It is cheaper than other hotels so if you want to explore the island and don't want to spend a lot of the room, then this is definitely a good option.
hotel is close to the beach, the majority of the staff members are nice close to many restaurant and tourist attractions, Patrick was the best and nicest employee their he was very helpful to us when we were trying to figure out activities to do.
It is a good Resort with necessary facilities for the whole family. The Pool Bar and Restaurant offer Happy Hour and All you can eat for low prices compared to the area. The beach is very close walking, but, they include Free Shuttle service in a golf car. On the beach the hotel has free loungers to relax and enjoy the day. The rooms are spacious and equipped with facilities (Kitchen & Utensils) for cooking. The bathroom is very small but has everything you need.
It was a last minute decision to stop to Aruba. We really appreciate our stay and will recommend or even plan to go back. We find that all personnel of the hotel were really nice to make our stay a pleasant one.
Nice 2 story resort. short walk to the beach (shuttle every 30 min. ample, free beach chair setup (tips welcome) good restaurant and outside bar. Pool is fair sized with wading pool and fountain. rock formation on one side is home to an iguana colony (fun feature not seen elswhere. fascinating, and contributing to attempts to restore the iguana population which has been adversely impacted by non-indigenous Boa population. cute photo op. rooms decent, though my first room, (a 'Delux') was on the first floor, no deck, but a large picture window - which looked directly into the restaurant !! We asked for a change, and they were accommodating, recommend a second floor for a bit of privacy. Some rooms can be a long walk from the lobby. The attached a green plastic wristband (like a hospital wristband) at registration - they said for ID at pool, etc, but the only effect I saw was that I was directed away from a shortcut through another hotel lobby when they saw my Mill wristband, and I found it annoying, sleeping. (it, soon 'fell' off and I I carried it in my pocket, and suffered no ill effects) Kitchenette was nice, we stocked up ar SuperFood supermarket and made our own breakfast and lunch. (Soft sided gel filled cooler (small, maybe 1.5 gal size?) was a great thing to bring - mate a large icewater and large rum punch filled bottle each day and froze the cooler - kept cold all day) Pool chairs in the shade were tough to find, they filled up early.
ugly and terrible hotel! Never come back! Restroon too smal
The greeting of the staff was warm.Had to wait 20mins for room to be ready.I eventually was allowed to check in to the room at 3.40pm.After that I was left pretty much to myself which I enjoyed.I rented a car from the Airport and was free to come and go as I wished.The hotel is ideally located near to some major casinos great eating and wonderful Tourist attractions.For example The California Lighthouse and Alto Vista Chapel are like 20 and 10 minutes away respectfully.There is a lovely swimming pool and a fantastic all-you-can-eat Bar-B-Que on Wednesday nights,ribs,chicken and beef.....delicious!If on a limited budget,The Mill Resort would be hard to beat.One negative though is the towels need upgrading and they could start using Bounce with their washing.
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- 2 outdoor pools
The Mill Resort & Suites Aruba places you next to Old Windmill and within a 10-minute walk of Butterfly Farm. This 188-room, 3.5-star resort welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. It's also close to Alto Vista Chapel and Royal Plaza Mall.
Dining
This resort serves as home to a restaurant, which has pool views and specializes in international cuisine, along with a bar. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
Rooms
All 188 air-conditioned rooms feature coffee makers, ceiling fans, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Phones and ironing boards are also standard.
Property features
Guests of The Mill Resort & Suites Aruba enjoy 2 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with a free beach shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly resort include outdoor tennis courts, free WiFi in public areas, and a meeting room.
Guest reviews for The Mill Resort & Suites Aruba
no hot water
Everyone
The water never got hot, my room came with only two towels and it took them 7 hours to get me the additional towels I requested. My bed sheets were soiled. The overnight front desk woman was always rude and uninterested in being helpful. They charged my credit card an additional $63 for checking out 20 minutes after checkout time, but told he there would be no charge. Oh and someone was murdered at the nightclub in front of the hotel during our stay. Stay away from this place and the nightclub!
excellent pool and location!
Everyone
This resort is in an excellent location (but not on the beach) with an outstanding pool and pool deck that is kept in pristine condition. Rooms are kept very clean and are roomy. Only challenge was the bathroom... although clean, it was very small and water from the stand-up shower tended to get everywhere, with old grout in the tile. No coffee in the room... it would have been nice to have coffee included since there was a kitchenette. Really a 3 star hotel with a 4.5 star pool and bar, and a 5 star staff.
Review comment
The Mill Resort & Suites Team responded on May 8, 2017
We thank you for your kind review and will share your compliments and points of attention with our staff. Yes we have a beautiful pool and the beach is a 6 minute walk away. We will soon start renovating the hotel and yes with extra attention to the bathrooms. Looking forward to welcoming you again.
comfortable and close to restaurants
Everyone
Enjoyed our 7 day stay. Pools were clean, always a chair available. Staff very welcoming. Room was very clean and comfortable. Ice cold air conditioning. Renovated 1 bedroom suite was perfect for a family of 4 with 2 young children. Hotel was sold and supposed to reopen in January 2018. Will not have rooms with kitchens :( would not hesitate to return for the next vacation with family. Beach is a close walk/short shuttle ride. Onsite restaurant and bar was very good.
Review comment
The Mill Resort & Suites Team responded on May 8, 2017
Thank you very much for your kind review. We will soon start the renovation of the hotel but for now we will remain open. We will address your points of attention and we are looking forward to welcoming you again soon. Regards,
good hotel close to a lot of places !! i love it
Everyone
It was very good and our family really enjoyed it. The pool was clean and the food was very good
Review comment
Management responded on May 25, 2017
Thank you very much for your positive review, we appreciate the feedback. We look forward to welcoming you and your family back soon.
nice hotel. lots of regulars, family-friendly.
Everyone
We really liked the Mills compared to the other bigger hotels in the area. The only thing I wish that was different was the bathroom in our room, it was really really dated and we understood that our room would be older but in our opinion it was just unacceptable. Besides that, the staff is nice the bathroom in our room it was really really dated and we understood that our room would be older but in our opinion it was just not appealing. Also a family memeber got sick after drinking the water in the lobby. Drink at your own discretion. Besides that the staff is nice, the pool is wonderful, we really like the hotel and we would be back.
very friendly staff
Everyone
We had to cut our vacation short because of a family emergency. The resort was very understanding and helpful.
Review comment
Management responded on Mar 9, 2017
Thank you for your kind review. We hope to welcome you back soon. The Mill Resort & Team Staff
milling around
Couples
Overall a nice place. Good value for your dollar. The AC didn't work in the first room which had a shower like a cruise ship room. Second room was newer, big and beautiful. Could never get the AC to stop freezing us outhad. to turn it off a lot. Housekeeping and maintenance were great, front desk a bit clueless. Whole place was very clean. We'd go back for sure.
Review comment
Management responded on Mar 5, 2017
Dear Mrs. Susanne, We thank you for taking the time to review our hotel. We are working on continuous training of our staff and working on all the points mentioned. Thank you and warm regards, The Mill Hotel & Suites Team
helpful
Everyone
The staff was very helpful in getting boarding passes! The location is great for walking to surrounding areas and the beach!
horrible dirty dishonest staff
Everyone
Worse experience ever. Room was rundown nasty and bugs everywhere. Lavi or worms in tub. Cups dirty from last guest. Front desk offered no help and informed me we could get a refund in unused nights so I booked another hotel. At checkout I was charged 2 futurenights. After a lengthy argument I am told I will be refunded the two nights but never get the refund. Very dishonest staff.
good place to stay for the price.
Everyone
So due to my sister having won a package and me having booked a day on the front side and the back side of the trip I got to stay in 3 different rooms. The remodeled rooms are very nice. Adrian the front desk manager is super helpful! Also the breakfast is very good and they have both a buffet and a la carte menu for breakfast.
Review comment
Sharitza responded on Nov 15, 2016
Dear Richard, Thank you for your comments we highly appreciate you taking the time to share your experience and hope to see you soon back. regards,
Dear Mr. John, We are very sorry to read that our hotel did not live up to your expectations. We are investigating your addressed points. We provide continuous training to our staff to be able to provide a better service. The nightclub is no way affiliated to our hotel, we can not be held responsible for any occurrence in a night club that is not our property. We do our utmost to provide our guest with the best possible service and we apologize for any inconvenience you may have encountered, when addressed to the front office, we will always step up to assist you with anything you need. We thank you for your review which we will definitely share with our team, for more improvement and training. Kind regards,