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Mercure Almaty City Center

4.0 star property
Slopeside fun with 2 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Mercure Almaty City Center

Miscellaneous
Lobby lounge
Lobby lounge
Lobby lounge
Turkish bath, massages

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
53 Abylai Khan Avenue, Almaty, 50004
  • Place, MEGA Park
    ‪10 min walk‬
  • Place, Zenkov Cathedral
    ‪14 min walk‬
  • Place, Almaty Opera House
    ‪3 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Double Room, 2 Double Beds

  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Privilege King Suite with Sofa

Privilege King Suite with Sofa | Premium bedding, free minibar items, in-room safe, desk

Privilege King Suite with Sofa

  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Room with 1 Double Bed

Premium bedding, free minibar items, in-room safe, desk

Privilege Room with 1 Double Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Almaty

Located in Almaly District within a 5-minute walk of Gabit Musrepov Kazakh Theatre for Children and Youth, Mercure Almaty City Center is within a 15-minute stroll of MEGA Park. This 117-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and 2 restaurants.

What's nearby

  • MEGA Park - 10 min walk - 0.6 miles
  • Zenkov Cathedral - 14 min walk - 0.8 miles
  • 28 Panfilov Heroes Memorial Park - 14 min walk - 0.8 miles
  • Panfilov Park - 19 min walk - 1.0 mile
  • Almaty Opera House - 3 min drive - 1.5 miles

Getting around

  • Almaly - 7 min drive
  • Almaty Station - 13 min walk
  • Almaty (ALA-Almaty Intl.) - 31 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪City - ‬4 min walk
  • ‪Line Brew Reserve - ‬2 min walk
  • ‪Чайхана Navat - ‬3 min walk
  • ‪Sandyq - ‬3 min walk

About this property

Mercure Almaty City Center

Slopeside fun with 2 restaurants and full-service spa
Guests of Mercure Almaty City Center have access to ski-in/ski-out access, a full-service spa, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KZT 10000 per vehicle one-way. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer bidets and bathrobes. Free minibar items, coffee makers, and fans are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include ski-in/ski-out access, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 10,000 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Barkhan
  • Gourdet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately KZT 10000 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Frequently asked questions

Are free cancellation options available at Mercure Almaty City Center?

Mercure Almaty City Center provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Almaty City Center?

As of Feb 6, 2026, prices found for a 1-night stay for 2 adults at Mercure Almaty City Center on Feb 14, 2026 start from $130.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Mercure Almaty City Center?

This hotel is situated in Almaly District, just steps from Gabit Musrepov Kazakh Theatre for Children and Youth. You'll also find MEGA Park and 28 Panfilov Heroes Memorial Park less than a mile away.

Is parking available on site at Mercure Almaty City Center?

Yes, self parking is offered for free at the hotel. Though parking is limited, electric car charging is also available.

Is there a spa at Mercure Almaty City Center?

There is a full-service spa available for guests to enjoy and services include massages.

Does Mercure Almaty City Center have a casino on the premises?

No, Mercure Almaty City Center doesn't have a casino.

Is there an indoor pool at Mercure Almaty City Center?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What will couples enjoy most about a stay at Mercure Almaty City Center?

There are plenty of amenities for couples at this hotel, including a bar, 2 restaurants, and a full-service spa.

Are there hot tubs at Mercure Almaty City Center?

Yes, guests can enjoy a spa tub at this hotel.

Does Mercure Almaty City Center have a restaurant with a breakfast menu?

Yes, Mercure Almaty City Center has 2 restaurants, and serves buffet breakfast on weekday mornings for a surcharge.

Does Mercure Almaty City Center allow pets to stay free of charge?

No, pets and service animals aren't allowed at Mercure Almaty City Center.

Does Mercure Almaty City Center have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Mercure Almaty City Center?

The closest major airport to Mercure Almaty City Center is Almaty (ALA-Almaty Intl.), which is 8.9 mi away (31 minutes by car).

Can I book a room with a balcony at Mercure Almaty City Center?

No, you won't find guestrooms with balconies at Mercure Almaty City Center.

Mercure Almaty City Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 56 out of 83 reviews
Rating 8 - Good. 20 out of 83 reviews
Rating 6 - Okay. 3 out of 83 reviews
Rating 4 - Poor. 2 out of 83 reviews
Rating 2 - Terrible. 2 out of 83 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Timur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee machine for breakfast should be improved.
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Arvinder pal

Stayed 3 nights in Mar 2025

10/10 Excellent

Juho

Stayed 2 nights in Jan 2025

8/10 Good

Niso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Stayed 1 night in Nov 2024

10/10 Excellent

Margarita, Weston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great room, fantastic breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Damir, Ras Al Khaimah

Stayed 3 nights in Sep 2024

10/10 Excellent

Damir, Ras Al Khaimah

Stayed 1 night in May 2024

10/10 Excellent

Dilya

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Avoid. Not 4-star. Not 9.0 rating.

I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Stayed 5 nights in Jan 2023

8/10 Good

Fahad

Business traveler
Liked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

Feruza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Stayed 3 nights in Jun 2021

4/10 Poor

Sabina

Business traveler
Disliked: Staff & service, amenities
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021

2/10 Terrible

Zhanna

Disliked: Staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

teodor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is my 4th stay at this property

I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

teodor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for walking around city center Almaty

Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020

8/10 Good

Yoshie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Stayed 4 nights in Feb 2020

10/10 Excellent

Payal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

MR DANIEL R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel mostly except issues at check out

My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
Stayed 3 nights in Oct 2019

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