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Mercure Almaty City Center

4.0 star property

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Photo gallery for Mercure Almaty City Center

Miscellaneous
Turkish bath, massages
Lobby lounge
Buffet breakfast for a fee on weekdays
Standard Room, 1 Double Bed | Premium bedding, free minibar items, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
53 Abylai Khan Avenue, Almaty, 50004
  • Place, MEGA Park
    ‪10 min walk‬
  • Place, Zenkov Cathedral
    ‪14 min walk‬
  • Place, Almaty Opera House
    ‪3 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Double Room, 2 Double Beds

  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Privilege King Suite with Sofa

Privilege King Suite with Sofa | Premium bedding, free minibar items, in-room safe, desk

Privilege King Suite with Sofa

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Room with 1 Double Bed

Premium bedding, free minibar items, in-room safe, desk

Privilege Room with 1 Double Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Almaty

Located in Almaly District within a 5-minute walk of Gabit Musrepov Kazakh Theatre for Children and Youth, Mercure Almaty City Center is within a 15-minute stroll of MEGA Park. This 117-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and 2 restaurants.

What's nearby

  • Gabit Musrepov Kazakh Theatre for Children and Youth - 3 min walk - 0.2 miles
  • MEGA Park - 10 min walk - 0.6 miles
  • Zenkov Cathedral - 14 min walk - 0.8 miles
  • Panfilov Park - 19 min walk - 1.0 mile
  • Almaty Opera House - 3 min drive - 1.5 miles

Getting around

  • Almaly - 7 min drive
  • Almaty Station - 13 min walk
  • Almaty (ALA-Almaty Intl.) - 31 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪City - ‬4 min walk
  • ‪Sandyq - ‬3 min walk
  • ‪Чайхана Navat - ‬3 min walk
  • ‪Line Brew Reserve - ‬2 min walk

About this property

Mercure Almaty City Center

Guests of Mercure Almaty City Center have access to ski-in/ski-out access, a full-service spa, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KZT 10000 per vehicle one-way. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer bidets and bathrobes. Free minibar items, coffee makers, and fans are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include ski-in/ski-out access, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.

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  • Free WiFi
  • Restaurant
  • Air conditioning
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 10,000 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Barkhan
  • Gourdet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately KZT 10000 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Frequently asked questions

Are free cancellation options available at Mercure Almaty City Center?

Mercure Almaty City Center provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Almaty City Center?

As of Jun 26, 2026, prices found for a 1-night stay for 2 adults at Mercure Almaty City Center on Jun 29, 2026 start from $162, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Mercure Almaty City Center?

This hotel is situated in Almaly District, just steps from Gabit Musrepov Kazakh Theatre for Children and Youth. You'll also find MEGA Park and 28 Panfilov Heroes Memorial Park less than a mile away.

Is parking available on site at Mercure Almaty City Center?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, an electric car charging station is also available.

Is there a spa at Mercure Almaty City Center?

There is a full-service spa available for guests to enjoy and services include massages.

Does Mercure Almaty City Center have a casino on the premises?

No, Mercure Almaty City Center doesn't have a casino.

Is there an indoor pool at Mercure Almaty City Center?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

Is Mercure Almaty City Center a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 restaurants, a full-service spa, and a bar/lounge.

Are there hot tubs at Mercure Almaty City Center?

No, but guests can enjoy a steam room at this hotel.

Does Mercure Almaty City Center have a restaurant with a breakfast menu?

Yes, Mercure Almaty City Center has 2 restaurants, and serves buffet breakfast on weekday mornings for a surcharge.

Does Mercure Almaty City Center allow pets to stay free of charge?

No, pets and service animals aren't allowed at Mercure Almaty City Center.

Are there connecting rooms at Mercure Almaty City Center?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Mercure Almaty City Center?

The closest major airport to Mercure Almaty City Center is Almaty (ALA-Almaty Intl.), which is 8.9 mi away (31 minutes by car).

Are there rooms with balconies that I can book at Mercure Almaty City Center?

No, you won't find guestrooms with balconies at Mercure Almaty City Center.

Mercure Almaty City Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 59 out of 89 reviews
Rating 8 - Good. 22 out of 89 reviews
Rating 6 - Okay. 4 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great room, fantastic breakfast.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great modern hotel in the center of Almaty

Great modern hotel in the center of town. Very friendly and helpful staff. There was minimal hot water in the shower, otherwise everything was perfect.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Timur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee machine for breakfast should be improved.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Amazing stay... I didn’t want to leave!
Stayed 1 night in Jun 2018
Verified

8/10 Good

Niso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Safwan

Liked: Cleanliness, property conditions & facilities
The hotel is average, they refused to give me additional towels, saying I can only have one and when it is used then I can request another. Which is bizarre!! Breakfast is below poor, the scrambled eggs where ice cold (not even lukewarm) bread stale and hard like rocks, I asked for sunny side up, they came drenched with oil and burnt below, the coffee was not good at all either. On the upside, room was spacious and clean. The heating system is a bit tricky needs to be adverted frequently, because the settings kept changing on their own!
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Avoid. Not 4-star. Not 9.0 rating.

I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Stayed 5 nights in Jan 2023
Verified

8/10 Good

Andreas

Liked: Property conditions & facilities
Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Feruza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Stayed 3 nights in Jun 2021
Verified

4/10 Poor

Sabina

Disliked: Staff & service, amenities
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Kamshat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный персонал

Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

MUHAMMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz bir otel, merkeze de yakın.
Stayed 3 nights in Feb 2021
Verified

10/10 Excellent

teodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is my 4th stay at this property

I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

teodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for walking around city center Almaty

Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020
Verified

8/10 Good

Didar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Неповторимый интерьер

Классное расположение, очень близко к арбату и пешеходной улице Панфилова. Номера оформленый в казахских орнаментах, прямо очень красиво!
Stayed 1 night in Jun 2020
Verified

8/10 Good

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный отель с отличным местоположением

Отличный отель с большими номерами и прекрасным местоположением, очень рекомендую.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Stayed 7 nights in Nov 2019
Verified

10/10 Excellent

Zekeriya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Herşey güzel

Otel çok güzel. Herkese tavsiye ediyorum.
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel mostly except issues at check out

My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Farouk k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had 6 nights at the hotel. Modern, clean and great service. Excellent
Stayed 1 night in Sep 2019
Verified

8/10 Good

Se Young

Liked: Cleanliness, property conditions & facilities, room comfort

전반적으로 좋아요!

오픈한지 얼마 않되서 그런지 깨끗하고 좋았어요. 전반적으로 직원들도 친절하고 좋았지만 다리미와 다리미판을 요청했는데 준다고 하더니 갑자기 없다고 못 준다고 하더라구요. 그것도 몇 시간 지난 후 재 요청하니 그제서야 없다고 ㅜㅜ 공항에서는 15분 정도 호텔에서 도보 5분 정도에 마트와 아르바트 거리 같은? 스트리가 있어서 저녁에는 버스킹도 하고 인파가 많아요. 크지 않지면 쇼핑몰도 있어요!
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms
Stayed 3 nights in Aug 2019