10/10 Excellent
Anonymous, United States
Jun 10, 2014
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Welcoming
The rates for the amenities and service at the hotel are very good. The owner is wonderful and very accommodating. We almost didn't book here because of a review of the noisy street, but it did not bother us and as long as the shutters were closed we really didn't hear any of the street traffic. Very good breakfast every morning-fresh papaya and pineapple juice, yogurt, ham, cheese, Arequipan rolls, fresh fruit, eggs, coffee and tea. I was a little disappointed as the ad says every room opens onto a balcony or patio. The third floor rooms open onto a patio, but we stayed on the second floor and the balconies are only about a foot wide and not usable. But this minor snafu quickly slipped away as the courteousness and helpfulness of the staff was wonderful. We were made to feel very much at home. I wanted milk in my coffee one morning and they were out. A staff person left right then to go buy some at the store for me. That was beyond what I expected. The owner also let us stay beyond check-in for no additional charge(since the room had not been booked yet) until time for our plane 5 hours later. Again, above and beyond what was required.