Sadie's by The Sea3.0 out of 5.0
Recent guest reviews
This place was recommended by a coworker. The food was great, I had the Samoan Oka. The staff was friendly, and the atmosphere was good. I give it an average rating because some of us in our party were billed twice. I recommend you take cash to avoid this.
We recently ate b/fast here. Wife ordered French toasts with a choice of , bacon, links, or eggs. When the bill came, her meal was charged $14.95, plus 2 eggs(at $3.50 each), add $7.00 to that it is $21.95, for a breakfast of 4 half pieces of thin French toasts, links sausage, and 2 scramble eggs. This is ridiculously expensive. The restaurant menu at this hotel is quite expensive compare to other places in the area. Whatever the excuse is, it does not justify the pricing when the minimum wages are very low in comparable to Hawaii. As for the eggs, you can buy a whole dozen of eggs at the store for about the prize of $3.50. Trying to promote tourism? This is a distraction to visitors as well as the locals.
We came from New Zealand to spend a couple of weeks in Pago Pago, being there as part of a family reunion. We spent several lovely days here, staff, service and food were great, lovely private beach, rooms were top notch, couldnt as for more. Recomment them highly A+
We rented a van from Sadie's. We signed an insurance waiver and was not charged. Upon turning in the van after 4 days they said oh we forgot to charge you the insurance. What????? really?? We're turning the van back do we need insurance after we turn in the rental? At check in there was no kind of interaction from the clerk's maybe because we were Samoan from the states and our business didn't matter to them. We cleaned the private beach ourselves before our kids got to swim. Oh but you have to have a colored handband before you can swimming??? C'mon! Frustrating is not the word. I love that the room keys are the new tap ones now. But a little effort and love invested into the rooms would be great. The heavy smell of Mold greets us every time we enter. It's pretty heavy. Im a manager in customer service, I train and hire staff to perform and offer sincere customer service and make a personal connection with my guests. We were disappointed to be treated like 2nd hand citizens. When a guest ask a question don't look at each other in silence communication and leave the customer hanging. We are paying customer's and we ask if customer service. The pool was out of service, we left to continue our vacation in Apia for 4 days to come back to dinner at Sadie's and still it's out of order. Not feeling Sadie's by the sea. Sorry I never leave surveys like this but it was just too much going on.
I spent 2 nights at this hotel and the swimming pool was too dirty to use. Howver, the very poor attitude of the front desk staff and marketing manager was the worst. If you have a problem or concern they will not fix it and will blame you. This is unacceptable.
I really enjoyed staying at Sadies by the sea, great staff, great service. The problem that is not directly Sadies problem is the ANZ credit/debit card readers don't work and the Bluesky cable service is more down than up and running. The room is clean and housekeeping is outstanding. Sadies staff are very good.
So you only have a few hotel choices when you stay in AS and there are a few reasons I choose Sadie's By The Sea. 1. Good Food 2. Great Bar 3. Nice Staff 4. Only Hotel with a sandy Beach 5. In the heart of Pago Pago 6. Good Air-con
We visited off of a cruise ship and just walked down the street to enjoy the little beach behind the hotel, just $5 for the day. Just go into the lobby door and the lady at the counter will put a band on your wrist so they know that you had paid. The water was nice, snorkelling was meh. We had lunch at the cafe, nice fish and chips and the drinks were great, much cheaper than the ones on the ship and larger.
Although this hotel is somewhat run down by stateside standards, it is very good by American Samoa standards. The rooms are not fancy, but they are fairly large and quite clean. The grounds of the hotel are very nice, and the small beach is lovely to swim in if the tide hasn't brought in a ton of garbage. (The hotel staff does its best to keep the beach clean, but sometimes an absurd amount of garbage washes in.) The hotel has free snorkeling gear, and there is a large coral reef just a short distance off of the beach with some great snorkeling. There was a large sea turtle in the area during our stay. The staff is very, very friendly and accommodating. Be sure you let them know in advance that you need transportation (free) to and from the airport. The restaurant at the hotel is also very good, although it is a bit pricey per American Samoan standards. This is the hotel I would stay at if I were to ever return. Just a warning, though, that there is carpeting in the upper level rooms, and those rooms had a terrible smell--probably from mold. My colleague was stuck in an upper room, and within a day she was miserable from allergies, which cleared right up once we returned stateside.
I was lucky enough to have to travel to American Somoa for work in January. This is the only hotel on the island to offer ocean views. It was an amazing experience to wake up with views of the water every morning. The staff was extremely friendly and helpful. The on-site restaurant was delicious and the beers/tropical drinks really hit the spot. The hotel was centrally located on the island, which was very convenient to all the necessities i needed and to my job site. The rooms were very clean as well.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 169 reviews