Excelente servicio y desayuno muy rico.
Very polite staff
Pretty good location. We had cockroaches in the first room we checked into. The staff apologized and put us in another room, and this room was good. There are no fans or ACs in the room but you can ask for a fan from the front desk.
Awful customer service
Dirty room carpet, lamp had mold growth, little or no hot water. Bathroom had clogged bathtub and room was moist so the paint on the walls was peeling. I should have paid more to reserve bat a better hotel but I was part of an organized tour staying there. Staff was friendly and breakfast was good and comfortable bed but dirty rooms.
Central Park is a short stroll from El Carmen Suites, and other popular attractions like Casa Santo Domingo Museum are within a mile (2 km). This 32-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free cooked-to-order breakfast is served each morning from 7:00 AM to 11:00 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/cafe.
Guests can expect free WiFi and TVs with cable channels. Beds sport down comforters and bathrooms offer free toiletries. Wardrobes or closets are also available.
Guests of El Carmen Suites enjoy a rooftop terrace, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 65 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a terrace, laundry facilities, and wedding services.
Excelente servicio y desayuno muy rico.
Muchas gracias por su excelente calificación. Fue un gusto atenderle.
Very polite staff
Thank you for your great review!
Pretty good location. We had cockroaches in the first room we checked into. The staff apologized and put us in another room, and this room was good. There are no fans or ACs in the room but you can ask for a fan from the front desk.
Thank you for your review, we have addressed the issue and we can confirm it has been solved. We are constantly working to improve!
Awful customer service
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.
Dirty room carpet, lamp had mold growth, little or no hot water. Bathroom had clogged bathtub and room was moist so the paint on the walls was peeling. I should have paid more to reserve bat a better hotel but I was part of an organized tour staying there. Staff was friendly and breakfast was good and comfortable bed but dirty rooms.
Thank you for your comments, we appreciate them and we will work to improve :)
Muchas gracias por su excelente calificación.