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Recent guest reviews

The staff was exceptional! I have never stayed in a hotel that was so accommodating and friendly. The only issue I found was the casino was quite Smokey in the evening.

the room was very good, de service excellent and the restaurants and buffets oustanding

The place is excellent and beautiful, the only thing that I did not appreciate the customer service from the lady in the front desk, maybe she was to tiered since it was late at night. Other than that it’s a fabulous place to go back again.

The property itself was fine and realize that the hotel is very much part of the Casino but as a non smoker the smell of cigarettes throughout the entire hotel was just overwhelming. I was reminded at check in of a500$ fine if I smoked in our non smoking room which I replied I do not smoke so tutus was a non issue. I can say however that although I had an non smoking room once I stepped into the elevator I was overcome by the smell of smoke all the way up to the 4 th floor and all the way down the hall way and right up to my room. It was duscusting to say the least.

Pool was closed so that was a bummer. Also, the casino was freezing and smelt horribly of cigarettes. The room was nice and clean, buffet was good and we were sat quickly since we were hotel guests.

I loved the walk in shower and the bed was comfortable. The pool was closed but this was not made known to me until I arrived. A good portion of my time was with visiting my grandchildren who were also staying there and we had planned to spend time at the pool with them. The internet was the worst I've ever had in a hotel anywhere. Since I was charged $10 a day for a pkg that included these two amenities I feel like the fee should have been dropped. I will say that almost every employee was about as kind and helpful as they could be.

If you value your safety, DO NOT STAY HERE! This man was harassing us, and i could of got into an altercation with him however, i decided to let security handle it. Well, they didnt! The security guard wouldnt even budge when inasked for his help. He kept saying "what did he do" while leaning on the wall. I kept telling him, come get this man away from me, hes harassing me, and he still wouldnt come. Management shrugged it off and pretty much dismissed my claims. Never again will i stay in a place where i feel unsafe. If i would of retaliated, i guarentee they would kick me out. Very unprofessional!

Check in was extremely slow but they did comp us dinner and a room upgrade. Everything else was outstanding.

Excellent customer service from all staff working at the property.

The pool is shallow, only five feet at it's deep end, but it was pleasant enough for lounging and floating around. The restaurants are pretty great. Lots of choices. I'm not a fan of the general stale smoke smell that hangs over the casino area, but the rooms didn't suffer from that. Overall, we had a pretty nice stay.

Willows Road Alpine CA

Hotel highlights

  • Steps from Viejas Casino
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining

Viejas Casino & Willows Hotel places you next to Viejas Casino and Viejas Outlet Center. This 237-room, 4-star resort welcomes guests with conveniences like a casino, an outdoor pool, and free in-room WiFi.


Dining

There are multiple options for onsite dining with 4 restaurants, including The Buffet, which specializes in international cuisine. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

All of Viejas Casino & Willows Hotel's 237 air-conditioned rooms provide coffee makers, free bottled water, and safes. Guests can expect LCD TVs with pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and ironing boards.


Property features

Guests of Viejas Casino & Willows Hotel enjoy a casino, an outdoor pool, and a fitness center. You can take advantage of free valet parking, along with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only resort include a spa tub, free WiFi in public areas, and conference space.

Room options

Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

2 Queen Beds | Sleeps 4

Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

1 King Bed | Sleeps 4

Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

1 King Bed | Sleeps 2

Guest reviews for Viejas Casino & Willows Hotel

Everyone (68) Couples (6) Family (11)
5
Family Family

The staff was exceptional! I have never stayed in a hotel that was so accommodating and friendly. The only issue I found was the casino was quite Smokey in the evening.

By on Mar 6, 2020

Review comment responded on Mar 6, 2020

Thank you for taking the time to honor us a high rating. We appreciate your feedback!

5
Everyone

By on Mar 4, 2020

Review comment responded on Mar 4, 2020

Thank you for taking the time to share your wonderful review! We appreciate your feedback!

5
Everyone

By on Feb 22, 2020

Review comment responded on Feb 22, 2020

Thank you for staying with us . We are pleased to see your had a pleasant stay!

5
Family

the room was very good, de service excellent and the restaurants and buffets oustanding

By , from san diego california on Feb 8, 2020

Review comment responded on Feb 9, 2020

Thank you for taking the time to let us know about your great Viejas experience. We appreciate your feedback!

5
Everyone

By on Feb 5, 2020

Review comment responded on Feb 5, 2020

Thank you for the high rating! We're glad to see you enjoyed your stay. We hope to welcome you again soon.

5
Everyone

By on Jan 27, 2020

Review comment responded on Jan 27, 2020

Thank you for being our guest!

4
Family

The place is excellent and beautiful, the only thing that I did not appreciate the customer service from the lady in the front desk, maybe she was to tiered since it was late at night. Other than that it’s a fabulous place to go back again.

By on Jan 8, 2020

Review comment responded on Jan 8, 2020

Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during check-in. We will share your feedback with our team in order to ensure this is addressed. Thank you for staying with us, we look forward to your next stay!

5
Everyone

By on Jan 3, 2020

Review comment responded on Jan 3, 2020

Thank you for being our guest!

4
Friends

The property itself was fine and realize that the hotel is very much part of the Casino but as a non smoker the smell of cigarettes throughout the entire hotel was just overwhelming. I was reminded at check in of a500$ fine if I smoked in our non smoking room which I replied I do not smoke so tutus was a non issue. I can say however that although I had an non smoking room once I stepped into the elevator I was overcome by the smell of smoke all the way up to the 4 th floor and all the way down the hall way and right up to my room. It was duscusting to say the least.

By on Dec 15, 2019

Review comment responded on Dec 17, 2019

Thank you for taking the time to share your Viejas experience with us. We apologize for the inconvenience you have experienced with the smoke smell in the hotel. We will share your feedback with our team. Thank you for staying with us, we look forward to your next stay!

4
Partner Couples

Pool was closed so that was a bummer. Also, the casino was freezing and smelt horribly of cigarettes. The room was nice and clean, buffet was good and we were sat quickly since we were hotel guests.

By on Nov 29, 2019

Review comment responded on Nov 30, 2019

Thank you so much for your review. We appreciate your honest feedback and will work hard to ensure the issues you experienced do not occur again. Thank you for being our guest.

Viejas Casino & Willows Hotel

5000 Willows Road, Alpine, CA 91901
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