Great Service And security
Our room instantly got ants if you left an uncovered water glass, you have to pay for breakfast even when it said it was “included” -only the first day was included. Staff was not overly friendly
Property was clean and comfortable with stunning volcano views. Staff was beyond warm and helpful. Had problem upon checking in which almost doubled my rate because room was booked for 2 instead of 4. The unexpected expense def put a damper on our vacation.
The hotel is secluded from the noise and still offers free transportation to the city. The hotel gives you a sense of old money since is very ecological and very rustic but in a beautiful way. it's not modern but it's clean, people, food and service are superb! parking on site secure, and everybody there is on top of their game.
Very friendly staff, but no AC in the room, and the shower need to improve
Property was clean and tidy. Staff was very cooperative and helpful.
Great Hotel, everything is just perfect, great view and service.
Clean rooms, great views, great staff, highly recommended. I hope to return and stay more days at this hotel.
Very friendly staffs and hotel have good amenities and extra the buses to the centro of Antigua where they run every 15 minutes.
Very cleans and friendly staff, location is great.
Good hotel especially to rest because it is not in the center of Antigua. Next time I will book directly with the Hotel because it is cheaper
We stayed in the Villas and loved our suite. The food is incredibly good and the staff is so supportive and helpful! Did I mention the food!! The gardens are impeccable.
What I like the most is the friendly staff and environment.
I thought It was nice but it's kind of old and has no access for people with special needs. It's too expensive
This is the second time I've stayed at this hotel and can't wait to do it again! Great location, service and confort at an afortable price.
We rented a room for two nights. It would be a nice place, but the room had ants and a constant presence of mosquitos. The restaurant has no variety, although very tasty. However, my son was denied access to the jacuzzi because they said they had a rule against any kid under 12 even though when I reserved the room that was a main reason for us. I could deal with that except they then allowed a group of people to go swimming until 2a.m., which was against their rule of the pool closing at 10p.m. They denied the use of something that woud not have bothered anyone, only to allow the use of something that did bother their guests.
The hotel is pretty nice, food prices are ok not to expensive, really comfortable rooms, clean, the only issue we have was a room that had direction to the street so sometimes you can hear cars passing but not a big deal.
Hotel Soleil La Antigua places you within a 15-minute stroll of popular sights such as Central Park and Antigua Guatemala Cathedral. This 180-room, 4-star hotel has 3 outdoor pools along with a full-service spa and a restaurant.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the 2 coffee shops/cafés, and mingle with other guests at the free manager's reception. Start each morning with continental breakfast, available for a fee from 6:30 AM to 10:00 AM.
Hotel Soleil La Antigua's 180 rooms provide fireplaces, safes, and phones. LED TVs come with cable channels, and guests can stay connected with WiFi and free wired Internet. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. In-room massages are available, and rooms also include desks.
Guests of Hotel Soleil La Antigua have access to a full-service spa, 3 outdoor pools, and a children's pool. There's extended parking, and an airport shuttle (available 24 hours) for USD 45 per person one way. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this spa hotel include a fitness center, 2 spa tubs, and a sauna.
Great Service And security
Our room instantly got ants if you left an uncovered water glass, you have to pay for breakfast even when it said it was “included” -only the first day was included. Staff was not overly friendly
Dear Lins We appreciate the time you have taken to give us your assessment and your comments about your visit. We strive and work to offer an experience that exceeds the expectations of our guests. We wish we could exceed that expectation in your next visit. Your comments are extremely important to us. best regards
Estimado Cliente Agradezco su perfecta calificación sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos. Si vas a volver a nuestra localidad, no dudes en llamarnos. Saludos cordiales
Estimado Cliente Nos complace mucho el saber por medio de la calificación que nos brinda, que ha tenido una estancia agradable. Deseamos que su próxima visita sea pronta y así seguir generando Solo Buenos Recuerdos. Feliz Año Nuevo Saludos cordiales
Thank you for taking your valuable time to rate your experience in our hotel, I would very much like to hear the areas of opportunity that you consider will improve your experience on your next visit. I am at your service in servicioalcliente@soleilantigua.com
Property was clean and comfortable with stunning volcano views. Staff was beyond warm and helpful. Had problem upon checking in which almost doubled my rate because room was booked for 2 instead of 4. The unexpected expense def put a damper on our vacation.
Thank you for your comment, we are glad that everything has been solved at the time ... we wish to return soon and enjoy the benefits of this colonial city and of course our services.
The hotel is secluded from the noise and still offers free transportation to the city. The hotel gives you a sense of old money since is very ecological and very rustic but in a beautiful way. it's not modern but it's clean, people, food and service are superb! parking on site secure, and everybody there is on top of their game.
Dear Guest, Thank you for your comments of your recent staying at Soleil La Antigua. Our staff is committed to keep an excellent guest service with every guest. We hope you return to Hotel Soleil La Antigua and keep bringing you Only Good Memories. Any special request please let me know, It will be my pleasure to be at your disposal. Best regards,
Very friendly staff, but no AC in the room, and the shower need to improve
Dear Guest, Thank you for taking the time and write about us, we are very sorry for the inconvenience with the shower. Your comments are very important to us, since they help us detect areas of improvement. We hope you can give us another opportunity to change your expectations about us. Any special request please let me know, it will be a pleasure be at your service. Best Regards,
Property was clean and tidy. Staff was very cooperative and helpful.
Dear Guest, Thanks for staying with us. We appreciate your feedback! Best Regards,
Great Hotel, everything is just perfect, great view and service.
Dear Anonymous, Thanks for the evaluation and comments. Our main priority is providing great service for you. We hope you come back soon to Hotel Soleil La Antigua. Best regards
Dear guest We appreciate the time you take to rate us and offer a reference to our services and facilities. We wish you success in all your activities and also the power to continue counting on your preference to continue generating: Just Good Memories !. Best regards