Rixos Almaty Hotel5.0 out of 5.0
Recent guest reviews
This is my second time staying in the Rixos hotel in Almaty, and our experience was great each time. An excellent hotel with beautiful decor and friendly efficient staff in all departments. The bedrooms are large with a big comfortable bed, good furnishings and a well stocked bathroom. Free fast wifi available. Spacious lobby with beautiful flower display, although could do with a bit more seating for guests and visitors. Great breakfast buffet with a wide selection of choices of different food. Pool and spa available to guests. Walking distance to the university. I have enjoyed the stay here as much as their sister hotel in Astana.
One year after my last visit I have all reasons to express the same opinion: Rixos is probably the best hotel in town. Overall atmosphere is for "fresh hotel". Staff is looking after details and this is visible. Food combines Far East with Anatolian dishes. Pastries and other sweet stuff were amazing.
We loved the Rixos hotel. We had not stayed at this chain before but will again. The room and location are great but what really held it above others was the service which was amazing. Virtually everyone we dealt with was as helpful as they could be. In particular we dealt with Zaria at the front desk and she was incredibly friendly thorough and helpful. We had a very short 12 hour layover in Almaty on our way out of the region and went back there. There are a lot of events that pass through (many wedding because the space is so nice ). So you should be prepared for that and the extra security it requires but we found it pretty cool especially with the very upscale cars that park outside.
gorgeous hotel; fabulous staff; perfect hospitality and tranquil sleep in a most comfortable bed. love it here and 3rd visit and not my last for sure ... ps ordered a limousine from airport to arrive in style ..
Great luxury hotel where things, like dinners and beer, are charged at an affordable price. The bar is beautiful and is opened 24/7. The hospitality of their staff is great and all the hotel staff speaks adequate English which is helpful as they helped us arrange for taxi and enquire for local events. Spa and swimming pool is just as great !
This place is awesome. Fantastic facilities, good ambiance, helpful and friendly staff, filling and varied breakfast and most importantly comfortable bedrooms. Difficult to find a fault. Second visit to Almaty, first time in this hotel. I shall use again next time in town.
very impressive lobby, no porter in hotel front t help with luggage, a red carpet in front of lobby but full of stains, very small television in the room with bad quality of some channels, slow wifi, old furniture in room. you need to insert your room key at the elevator not only to go up to the room but also when going down - no idea why floor in bathroom was heated but too much, the temperature control did not work properly
The hotel is centrally located and within walking distance of many attractions and restaurants. The breakfast buffet is good and the dining area is spacious. The level of service could be improved - smiling and greeting guests in the restaurant and showing them to a free table would be an improvement. One of the ladies working on reception was also a little frosty, but Ruslan/Raslan (may have got his name completely wrong) was very professional and courteous in his approach - a credit to the hotel. We were disappointed that the car we booked to take us to the airport was 20 mins late arriving and this was clearly due to too many bookings being taken in a tight timeframe.
I stayed in this hotel for a day on a business trip. The infrastructure and location of the hotel is excellent. However the hotel doesn't have a soul as the staff seem to be untrained in dealing politely with guests. Most of them don't smile. The check in took a long time. On the phone most of them don't have the etiquette of a normal hotel. While checkout early morning at 5 am, they were rebooting the system which meant that I had to wait for 15 mins for checkout, a nail biting experience given that I had a flight to catch. When I asked why they don't reboot the system at night when traffic is slow, they did not have any answer. Guys an hotel is about service service and service. Wake up!
Rixos is still very good and dependable. However the areas need improvement as the guest rooms are old and sound insulation for noises from neighboring rooms and outside have been poor, the conference rooms down at the basement can experience strong smells from kitchen.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 679 reviews