The stsff was very helpful and always accessible. The rooms were nice and welcoming.
The room itself is beautiful and clean. The lobby is amazing, as well. The beds were too firm and they don't include free breakfast. But that won't deter me from staying again or recommending someone to stay here.
I had visited this hotel before, for business. Decided to stay here when traveling with family. Mainly because the staff is so friendly and the hotel is clean/well maintained.
The staff was very accommodating. I will stay here anytime I’m in NM.
Was very nice dog friendly. Staff were wonderful and helpful.
Very nice hotel, was very close to the Balloon Fiesta. Very convenient!
There are NO QUEEN BEDS in the entire hotel! Despite what Orbitz/Expedia says, this hotel does not have any rooms with two queen beds. If you book a room with two queens, you'll get two doubles. If you complain, they'll tell you there is nothing they can do. There are literally no rooms with queen beds. If you request a roll away, they'll tell you they can't provide one because it will violate code. I would have never booked a room here, if I was told they only had double beds. I feel like I was suckered - the ol' bait-n-switch. More correctly, it was blatant FALSE ADVERTISING! What's more, after stating the above on a check-in survey, someone went in and modified my reservation on Orbitz. They removed the "2 queen beds" statement from the room description. Fortunately, I still have an email copy. I am seriously considering writing a letter to the NM Attorney General about my experience at this hotel. They appear to be actively swindling people, and then when they are caught, they try to cover their tracks. Crooks!
The cleaning staff was not thorough...left empty glasses on TV stand. Did not restock towels, washcloths, etc. 1 of 2 TV's did not work. Extremely slow drain in tub/shower. Called several times over 45 minute period asking for towels at the pool...they finally showed up as we were leaving wet and cold. Flooring around pool extremely slippery even while walking...not safe at all. I won't stay at this hotel again.
Check in was good, the room was kind of small, especially the restroom. The bathroom door almost touches the toilet it's so small. The rooms do not have free WiFi (huge bummer), I ended up having to use my data and went over my limit. I understand this was my fault but I wouldn't have had that issue if the rooms had free WiFi. The worse part is they took over three weeks to put back the extra $103.11 they took out on top of the room. I called and they said 5 business days but I barely got it back yesterday May 6th, 2017. I checked out April 19th, 2017. I'm not staying there again.
Very professional staff. Better than some hotels I've stayed at in "big cities."
Bad matrix bad service noise are obvious staff especially in the lobby are not willing to help. Restaurant manual not many choices
Nothing to add. Do not badger me to spend more time than I desire on this survey
Simply put, this hotel is disgusting. The suite that was booked was so small that the bed almost filled the entire bedroom. But on top of that it was covered in dust, the vents were clogged with dust, and the bathroom had dirt and dust in the corners. The bathroom was the same level of a Motel 6 -- and made for midgets. At 6'1 my head was touching the top of the shower, the shower head was at my check level and required me to squat to even get my head under the water. This hotel clearly is old and in much need of an update.
We really enjoyed the hotel. The staff were friendly for the most part. We really appreciated the fact when we arrived late after the balloon fest, they allowed us to order dinner and relax in the lobby. Very good buffet! Nice place to unwind.
I had a taxi call for 6:30 AM & a room service order for 6:00 AM. Breakfast arrived at 6:17 WITH NO SILVERWARE!! First a breakfast delivered after 6:15 was supposed to be free. Second, when I called the front desk they rushed me a pre-pack of cheap to-go plastic utensils, including a knife that couldn't cut the French toast. One of the fork tines broke as I tried to tear the toast into manageable size bites. Room service & timing sucked. Then I'd also called for bell service to get my bags before the 6:30 taxi arrived. Did I get it? No! Taxi arrived, & I was forced to go to lobby to get my own cart... and there was the bellman waiting for the elevator at 6:35. Really a disappointing experience... also no courtesy hotel - airport shuttle. So add a $30 taxi to the cost of an executive suite for an exhausted traveler needing to get to the airport by 7 AM.
Good stay. Unfortunately, Could hear our neighbors next door.
Within a short walk of ITT Technical Institute, Albuquerque Marriott Pyramid North is within 2 miles (3 km) of Cliff's Amusement Park. This 3.5-star hotel welcomes guests with 310 rooms and conveniences like an outdoor pool, an indoor pool, and a fitness center.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 310 rooms provide coffee makers, free weekday newspapers, and safes. Smart TVs come with cable channels and Netflix, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include video-game consoles, phones, and ironing boards.
Albuquerque Marriott Pyramid North features an indoor pool, an outdoor pool, and a fitness center. Self parking is available for USD 8 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.
The stsff was very helpful and always accessible. The rooms were nice and welcoming.
Dear Marriott Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey regarding your recent stay at the Albuquerque Marriott Pyramid North. We appreciate your feedback very much. I am so sorry that you did not enjoy your recent stay with us. Our goal is for our guests to have a nice experience and it appears that we have fallen short on this. Please accept my sincere apologies for the issues you experienced at the hotel. Your experience was certainly not what we, as a Marriott, are known for and not what you, particularly as one of our loyal Marriott guests expect. Please be assured that we are following up on all of these and taking the appropriate actions to make corrections. I want to thank you again for your valuable feedback. Our guest’s comments guide us each day as we strive to ensure that we can provide our guests with a great experience during their stay. My best wishes to you in your future travels.
The room itself is beautiful and clean. The lobby is amazing, as well. The beds were too firm and they don't include free breakfast. But that won't deter me from staying again or recommending someone to stay here.
I had visited this hotel before, for business. Decided to stay here when traveling with family. Mainly because the staff is so friendly and the hotel is clean/well maintained.
The staff was very accommodating. I will stay here anytime I’m in NM.
Was very nice dog friendly. Staff were wonderful and helpful.
Very nice hotel, was very close to the Balloon Fiesta. Very convenient!
There are NO QUEEN BEDS in the entire hotel! Despite what Orbitz/Expedia says, this hotel does not have any rooms with two queen beds. If you book a room with two queens, you'll get two doubles. If you complain, they'll tell you there is nothing they can do. There are literally no rooms with queen beds. If you request a roll away, they'll tell you they can't provide one because it will violate code. I would have never booked a room here, if I was told they only had double beds. I feel like I was suckered - the ol' bait-n-switch. More correctly, it was blatant FALSE ADVERTISING! What's more, after stating the above on a check-in survey, someone went in and modified my reservation on Orbitz. They removed the "2 queen beds" statement from the room description. Fortunately, I still have an email copy. I am seriously considering writing a letter to the NM Attorney General about my experience at this hotel. They appear to be actively swindling people, and then when they are caught, they try to cover their tracks. Crooks!
Dear Marriott Valued Guest, Thank you for choosing the Albuquerque Marriott Pyramid North for your recent travels to Albuquerque. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!