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Recent guest reviews

Central location to city centre, helpful guest services, large spacious rooms

Hi. That was a problem with the payment. My payment did not get when I arrived to the hotel, but despite this I was moved in the room.

We have been coming to the Rixos Almaty for several years now. While it continues to be a great oasis in the middle of the city, it is beginning to feel a bit worn. While the reservation system also indicated we would receive a SPA credit, the hotel does not offer such. The reservation system also indicated you could check-in as early as 6:00am -- which the hotel will separately confirm is possible but at much added cost. In summary, the reservation system is misleading. It may also be due to the COVID situation and that hotel restaurants (other than the Lobby bar) are closed, but the quality and variety of food for room service is limited and of so-so quality for a hotel of this level. In general, a good stay still and we will return, but a different experience from before.

506/99 Seifullina Ave Almaty

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Almaly District, Rixos Almaty Hotel is a leisurely stroll from sights such as Almaty Opera House and Nedelka Park. This 5-star hotel has 237 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee weekdays from 6:30 AM to 10:30 AM.


Rooms

Guests can expect free WiFi and 43-inch Smart TVs with satellite channels. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Balconies, sitting areas, and minibars are other standard amenities.


Property features

Guests of Rixos Almaty Hotel enjoy a full-service spa, an indoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KZT 14000 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 2 Twin Beds, City View

2 Twin Beds | Sleeps 3

Presidential Suite

3 King Beds | Sleeps 6

Executive Suite

1 King Bed | Sleeps 3

Duplex

1 King Bed | Sleeps 3

Guest reviews for Rixos Almaty Hotel

Everyone (2) Couples (1) Family (1)
5
Partner Couples

Central location to city centre, helpful guest services, large spacious rooms

By on Mar 5, 2019

5
Everyone

By on Mar 5, 2019

5
Everyone

Hi. That was a problem with the payment. My payment did not get when I arrived to the hotel, but despite this I was moved in the room.

By on Jun 11, 2018

4
Family

We have been coming to the Rixos Almaty for several years now. While it continues to be a great oasis in the middle of the city, it is beginning to feel a bit worn. While the reservation system also indicated we would receive a SPA credit, the hotel does not offer such. The reservation system also indicated you could check-in as early as 6:00am -- which the hotel will separately confirm is possible but at much added cost. In summary, the reservation system is misleading. It may also be due to the COVID situation and that hotel restaurants (other than the Lobby bar) are closed, but the quality and variety of food for room service is limited and of so-so quality for a hotel of this level. In general, a good stay still and we will return, but a different experience from before.

By on Jan 3, 2021

Review comment responded on Jan 14, 2021

Dear Mrs/Mr, Thank you very much for taking time to review your stay and for sharing your feedback with us and your constructive comment. We are looking forward to welcome you back to our Hotel in the near future. Best Regards, Guest Relations Department

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