Waterpark Hotels in Aliso Viejo, CA

"Neither of our 2 rooms were cleaned well. One also had a broken dishwasher and after 4 calls and front desk visits, nothing was done; no dish soap or dish towels were provided as promised. We had young toddlers in each room; one found a sharp screw and a tiny earring on the floor, the other got a sticker in his foot, even after asking for a room cleaning. Exterior also in disrepair with dry rot on exterior stairs and some cloudy windows. Staff was pleasant but not effective at problem solving. Breakfast was adequate but never had enough plates. We didn’t use the pool or hot tub but the water appeared murky at end of day. Family friendly; shuttle schedule inconvenient but easy walk to Disneyland; quiet; fireworks are loud on weekends but didn’t bother our toddlers. Reasonable price for 2 bdrm/2 bath/ full kitchen/ breakfast "

"Me dañaron mi carro en el estacionamiento y no se hacen responsables por daños , eso lo entiendo pero bien que cobran aparte tienen cámaras y no te dejan verlas para saber quién fue 😞"

"there isn't refrigerator "